{"id":90086,"date":"2023-06-08T13:29:48","date_gmt":"2023-06-08T17:29:48","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=90086"},"modified":"2024-09-27T12:42:49","modified_gmt":"2024-09-27T16:42:49","slug":"troubleshoot-google-workspace-integration","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-google-workspace-integration","title":{"rendered":"Troubleshoot: Google Workspace Integration"},"content":{"rendered":"\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#after_a_user_changes_their_password_and_is_logged_out_of_their_google_session__2_step_verification_only_asks_for_a_backup_code_when_trying_to_log_back_in_\" data-action=\"collapse\">After a user changes their password and is logged out of their Google session, 2-Step Verification only asks for a backup code when trying to log back in.<\/a><div id=\"after_a_user_changes_their_password_and_is_logged_out_of_their_google_session__2_step_verification_only_asks_for_a_backup_code_when_trying_to_log_back_in_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Cause: The users do not have a secondary\/additional form of MFA.<\/p>\n\n\n\n<p>Resolution: Ensure users have a secondary\/additional form of MFA, like Authenticator (TOTP)<em> <\/em>or&nbsp;2-Step Phone verification phone<em>.<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#i_made_group_membership_changes_and_then_bound_the_group_to_the_google_directory___the_removed_users_are_now_suspended_\" data-action=\"collapse\">I made group membership changes and then bound the group to the Google Directory &#8211; the removed users are now suspended.<\/a><div id=\"i_made_group_membership_changes_and_then_bound_the_group_to_the_google_directory___the_removed_users_are_now_suspended_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Cause: When users are removed and the directory is added in the same save action, the group members are synced in the group&#8217;s original state and then the removed users are updated to indicate they no longer have access. <\/p>\n\n\n\n<p>Resolution: The change in membership and then adding the directory must be completed in two separate steps. Remove the user(s) and save the group. Then, add the directory and save the group again.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#500_error_when_attempting_to_import_google_workspace_users_\" data-action=\"collapse\">500 Error when attempting to import Google Workspace Users.<\/a><div id=\"500_error_when_attempting_to_import_google_workspace_users_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>When using the Google Apps User Provisioning and Sync utility, administrators occasionally receive a 500 Error during the import process. This occurs after an admin has successfully established an OAuth connection and attempts to import users.<\/p>\n\n\n\n<p>Cause:<\/p>\n\n\n\n<p>The most prevalent cause of this is the Google Apps account itself not having API Access enabled&nbsp;under&nbsp;<a href=\"http:\/\/admin.google.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">admin.google.com<\/a>&nbsp;<strong>&gt; Security &gt; API Reference &gt; API access<\/strong>.<\/p>\n\n\n\n<p>Resolution:<\/p>\n\n\n\n<p>We recommend that you enable the API access setting and re-attempt to import users.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#a_jumpcloud_user_bound_to_google_workspace_does_not_synchronize_as_expected_\" data-action=\"collapse\">A JumpCloud user bound to Google Workspace does not synchronize as expected.<\/a><div id=\"a_jumpcloud_user_bound_to_google_workspace_does_not_synchronize_as_expected_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<ul>\n<li>If provisioning from JumpCloud to Google, the user might not show up in the Google Apps Admin Console.<\/li>\n\n\n\n<li>Previously provisioned users don\u2019t synchronize new passwords when reset in JumpCloud.<\/li>\n<\/ul>\n\n\n\n<p>Cause:<br>The username and\/or password doesn&#8217;t comply with Google&#8217;s name and password guidelines.&nbsp;<\/p>\n\n\n\n<p>Resolution:<br>Make sure the Gmail username and password comply with&nbsp;<a href=\"https:\/\/support.google.com\/a\/answer\/9193374?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\">Google&#8217;s guidelines<\/a>.<\/p>\n\n\n\n<p>If the above resolutions don&#8217;t solve the issue, contact your JumpCloud administrator to verify your account status and assist in troubleshooting. If signing up for service, please submit a&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/contact-jumpcloud-support\">support request<\/a>&nbsp;and confirm the email address being used in the form.<\/p>\n\n\n\n<p>Alternate Resolution:<\/p>\n\n\n\n<p>Add JumpCloud as a Trusted Third-Party application.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#new_jumpcloud_users_don_t_appear_in_google_workspace_\" data-action=\"collapse\">New JumpCloud users don&#8217;t appear in Google Workspace.<\/a><div id=\"new_jumpcloud_users_don_t_appear_in_google_workspace_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>When a new user is created in JumpCloud, their account is not synchronized to and does not appear in Google Workspace list of users. Existing users will synchronize without issue.<\/p>\n\n\n\n<p>Cause:<\/p>\n\n\n\n<p>The Google Workspace instance has run out of available license seats.<\/p>\n\n\n\n<p>Resolution:<\/p>\n\n\n\n<p><a href=\"https:\/\/support.google.com\/a\/answer\/1727173?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\">Increase the number of seats in your Google Workspace instance.<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#_error_400__admin_policy_enforced_\" data-action=\"collapse\">\u201cError 400: admin_policy_enforced\u201d<\/a><div id=\"_error_400__admin_policy_enforced_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>When you attempt to authorize the Google Workspace Directory integration using a Super Administrator account, you can receive an \u201cError 400: admin_policy_enforced\u201d error message.<\/p>\n\n\n\n<p>There are three common causes for the &#8220;Error 400: admin_policy_enforced&#8221; message:<\/p>\n\n\n\n<p>Cause 1:<\/p>\n\n\n\n<p>API Access is Restricted.&nbsp;<\/p>\n\n\n\n<p><strong>To fix this and Enable API Access:&nbsp;<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the Google Workspace Admin Console.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>Security<\/strong>&nbsp;&gt;&nbsp;<strong>API Controls<\/strong>&nbsp;&gt;&nbsp;<strong>Manage Google Services<\/strong><\/li>\n\n\n\n<li>FindGoogle Workspace Admin and select&nbsp;<strong>Change Access<\/strong><\/li>\n\n\n\n<li>Select&nbsp;<strong>Unrestricted: Any user-approved app can access a service<\/strong>&nbsp;to enable API Access<\/li>\n<\/ol>\n\n\n\n<p>Cause 2:<\/p>\n\n\n\n<p>One of the systems is disabled.<\/p>\n\n\n\n<p><strong>To fix this and enable systems:&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<ol>\n<li>Log in to the Google Workspace Admin Console.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>Security<\/strong>&nbsp; &gt;&nbsp;<strong>API Permissions<\/strong>.<\/li>\n\n\n\n<li>Enable any disabled systems:<\/li>\n<\/ol>\n\n\n\n<p>Cause 3:<\/p>\n\n\n\n<p>URL Blocking is blocking necessary URLs like&nbsp;the GAM client_id.<\/p>\n\n\n\n<p><strong>To fix this and unblock necessary URLs<\/strong>: &nbsp;<\/p>\n\n\n\n<ol>\n<li>Log in to the Google Workspace Admin Console.&nbsp;<\/li>\n\n\n\n<li>Go to&nbsp;<strong>Devices<\/strong>&nbsp;&gt;&nbsp;<strong>Chrome Settings<\/strong>&nbsp;&gt;&nbsp;<strong>User Settings<\/strong>.<\/li>\n\n\n\n<li>Confirm that necessary URLs aren&#8217;t blocked.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#receiving__errormessage____rpc_error__code___invalidargument_desc___failed_to_insert_user__object_id_63920e92df34b6cc1fc5eb6e___googleapi__error_400__invalid_given_family_name__familyname__invalid__\" data-action=\"collapse\">Receiving &#8220;errorMessage&#8221;: &#8220;rpc error: code = InvalidArgument desc = failed to insert user (object_id=63920e92df34b6cc1fc5eb6e): googleapi: Error 400: Invalid Given\/Family Name: FamilyName, invalid&#8221;.<\/a><div id=\"receiving__errormessage____rpc_error__code___invalidargument_desc___failed_to_insert_user__object_id_63920e92df34b6cc1fc5eb6e___googleapi__error_400__invalid_given_family_name__familyname__invalid__\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Cause: LastName is missing.<\/p>\n\n\n\n<p>Resolution: Verify the user has a valid Last Name.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#i_am_trying_to_specify_a_distribution_group__but_i_cannot_add_an_email_address_\" data-action=\"collapse\">I am trying to specify a distribution group, but I cannot add an email address.<\/a><div id=\"i_am_trying_to_specify_a_distribution_group__but_i_cannot_add_an_email_address_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Ensure that <strong>Enable management of groups and memberships in Google Workspace<\/strong> is enabled. Once it is enabled, click <strong>Save<\/strong>. You should see the Distribution Group Email column.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#i_am_getting_a__this_app_is_blocked__error_when_trying_to_add_a_google_workspace_domain_to_jumpcloud_\" data-action=\"collapse\">I am getting a &#8220;This app is blocked&#8221; error when trying to add a Google Workspace domain to JumpCloud.<\/a><div id=\"i_am_getting_a__this_app_is_blocked__error_when_trying_to_add_a_google_workspace_domain_to_jumpcloud_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Cause: There are pre-existing restrictions or security measures that prevent access<\/p>\n\n\n\n<p>Resolution: Use the following steps to resolve this issue:<\/p>\n\n\n\n<ol>\n<li>Navigate to the Google Workspace Admin dashboard.<\/li>\n\n\n\n<li>In the top search bar, search for and select <strong>API Controls<\/strong>.<\/li>\n\n\n\n<li>Under <strong>App access control<\/strong>, click <strong>MANAGE THIRD-PARTY APP ACCESS<\/strong>.<\/li>\n\n\n\n<li>Search for the name &#8220;JumpCloud&#8221; or the matching ID and click <strong>Change Access<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Trusted <\/strong>and then click <strong>Continue<\/strong>.<\/li>\n\n\n\n<li>Once this done, admins would be able to successfully add domain to Google Workspace in JumpCloud.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-additional-resources\">Additional Resources<\/h4>\n\n\n\n<ul>\n<li>Enroll: <a href=\"https:\/\/university.jumpcloud.com\/courses\/troubleshooting-gws-directory-integrations-1\" target=\"_blank\" rel=\"noreferrer noopener\">Troubleshooting GWS Directory Integrations<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Additional Resources<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2855,3135,2954,2984,3127],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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