{"id":95248,"date":"2023-08-03T16:09:59","date_gmt":"2023-08-03T20:09:59","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=95248"},"modified":"2025-01-27T15:50:24","modified_gmt":"2025-01-27T20:50:24","slug":"re-enroll-apple-devices-into-mdm-and-preserve-device-record","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/re-enroll-apple-devices-into-mdm-and-preserve-device-record","title":{"rendered":"Re-Enroll Apple Devices into JumpCloud MDM and Preserve the Device Record"},"content":{"rendered":"\n

Perform the following steps in the event that an Apple device is unenrolled from JumpCloud MDM  and needs to be re-enrolled with its device record preserved.<\/p>\n\n\n\n

<\/p><\/div>

Note:<\/strong> \n

Preserving the device record ensures that re-enrollment will retain all JumpCloud associations originally on the device prior to unenrollment.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

<\/p><\/div>

Important:<\/strong> \n

While this article outlines the best method of retaining the device record, there are many variables in this process and there is no guarantee the device record will be retained. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

Identify Apple Devices that are Not Enrolled in JumpCloud MDM <\/h2>\n\n\n\n

To identify devices that have been unenrolled from JumpCloud MDM and need to be re-enrolled, filter your list of devices.<\/p>\n\n\n\n

    \n
  1. Log in to the JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n
  2. Go to DEVICE MANAGEMENT > Devices<\/strong>. A list of all of your devices display.<\/li>\n\n\n\n
  3. To identify macOS devices that are not enrolled in JumpCloud MDM, click filter by <\/strong>and select the following filters:\n