- \n
- AD Import Agent:<\/strong>
Log File Location: C:\\Windows\\Temp\\JumpCloud_AD_Integration.log
Configuration File Location: C:\\Program Files\\JumpCloud AD Bridge\\adint.config.json<\/li>\n\n\n\n- AD Sync Agent: <\/strong>
Log File Location: C:\\Program Files\\JumpCloud\\AD Sync\\adsync.log
Configuration Details Location: HKEY_LOCAL_MACHINE\\SOFTWARE\\JumpCloud\\AD Sync<\/li>\n<\/ul>\n\n\n\nHere is an excellent reference for common LDAP Result Code error meanings.
https:\/\/ldap.com\/ldap-result-code-reference\/<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<\/p>\n\n\n\n
Users added to the JumpCloud ADI Security Group in AD (or added to a Security Group which is memberOf the JumpCloud ADI Security Group) do not appear in User list in the JumpCloud tenant.<\/a>\n- \n
- Verify that the JumpCloud AD Import agent in ADI is active. A green indicator is active while yellow or red indicate that there is a problem. In the JumpCloud Admin Portal, go to Directory Integrations<\/strong> > Active Directory<\/strong> and select the AD Domain. \n
- \n
- If an agent is inactive or offline, (red), see Import agent showing red in AD Integration side of JC Admin Portal<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
<\/p>\n\n\n\n
- \n
- Verify that the Active Directory user account (often referred to as the service account) is utilized to connect to JumpCloud:\n
- \n
- The AD User Logon Name cannot be named \u201cJumpCloud\u201d.<\/li>\n\n\n\n
- Reset the service account password:\n
- \n
- Open AD Users & Computers<\/strong>, and manually set the password on the service account.<\/li>\n\n\n\n
- On all DCs, open services.msc<\/strong> and stop the JumpCloud AD Bridge Agent service. <\/li>\n\n\n\n
- As an administrator on all DCs, edit the C:\\Program Files\\JumpCloud AD Bridge\\adint.config.json<\/kbd> file. Manually change the Password<\/strong> value to match the password set above. Your password should be bracketed by the existing quote marks. For example, \u201cNewPassword\u201d.
“SSLPort”: 636,
\u201cPort”: 389,
“UserName”: “contoso.org\\JCimport”,
“Password”:<\/kbd>
<\/li>\n\n\n\n- Start theJumpCloud AD Bridge Agent service on all DCs.<\/li>\n\n\n\n
- Delegate read-only rights to the specified Root User Container according to the To Delegate Read-Only Control for the AD Import Service Account<\/em> section in Configure the Active Directory Integration<\/a>. Then restart the JumpCloud AD Bridge Agent service on all DCs. <\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\")
<\/p><\/div>Note:<\/strong> \nThe password listed in the adint.config.json <\/strong>will likely be a secure hash, enter the new password between quotes.<\/p>\n\n\n\n
After the service has started, the password will be re-hashed in the .json file.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- Verify that the Root User Container is configured properly:\n
- \n
- All users or security groups added to the JumpCloud ADI Security Group must be located in the organizational unit (OU) specified as your Root User Container as defined in Configure the Active Directory Integration<\/a>. They can also be located within a child OU of the Root User Container.<\/li>\n\n\n\n
- An integration specific Security Group has been created and is located in the Root User Container.<\/li>\n\n\n\n
- The CN value in the AD import configuration file, C:\\Program Files\\JumpCloud AD Bridge\\adint.config.json, matches the name of the JumpCloud ADI security group you created.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/06\/Modify-file.jpg\")
<\/figure>\n\n\n\n- \n
- Verify that the information in the JSON file is correct.<\/li>\n<\/ol>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\")
<\/p><\/div>Tip:<\/strong> \nThe separator for DN is a semicolon and not a comma. For example, CN=Users;DC=contoso;DC=com.<\/p>\n <\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
The Import agent is invalid (red) in the Active Directory Integration section of the Admin Portal.<\/a>\n- \n
- On all DCs, start services.msc<\/strong> and verify that the JumpCloud AD Bridge Agent service is started.<\/li>\n\n\n\n
- The password has changed for the service account which was used when setting up Import Agent on DC. Follow the steps to Reset service account password:\n
- \n
- Open AD Users & Computers<\/strong>, and manually set the password on the service account.<\/li>\n\n\n\n
- On all DCs, open services.msc<\/strong> and stop the JumpCloud AD Bridge Agent service. <\/li>\n\n\n\n
- As an administrator on all DCs, edit the C:\\Program Files\\JumpCloud AD Bridge\\adint.config.json<\/kbd> file. Manually change the Password<\/strong> value to match the password set above. Your password should be bracketed by the existing quote marks. For example, \u201cNewPassword\u201d.
“SSLPort”: 636,
\u201cPort”: 389,
“UserName”: “contoso.org\\JCimport”,
“Password”:<\/kbd><\/li>\n\n\n\n- Start theJumpCloud AD Bridge Agent service on all DCs.<\/li>\n\n\n\n
- Delegate read-only rights to the specified Root User Container according to the To Delegate Read-Only Control for the AD Import Service Account<\/em> section in Configure the Active Directory Integration<\/a>. Then restart the JumpCloud AD Bridge Agent service on all DCs. <\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Verify internet connectivity for all DCs. Allowed traffic must use ports 443, 389, 636.<\/li>\n\n\n\n
- The Admin Portal account used to set up the ADI import has been removed from your account. This action invalidates the API key. Create a unique or dedicated Admin account specifically for ADI. Use an API key from this newly created Admin account in C:\\Program Files\\JumpCloud AD Bridge\\adint.config.json on all AD DCs.<\/li>\n<\/ol>\n\n\n\n
<\/p><\/div>Note:<\/strong> \n- \n
- Go to JumpCloud APIs<\/a> and reference the Obtaining Your API Key<\/em> section. <\/li>\n\n\n\n
- Reference the following step The API key used to configure AD Import <\/a>is rotated for steps to replace the key.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
The API key used to configure AD Import is rotated.<\/a>\nAs in the previous step, if the API key associated with a JumpCloud administrator used to set up AD Import is rotated, or the admin is deleted, the import service will stop working. This means password changes and new user imports will no longer work as expected. <\/p>\n\n\n\n
See Rotate the AD Import API Key<\/a> for steps on how to update the API key in the AD Import configuration.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
The Sync agent is invalid (red) in the Active Directory Integration section of the Admin Portal.<\/a>\nRESOLUTION 1:<\/strong><\/p>\n\n\n\n
- \n
- On DCs, start services.msc<\/strong> and verify that the JumpCloud AD Integration Sync Agent service started.<\/li>\n\n\n\n
- Reset service account password<\/a>.\n
- \n
- Stop the JumpCloud AD Integration Sync Agent service.<\/li>\n\n\n\n
- Open AD Users & Computers<\/strong>, and manually set the password on the service account.<\/li>\n\n\n\n
- Open the regedit.exe <\/strong>file.<\/li>\n\n\n\n
- Browse to Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\JumpCloud\\AD Sync\\ldap.<\/li>\n\n\n\n
- Add a new String Value entry called bind_password.<\/li>\n\n\n\n
- Edit the key, and add the password to the value data field.<\/li>\n\n\n\n
- Start the JumpCloud AD Integration Sync Agent service.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n
<\/p><\/div>Note:<\/strong> \nStarting the service will update the bind_pw_encrypted hash and remove the bind_password key.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- Verify internet connectivity for all DCs. Allowed traffic must use ports 443, 389, 636.<\/li>\n<\/ol>\n\n\n\n
RESOLUTION 2: <\/strong>Error:agent no longer registered, Please uninstall and re-install with a valid connect key<\/strong><\/p>\n\n\n\n
- \n
- From the JumpCloud Admin Console:\n
- \n
- Browse to the Domain Agents section in your Active Directory configuration. If it exists, delete the non-functioning Sync Agent.<\/li>\n\n\n\n
- Under the Details section, click Install a new Sync Agent. Copy the new Connect Key.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
- On the Domain Controller:\n
- \n
- Delete the contents of the following folder: C:\\Program Files\\JumpCloud\\AD Sync\\cfg\\<\/li>\n\n\n\n
- Open regedit.exe<\/li>\n\n\n\n
- Browse to \u2018Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\JumpCloud\\AD Sync\u2019<\/li>\n\n\n\n
- Edit the \u2018connect_key\u2019 registry entry and replace the current value with the new connect key you just generated.<\/li>\n\n\n\n
- Start the JumpCloud AD Integration Sync Agent service.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
New users are added to AD and appear in JumpCloud Admin Portal, but passwords are invalid (yellow) because passwords are not synchronizing from AD to JumpCloud.<\/a>\n- \n
- When adding new users to Active Directory JumpCloud ADI Security Group (or added to a Security Group which is memberOf the JumpCloud ADI Security Group), verify that the JumpCloud AD Bridge Agent is running (green) in the Admin Portal.<\/li>\n\n\n\n
- Users created before<\/em> the installation of the JumpCloud AD Bridge Agent will require a password change in order to update JumpCloud with the corresponding password from the AD User Account.<\/li>\n<\/ol>\n\n\n\n<\/p><\/div>Tip:<\/strong> \n
If users were created after the AD Import Agent\u2019s install, then no password change is required by that AD User. The password is immediately exported to JumpCloud. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- Password changes from Active Directory-bound resources, like Windows devices, will not update consistently to JumpCloud if there are any<\/em> DCs in the environment that do not currently have the JumpCloud AD Bridge Agent installed and running.<\/li>\n\n\n\n
- Verify that password complexity requirements between AD and JC match exactly.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
Users or passwords are not synchronizing from JumpCloud to Active Directory.<\/a>\n- \n
- Verify that the JumpCloud AD Integration Sync Agent is installed and running properly. If not, see Sync agent showing red in AD Integration side of JC Admin Portal<\/a>.<\/li>\n\n\n\n
- Verify the username of the user in JumpCloud is 20 characters or less.<\/li>\n\n\n\n
- Verify that the users are added to an AD-bound group in the JumpCloud Admin Portal.<\/li>\n\n\n\n
- Verify that the JumpCloud AD Integration Sync Agent Root User container is configured correctly.\n
- \n
- Open the file “C:\\Program Files\\JumpCloud AD Bridge\\adint.config.json” and make note of the DN field.
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/adintconfigjson_dn_field.png\")
<\/li>\n\n\n\n - Open the Windows registry and browse to HKEY_LOCAL_MACHINE\\SOFTWARE\\JumpCloud\\AD Sync\\ldap<\/li>\n\n\n\n
- Compare the user_root_dn value and confirm it matches what is configured within the highlighted section of the file above.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\")
<\/p><\/div>Warning:<\/strong> \nEnsure the use of semicolons to separate the DN fields. Using commas will result in the application failing to sync.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- Verify that the service account used for the JumpCloud AD Integration Sync Agent has been delegated the proper rights to the Root User Container:\n
- \n
- Stop the JumpCloud AD Integration Sync Agent service from services.msc.<\/li>\n\n\n\n
- Delegate the following rights to the JumpCloud AD Integration Sync Agent service account user for the appropriate target (OU or CN=Users, depending on your AD Import Configuration).
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/delegation_of_control_wizard.jpeg\")
<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n- \n
- Start the AD Sync Service from services.msc. <\/strong><\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
After removing Active Directory Integration from JumpCloud, JumpCloud users still appear with AD icon and are externally managed by the nonexistent Active Directory.<\/a>\nSee the article Convert AD-managed User Accounts<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
After rebooting the Domain Controller, the Import or Sync agent services do not start automatically.<\/a>\nThis can be due to the default service timeout being too short.<\/p>\n\n\n\n
- \n
- Launch Windows Registry Editor<\/strong>.<\/li>\n\n\n\n
- Locate this registry subkey: HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control.<\/li>\n\n\n\n
- Right-click this key and select New > DWORD (32-bit) Value<\/strong>. A new value named New Value #1<\/em> appears on the right.<\/li>\n\n\n\n
- Change the name of this new value to ServicesPipeTimeout<\/strong>.<\/li>\n\n\n\n
- Right-click the ServicesPipeTimeout<\/strong> value you created, and choose Modify<\/strong>. The Edit DWORD Value window opens.<\/li>\n\n\n\n
- Change Base to Decimal<\/strong>. <\/li>\n\n\n\n
- For Value<\/strong>, type 180000 service<\/strong> to start, then click OK<\/strong>.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
- Launch Windows Registry Editor<\/strong>.<\/li>\n\n\n\n
- Start the AD Sync Service from services.msc. <\/strong><\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n
- Verify that the service account used for the JumpCloud AD Integration Sync Agent has been delegated the proper rights to the Root User Container:\n
- Verify that password complexity requirements between AD and JC match exactly.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n
- Password changes from Active Directory-bound resources, like Windows devices, will not update consistently to JumpCloud if there are any<\/em> DCs in the environment that do not currently have the JumpCloud AD Bridge Agent installed and running.<\/li>\n\n\n\n
- From the JumpCloud Admin Console:\n
- Open the regedit.exe <\/strong>file.<\/li>\n\n\n\n
- Reset service account password<\/a>.\n
- Reference the following step The API key used to configure AD Import <\/a>is rotated for steps to replace the key.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
- On all DCs, open services.msc<\/strong> and stop the JumpCloud AD Bridge Agent service. <\/li>\n\n\n\n
- The password has changed for the service account which was used when setting up Import Agent on DC. Follow the steps to Reset service account password:\n
- On all DCs, start services.msc<\/strong> and verify that the JumpCloud AD Bridge Agent service is started.<\/li>\n\n\n\n
- All users or security groups added to the JumpCloud ADI Security Group must be located in the organizational unit (OU) specified as your Root User Container as defined in Configure the Active Directory Integration<\/a>. They can also be located within a child OU of the Root User Container.<\/li>\n\n\n\n
- On all DCs, open services.msc<\/strong> and stop the JumpCloud AD Bridge Agent service. <\/li>\n\n\n\n
- Open AD Users & Computers<\/strong>, and manually set the password on the service account.<\/li>\n\n\n\n
- Verify that the Active Directory user account (often referred to as the service account) is utilized to connect to JumpCloud:\n
- If an agent is inactive or offline, (red), see Import agent showing red in AD Integration side of JC Admin Portal<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
- AD Sync Agent: <\/strong>
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\"){kind=icon}
<\/p><\/div>