{"id":87871,"date":"2023-06-05T13:09:49","date_gmt":"2023-06-05T17:09:49","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=87871"},"modified":"2024-02-08T14:03:47","modified_gmt":"2024-02-08T19:03:47","slug":"radius-authentication-fails-with-certificate-error","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/radius-authentication-fails-with-certificate-error","title":{"rendered":"RADIUS Authentication Fails with Certificate Error"},"content":{"rendered":"\n<p>This article outlines scenarios where RADIUS authentication fails on a Windows device due to certificate errors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Symtoms<\/h2>\n\n\n\n<p>A Windows wireless client attempts to authenticate to a WAP configured with JumpCloud RADIUS and fails with error: &#8220;The connection attempt could not be completed&#8230;Go Daddy Class 2 Certification Authority is not configured as a valid trust anchor for this profile.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"600\" height=\"436\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/win_connection_attempt_could_not_complete.png\" alt=\"\" class=\"wp-image-87873\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/win_connection_attempt_could_not_complete.png 600w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/win_connection_attempt_could_not_complete-300x218.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Error Details<\/h3>\n\n\n\n<p>The connection attempt could not be completed<\/p>\n\n\n\n<p>The credentials provided by the server could not be validated. We recommend that you terminate the connection and contact your administrator with the information provided in the details. You may still connect but doing so exposes you to security risk by a possible rouge server.<\/p>\n\n\n\n<p>Details<br>Radius Server:&nbsp;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/radius.jumpcloud.com\/\">radius.jumpcloud.com<\/a><br>Root CA: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Go Daddy Class 2 Certification Authority<\/p>\n\n\n\n<p>The server &#8220;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/radius.jumpcloud.com\/\">radius.jumpcloud.com<\/a>&#8221; presented a valid certificate issued by &#8220;Go Daddy Class 2 Certification Authority&#8221; is not configured as a valid trust anchor for this profile. Further, the server &#8220;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/radius.jumpcloud.com\/\">radius.jumpcloud.com<\/a>&#8221; is not configured as a valid NPS server to connect to for this profile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Causes<\/h2>\n\n\n\n<p>The client wireless configuration is using EAP\/TTLS and the JumpCloud radius certificate is not in the client&#8217;s trusted certificate store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resolutions<\/h2>\n\n\n\n<ul>\n<li>Set the authentication method to PEAP. &nbsp;The RADIUS server&nbsp;certificate should auto-negotiate, installing the certificate on the client will not be necessary.<\/li>\n<\/ul>\n\n\n\n<p>OR&nbsp;<\/p>\n\n\n\n<ul>\n<li>Download the GoDaddy Class 2 Certification Authority Root Certificate &#8211; G2 and GoDaddy Secure Server Certificate (Intermediate Certificate) &#8211; G2&nbsp;from the&nbsp;<a href=\"https:\/\/certs.godaddy.com\/repository\" target=\"_blank\" rel=\"noreferrer noopener\">Godaddy certificate repository<\/a>&nbsp;and install it to the system&#8217;s Certificate Manager.<br><img decoding=\"async\" width=\"1201\" height=\"480\" class=\"wp-image-87874\" style=\"width: 1200px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/win_certmgr_radius_godaddy.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/win_certmgr_radius_godaddy.png 1201w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/win_certmgr_radius_godaddy-300x120.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/win_certmgr_radius_godaddy-1024x409.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/win_certmgr_radius_godaddy-768x307.png 768w\" sizes=\"(max-width: 1201px) 100vw, 1201px\" \/><\/li>\n<\/ul>\n\n\n\n<p>For proper setup using EAP\/TTLS, see&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/configure-your-wifi-clients-to-use-radius\" target=\"_blank\" rel=\"noreferrer noopener\">Configure your WiFi Clients to use&nbsp;RADIUS<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article outlines scenarios where RADIUS authentication fails on a Windows device due to certificate errors. Symtoms A Windows wireless [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,3137,2897,3127],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RADIUS Authentication Fails with Certificate Error - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn about JumpCloud RADIUS connection failures caused by issues with certificates on Windows devices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/radius-authentication-fails-with-certificate-error\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RADIUS Authentication Fails with Certificate Error\" \/>\n<meta property=\"og:description\" content=\"Learn about JumpCloud RADIUS connection failures caused by issues with certificates on Windows devices.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/radius-authentication-fails-with-certificate-error\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-08T19:03:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/win_connection_attempt_could_not_complete.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/radius-authentication-fails-with-certificate-error\",\"url\":\"https:\/\/jumpcloud.com\/support\/radius-authentication-fails-with-certificate-error\",\"name\":\"RADIUS Authentication Fails with Certificate Error - 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