{"id":89248,"date":"2023-06-05T13:09:05","date_gmt":"2023-06-05T17:09:05","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=89248"},"modified":"2024-05-13T03:10:16","modified_gmt":"2024-05-13T07:10:16","slug":"enable-jumpcloud-password-manager-cloud-backups","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/enable-jumpcloud-password-manager-cloud-backups","title":{"rendered":"Enable JumpCloud Password Manager Cloud Backups"},"content":{"rendered":"\n<p>Cloud Backups give admins a secure fallback method to minimize the chance of data loss. The cloud backup is encrypted and requires a private decryption key, stored by the admin, to restore the backup.\u00a0<\/p>\n\n\n\n<p>Key Features:<\/p>\n\n\n\n<ul>\n<li>The backup never leaves the device in plaintext.<\/li>\n\n\n\n<li>The decryption key is never sent in plaintext.<\/li>\n\n\n\n<li>There is never a scenario in which the cloud has access to both the encrypted backup file and also the decryption key.<\/li>\n\n\n\n<li>Admins do not have access to the data in the backup file.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Cloud backups are enabled in the admin portal, and then available in the desktop app for Mac, Windows, and Linux. <strong>Restore From Cloud Backup<\/strong> is not available on the mobile app.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Enabling Cloud Backups<\/h2>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to <strong>User<\/strong> <strong>Authentication<\/strong> &gt; <strong>Password Manager<\/strong>, and go to the <strong>Settings<\/strong> tab.<\/li>\n\n\n\n<li>Click the <strong>Enable Cloud Backups<\/strong> button.<br><img decoding=\"async\" width=\"1248\" height=\"574\" class=\"wp-image-89249\" style=\"width: 800px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups.png 1248w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-300x138.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-1024x471.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-768x353.png 768w\" sizes=\"(max-width: 1248px) 100vw, 1248px\" \/><\/li>\n\n\n\n<li>On the popup modal, give the private key a name, and then click <strong>Generate Key<\/strong>.<\/li>\n\n\n\n<li>If the download does not happen automatically, click <strong>Download Key<\/strong>.<br><img decoding=\"async\" width=\"748\" height=\"610\" class=\"wp-image-89250\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-download-key.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-download-key.png 748w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-download-key-300x245.png 300w\" sizes=\"(max-width: 748px) 100vw, 748px\" \/><\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>The admin is responsible to download and store the private key in a secure location. The data will not be accessible without the private key.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Regenerating a Cloud Backup Private Key<\/h2>\n\n\n\n<p>Once a private key has been created, it can be regenerated. Once this happens, the original key becomes disabled, and the new key only applies to the cloud backups going forward. Previous backups will need to be decrypted with the old key.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"736\" height=\"590\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-regen-key.png\" alt=\"\" class=\"wp-image-89251\" style=\"width:300px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-regen-key.png 736w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-regen-key-300x240.png 300w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Disabled Keys<\/h3>\n\n\n\n<p>Once a key is regenerated, the old keys are <strong>Disabled Keys<\/strong> and are still accessible in case some users are backed up with that key.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"1012\" height=\"966\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-disabled.png\" alt=\"\" class=\"wp-image-89253\" style=\"width:506px;height:483px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-disabled.png 1012w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-disabled-300x286.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups-disabled-768x733.png 768w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Deleting a Cloud Backup Private Key<\/h2>\n\n\n\n<p>Only disabled keys are eligible to be deleted. When such disabled key is deleted, any older backups using that key are also deleted.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>This is a best practice step for when keys are changing hands.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>Click <strong>Delete Key<\/strong>, and select <strong>Delete<\/strong> again at the confirmation modal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Disabling Cloud Backups<\/h2>\n\n\n\n<p>Disabling Cloud Backups will delete all keys and all cloud backups.<\/p>\n\n\n\n<ul>\n<li>Click <strong>Disable Cloud Backups<\/strong> and select <strong>Disable<\/strong> at the confirmation modal.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Restoring Users from Cloud Backups<\/h2>\n\n\n\n<p>If a user requests to restore from cloud backup, the admin will see notification of that request on the <strong>Overview<\/strong> tab, the <strong>Users<\/strong> tab, and the <strong>Settings<\/strong> tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"617\" height=\"310\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/cloud-backup-user-request.png\" alt=\"\" class=\"wp-image-89306\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-user-request.png 617w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-user-request-300x151.png 300w\" sizes=\"(max-width: 617px) 100vw, 617px\" \/><\/figure>\n\n\n\n<ul>\n<li>In the <strong>Users<\/strong> tab, a label appears under the user\u2019s name indicating the request.\n<ul>\n<li>You can select <strong>Restore from Cloud Backup<\/strong> or <strong>Reject Restore from Cloud Backup<\/strong> from the individual actions menu or from the global actions dropdown menu.<br><img decoding=\"async\" width=\"626\" height=\"283\" class=\"wp-image-89301\" style=\"width: 650px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/cloud-backup-batch-restore.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-batch-restore.png 626w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-batch-restore-300x136.png 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>In the <strong>Settings<\/strong> tab, a notification banner indicates the number of users who have requested restore from cloud backup.<br><img decoding=\"async\" width=\"613\" height=\"396\" class=\"wp-image-89304\" style=\"width: 650px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/cloud-backup-settings-review-button.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-settings-review-button.png 613w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-settings-review-button-300x194.png 300w\" sizes=\"(max-width: 613px) 100vw, 613px\" \/><\/li>\n\n\n\n<li>Select <strong>Review<\/strong> to see a list of the users with requests and use the selection checkboxes to Reject or Continue with the restore process.<br><img decoding=\"async\" width=\"663\" height=\"582\" class=\"wp-image-89305\" style=\"width: 650px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/cloud-backup-settings-review-restores.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-settings-review-restores.png 663w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-settings-review-restores-300x263.png 300w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/li>\n\n\n\n<li>In both the <strong>Users<\/strong> and <strong>Settings<\/strong> tab, after you select to restore accounts, you have to upload the appropriate private key file.\n<ul>\n<li>If approving multiple accounts at once, you likely need to upload multiple key files.<br><img decoding=\"async\" width=\"516\" height=\"328\" class=\"wp-image-89303\" style=\"width: 450px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/cloud-backup-restore-multiple-accounts.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-restore-multiple-accounts.png 516w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-restore-multiple-accounts-300x191.png 300w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><\/li>\n\n\n\n<li>After the file is chosen, the <strong>Restore x User Accounts<\/strong> button is activated.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you reject the request, you are notified that the user will have to initiate a new request once this request is rejected.<br><img decoding=\"async\" width=\"400\" height=\"259\" class=\"wp-image-89302\" style=\"width: 450px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/cloud-backup-reject-request.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-reject-request.png 400w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/cloud-backup-reject-request-300x194.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cloud Backups give admins a secure fallback method to minimize the chance of data loss. The cloud backup is encrypted [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,2899],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enable JumpCloud Password Manager Cloud Backups - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to give your users the ability to restore their JumpCloud Password Manager by enabling cloud backups.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/enable-jumpcloud-password-manager-cloud-backups\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enable JumpCloud Password Manager Cloud Backups\" \/>\n<meta property=\"og:description\" content=\"Learn how to give your users the ability to restore their JumpCloud Password Manager by enabling cloud backups.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/enable-jumpcloud-password-manager-cloud-backups\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-13T07:10:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/jc-pwm-cloud-backups.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/enable-jumpcloud-password-manager-cloud-backups\",\"url\":\"https:\/\/jumpcloud.com\/support\/enable-jumpcloud-password-manager-cloud-backups\",\"name\":\"Enable JumpCloud Password Manager Cloud Backups - 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