{"id":87882,"date":"2023-06-05T13:10:25","date_gmt":"2023-06-05T17:10:25","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=87882"},"modified":"2024-07-24T12:43:49","modified_gmt":"2024-07-24T16:43:49","slug":"inspect-network-activity-in-chrome-devtools","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/inspect-network-activity-in-chrome-devtools","title":{"rendered":"Inspect Network Activity in Chrome DevTools"},"content":{"rendered":"\n<p>When reporting issues against the JumpCloud Admin or User Portal, it is often beneficial to reproduce the behavior and capture the Network Activity Log from the associated browser Developer Tools.&nbsp;In this article, documented steps will be provided to enable this capture capability from the Chrome browser, but similar capabilities are available within other supported browsers if browser specific data is requested for diagnostic purposes.&nbsp;<\/p>\n\n\n\n<p>The following steps will allow you to capture a HAR (HTTP Archive) file using the browser based Developer Tools.&nbsp;After the steps to reproduce the behavior have been completed and the file exported, provide this file to your JumpCloud Support Request for analysis.&nbsp;If requested by Support, a Zoom screen share may be arranged to record the actions taken and capture the associated Network Activity Log to a HAR file.&nbsp;<\/p>\n\n\n\n<p>Use caution when sending HAR files, as they may contain sensitive information. JumpCloud recommends these best practices when handling HAR files:<\/p>\n\n\n\n<ul>\n<li>Review the contents of HAR files before sending them to JumpCloud Support.<\/li>\n\n\n\n<li>Enlist your internal security team to review the contents of HAR files before sending them externally.<\/li>\n<\/ul>\n\n\n\n<p>JumpCloud is committed to data sanitization, including the removal of sensitive data from HAR files before they are accessed by our Support team, including:<\/p>\n\n\n\n<ul>\n<li>Request\/response headers<\/li>\n\n\n\n<li>POST data<\/li>\n\n\n\n<li>Session cookies<\/li>\n\n\n\n<li>Response content<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-activate-developer-tools-for-capturing-network-activity-logging\">Activate Developer Tools for Capturing Network Activity Logging<\/h2>\n\n\n\n<ol>\n<li>From Chrome\u2019s <strong>View<\/strong> menu, select <strong>Developer<\/strong> &gt; <strong>Developer Tools<\/strong>. Alternately, use the following keyboard shortcuts:\n<ul>\n<li><strong>Mac: Command + Option + I<\/strong><\/li>\n\n\n\n<li><strong>Windows, Linux, Chrome: Control + Shift + I<\/strong><br><img decoding=\"async\" width=\"1576\" height=\"724\" class=\"wp-image-87898\" style=\"width: 1200px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools.png 1576w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools-300x138.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools-1024x470.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools-768x353.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools-1536x706.png 1536w\" sizes=\"(max-width: 1576px) 100vw, 1576px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\">\n<li>With Developer Tools open, confirm that the following options are enabled to view and capture actions executed in the browser and the results of the associated web api calls. Select the <strong>Network<\/strong> tab and verify that the <strong>Preserve log<\/strong> option is enabled.<br><img decoding=\"async\" width=\"512\" height=\"115\" class=\"wp-image-87899\" style=\"width: 512px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_capture.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_capture.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_capture-300x67.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"3\">\n<li>The <strong>Record<\/strong> button will be enabled and will be red. You can toggle it to stop and start recording network activity. If necessary, use the icon to the right of the record button to clear any unwanted data before reproducing the actions in the WebUI to be captured to a file.<br><img decoding=\"async\" width=\"512\" height=\"113\" class=\"wp-image-87900\" style=\"width: 512px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_preserve_log.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_preserve_log.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_preserve_log-300x66.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"4\">\n<li>With the <strong>Preserve log<\/strong> option enabled, multiple web api calls can be traced to show the actions taken by customers and the associated results saved for diagnostic review by Engineering.<br><img decoding=\"async\" width=\"512\" height=\"206\" class=\"wp-image-87901\" style=\"width: 512px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_log.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_log.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_log-300x121.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"5\">\n<li>To export the Network Activity Log file that will be in HAR format, right-click any of the web api calls in the <strong>Name<\/strong> section below the toolbar. This will highlight the action and allow the entire log to be saved to a file for submission to Engineering via Support.<br><img decoding=\"async\" width=\"512\" height=\"343\" class=\"wp-image-87902\" style=\"width: 512px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_export_HAR.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_export_HAR.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_export_HAR-300x201.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-video-using-devtools-for-capturing-network-activity-logging-nbsp\">\u200b\u200b\u200b\u200b\u200bVideo: Using DevTools for Capturing Network Activity Logging&nbsp;<\/h2>\n\n\n\n<p>Watch\u00a0<a href=\"https:\/\/jumpcloud-1.wistia.com\/medias\/vtkho8s3f8\" target=\"_blank\" rel=\"noreferrer noopener\">this video<\/a>\u00a0to see how to use DevTools to capture network activity logs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-set-up-devtools-to-capture-saml-data-for-troubleshooting\">Set Up DevTools to Capture SAML Data for Troubleshooting<\/h2>\n\n\n\n<p>Without installing a Chrome extension, you can rely on the method above to capture all SAML related communications via the Network inspection tab. As SAML typically triggers a new browser window, enabling <strong>Auto-open DevTools for popups<\/strong> under <strong>Settings<\/strong> &gt; <strong>Preferences<\/strong> &gt;&nbsp; <strong>DevTools <\/strong>is required.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" width=\"512\" height=\"174\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_customize.png\" alt=\"\" class=\"wp-image-87903\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_customize.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_customize-300x102.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" width=\"512\" height=\"147\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_customize_auto_open.png\" alt=\"\" class=\"wp-image-87904\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_customize_auto_open.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_customize_auto_open-300x86.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n<p>Additionally, there are Chrome extensions that can be installed in the browser that will add SAML tabs to the Debugger Tools. This will isolate and display SAML related network traffic including response and request data in an easily readable format. As noted above, enabling the <strong>Auto-open DevTools for popups option<\/strong> along with the <strong>Preserve log<\/strong> option will be required to prepare for capturing SAML network traffic for further analysis.&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" width=\"512\" height=\"100\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_saml_extension.png\" alt=\"\" class=\"wp-image-87905\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_saml_extension.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/chrome_developer_tools_saml_extension-300x59.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n<p>\u200b\u200b\u200b\u200b\u200b\u200b\u200bEach of these tools may also provide additional functionality to easily collect and analyze SAML data. See the associated Chrome extension documentation linked below for details.<\/p>\n\n\n\n<ul>\n<li><a target=\"_blank\" href=\"https:\/\/chrome.google.com\/webstore\/detail\/saml-chrome-panel\/paijfdbeoenhembfhkhllainmocckace?hl=en\" rel=\"noreferrer noopener\">SAML Chrome Panel<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/chrome.google.com\/webstore\/detail\/saml-devtools-extension\/jndllhgbinhiiddokbeoeepbppdnhhio?hl=en-US\" target=\"_blank\" rel=\"noreferrer noopener\">SAML DevTools Extension<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/chrome.google.com\/webstore\/detail\/saml-message-decoder\/mpabchoaimgbdbbjjieoaeiibojelbhm?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\">SAML Message Decoder<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When reporting issues against the JumpCloud Admin or User Portal, it is often beneficial to reproduce the behavior and capture [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2855,3135,2902,2994,3127],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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