{"id":84868,"date":"2023-05-15T14:43:10","date_gmt":"2023-05-15T18:43:10","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=84868"},"modified":"2025-01-22T13:19:49","modified_gmt":"2025-01-22T18:19:49","slug":"admin-portal-users-list","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/admin-portal-users-list","title":{"rendered":"Admin Portal Users List"},"content":{"rendered":"\n<p>The JumpCloud Directory Platform centralizes user management for virtually all of the resources at play in your organization \u2014 via a single set of credentials. You can manage and view information about your organization\u2019s end users from the Admin Portal Users list. Read this article to learn more about how you can use&nbsp;the Users list.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Finding the Users List<\/h2>\n\n\n\n<p>You can find the Users list from the Admin Portal\u2019s left menu.<\/p>\n\n\n\n<p><strong>To find the Users List<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT&nbsp;<\/strong>&gt;<strong>&nbsp;Users<\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Searching for a User<\/h2>\n\n\n\n<p>Use the search bar or a filter to make it easier to find the users you\u2019re looking for.&nbsp;<\/p>\n\n\n\n<p><strong>Search Bar<\/strong><\/p>\n\n\n\n<p>If there\u2019s a specific user you\u2019re interested in viewing, search for them from the search bar.&nbsp;<\/p>\n\n\n\n<p><strong>To find a user using the search bar:&nbsp;<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\">JumpCloud Admin Portal<\/a>.&nbsp;<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT&nbsp;<\/strong>&gt;<strong>&nbsp;Users<\/strong>.&nbsp;<\/li>\n\n\n\n<li>In the&nbsp;<strong>Search<\/strong>&nbsp;bar, enter one of the user\u2019s attributes, like email, first name, or employee ID.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>When you\u2019re done with your search, click the (&nbsp;<strong>x<\/strong>&nbsp;) in the search bar to clear it.&nbsp;<\/p>\n\n\n\n<p><strong>Filter By<\/strong><\/p>\n\n\n\n<p>Need to see whose password is about to expire or which users aren\u2019t required to use multi-factor authentication? Use a filter to see every user who has a status you\u2019re interested in.&nbsp;<\/p>\n\n\n\n<p><strong>To add a filter to your Users List<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\">JumpCloud Admin Portal<\/a>.&nbsp;<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT&nbsp;<\/strong>&gt;<strong>&nbsp;Users<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Click\u00a0<strong>Filter by<\/strong>, then select the filters you want to use. You can combine filters across categories, as well as select multiple filters from the same category where multi-select is noted:\n<ul>\n<li>account status (multi-select)<\/li>\n\n\n\n<li>permissions (multi-select)<\/li>\n\n\n\n<li>MFA enrollment (select one)<\/li>\n\n\n\n<li>MFA user requirement (select one)<\/li>\n\n\n\n<li>Admin Role (select one)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"478\" height=\"896\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/users-list-filter.png\" alt=\"\" class=\"wp-image-120233\" style=\"width:201px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/users-list-filter.png 478w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/users-list-filter-160x300.png 160w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/figure><\/div>\n\n\n<p>When you\u2019re done with a filter, click (\u00a0<strong>x<\/strong>\u00a0) in the search bar to clear it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Using the More Actions Menu<\/h2>\n\n\n\n<p>The&nbsp;<strong>more actions<\/strong>&nbsp;menu lets admins enable actions across one or more users from the list view. The&nbsp;<strong>more actions<\/strong>&nbsp;menu is inactive until one or more users are selected. After users are selected, you can use the&nbsp;<strong>more actions<\/strong>&nbsp;menu to update account status\u2019, manage MFA requirements, or resend activation emails. Learn more about the actions you can take across your users see Get Started: Admin Portal.<\/p>\n\n\n\n<p><strong>Customizing the Users List View<\/strong><\/p>\n\n\n\n<p>By default, the Users List shows five columns: Status, Name, Email, TOTP MFA status, and Password Expiry. You can\u2019t remove a user\u2019s status and name from the list view, but you can customize the other columns to show the information you want to see. For example, instead of showing email, use the&nbsp;<strong>columns<\/strong>&nbsp;feature to show users\u2019 system usernames or locations.&nbsp;<\/p>\n\n\n\n<p><strong>To customize the Users List View<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\">JumpCloud Admin Portal<\/a>.&nbsp;<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT&nbsp;<\/strong>&gt;<strong>&nbsp;Users<\/strong>.&nbsp;<\/li>\n\n\n\n<li>In the top right, click&nbsp;<strong>columns<\/strong>, then select the information you want to show.&nbsp;<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>You can show a maximum of eight columns.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"271\" height=\"321\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/User-columns.jpg\" alt=\"\" class=\"wp-image-103219\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/User-columns.jpg 271w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/User-columns-253x300.jpg 253w\" sizes=\"(max-width: 271px) 100vw, 271px\" \/><\/figure>\n\n\n\n<ol start=\"4\">\n<li>To close the list, click<strong>&nbsp;columns<\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>If you ever want to go back to the default Users List view, you can at any time by clicking <strong>Revert to default columns<\/strong>.\u00a0<\/p>\n\n\n\n<p><strong>To change the Users List view back to the default<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the You can show a maximum of eight columns.&nbsp;<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT&nbsp;<\/strong>&gt;<strong>&nbsp;Users<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>columns<\/strong>, then click&nbsp;<strong>Revert to default columns<\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Exporting the Users List<\/h2>\n\n\n\n<p>Use the&nbsp;<strong>export<\/strong>&nbsp;feature in the Users List view to export all of your user information for audits, compliance, or troubleshooting reports. The&nbsp;<strong>export<\/strong>&nbsp;feature lets you export to either CSV or JSON. <\/p>\n\n\n\n<p><strong>To export your Users list<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT&nbsp;<\/strong>&gt;&nbsp;<strong>Users<\/strong>.<\/li>\n\n\n\n<li>In the top right, click&nbsp;<strong>export<\/strong>, then select either&nbsp;<strong>Export JSON<\/strong>&nbsp;or&nbsp;<strong>Export CSV<\/strong>. Your list of users is exported into the format of your choice and is saved as jcuserlist_yyyymmdd.&lt;filetype&gt;.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"directory-activity\">Directory Activity<\/h3>\n\n\n\n<p>The Directory Activity widget shows the top events from Directory Insights that are specific to that user. The Directory Activity shows events for features that are enabled for the org. If your org isn\u2019t using RADIUS, for example, there aren\u2019t any RADIUS events listed.&nbsp;<\/p>\n\n\n\n<p>Depending on the features you\u2019ve enabled, here are the available Directory Insights events and criteria:<\/p>\n\n\n\n<ul>\n<li>Last Device Authentication\n<ul>\n<li>login_attempt<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Last Known Location\n<ul>\n<li>login_attempt<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Last LDAP Authentication\n<ul>\n<li>ldap_bind<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Last Password Change\n<ul>\n<li>user_password_change<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Last RADIUS Authentication\n<ul>\n<li>radius_auth_attempt<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Last SSO Authentication\n<ul>\n<li>sso_auth<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Last Status Change\n<ul>\n<li>user_lockout, user_password_expired, user_activated, user_unlocked, user_suspended, user_unsuspended, user_deactivated<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Organizations on all pricing plans see the Directory Activity widget in the&nbsp;<strong>Highlights<\/strong>&nbsp;tab. If you want to see more Directory Activity detail in the context of the Activity Log, you can click&nbsp;<strong>activity log.<\/strong>&nbsp; Directory Insights customers are directed to the Directory Insights activity log with the \u201cUser\u201d filter applied for the user they\u2019re viewing.&nbsp;<\/p>\n\n\n\n<p>Customers without Directory Insights can add this feature by contacting their Technical Account Manager.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">User Highlights Tab<\/h2>\n\n\n\n<p>The User Highlights tab offers a summary of the resources a user is connected to and their directory activity log.&nbsp;<\/p>\n\n\n\n<p><strong>To find the Highlights tab:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\">JumpCloud Admin Portal<\/a>.&nbsp;<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT<\/strong>&nbsp;&gt;<strong>&nbsp;Users<\/strong>.<\/li>\n\n\n\n<li>Select an existing user or&nbsp;see&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/get-started-users\">Get Started: Users<\/a>, to learn how to create a new user. Then you\u2019ll see the&nbsp;<strong>Highlights<\/strong>&nbsp;tab.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"504\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/user-highlights-1024x504.png\" alt=\"\" class=\"wp-image-115860\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/user-highlights-1024x504.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/user-highlights-300x148.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/user-highlights-768x378.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/user-highlights-1536x755.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/user-highlights-2048x1007.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"using-the-highlights-tab-with-a-new-user\">Using the Highlights Tab with a New User<\/h2>\n\n\n\n<p>When you create a new user, the&nbsp;<strong>Highlights<\/strong>&nbsp;tab will be empty. To get started with adding a device, user group, or application, click&nbsp;<strong>add device<\/strong>,&nbsp;<strong>add user group<\/strong>, or&nbsp;<strong>add application<\/strong>.<\/p>\n\n\n\n<p>See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/connect-new-users-to-resources\">Connect Users to Resources<\/a>&nbsp;to learn more.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"exploring-the-highlights-tab-with-an-existing-user\">Exploring the Highlights Tab with an Existing User<\/h2>\n\n\n\n<p>After you\u2019ve created a user and connected them to resources, the User panel Highlights tab gives you a summary of the most important directory activity logs and the devices, user groups, and applications associated with a user.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"devices\">Devices<\/h3>\n\n\n\n<p>The Devices widget lists up to three devices per user. Click&nbsp;<strong>all devices&nbsp;<\/strong>to go to the&nbsp;<strong>Devices<\/strong>&nbsp;tab where you can see all devices connected to a user if there are more than three.&nbsp; From the&nbsp;<strong>Devices<\/strong>&nbsp;tab, you can also bind more devices to a user or remove their access to a device.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-groups\">User Groups<\/h3>\n\n\n\n<p>The User Groups widget lists up to five User Groups. Click&nbsp;<strong>all groups&nbsp;<\/strong>to go to the&nbsp;<strong>User Groups<\/strong>&nbsp;tab where you can see all User Groups associated with a user if there are more than five. From the&nbsp;<strong>User Groups<\/strong>&nbsp;tab, you can also add a user to more User Groups or remove them.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"applications\">Applications<\/h3>\n\n\n\n<p>The Applications widget lists up to five applications. Click&nbsp;<strong>all applications<\/strong>&nbsp;to view a list that shows the following information:<\/p>\n\n\n\n<ul>\n<li>Names of all the applications a user has access to.<\/li>\n\n\n\n<li>User Groups that are providing the user access to the applications.<\/li>\n<\/ul>\n\n\n\n<p>Applications are associated to users through User Groups. You can update a user\u2019s association to an application when you update the User Group\u2019s access to an application or when you update a user\u2019s association with a User Group. You can initiate either of these updates from the&nbsp;<strong>Highlights<\/strong>&nbsp;tab.<\/p>\n\n\n\n<p><strong>To update a User Group\u2019s access to an application from the Highlights tab<\/strong>:&nbsp;<\/p>\n\n\n\n<ol>\n<li>In the Applications widget, click&nbsp;<strong>all applications<\/strong>.<\/li>\n\n\n\n<li>Click on a User Group. You\u2019re taken to the&nbsp;<strong>Applications<\/strong>&nbsp;tab on the User Group panel where you can update the User Group\u2019s access to applications.&nbsp;<\/li>\n\n\n\n<li>When you\u2019ve made your changes, click&nbsp;<strong>save<\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p><strong>To update a user\u2019s association to a User Group from the Highlights tab<\/strong>:<\/p>\n\n\n\n<ol>\n<li>In the User Groups widget, click&nbsp;<strong>all groups<\/strong>. You\u2019re taken to the&nbsp;<strong>User Group<\/strong>&nbsp;tab in the&nbsp;<strong>Users<\/strong>&nbsp;tab where you can update the user\u2019s associations with User Groups.<\/li>\n\n\n\n<li>When you\u2019ve made your changes, click&nbsp;<strong>save<\/strong>.&nbsp;<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The JumpCloud Directory Platform centralizes user management for virtually all of the resources at play in your organization \u2014 via [&hellip;]<\/p>\n","protected":false},"author":207,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2848,2937,2932,2850],"support_tag":[],"coauthors":[2843],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Admin Portal Users List - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn the variety of actions and information accessible to you from the Users list in the admin portal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/admin-portal-users-list\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Admin Portal Users List\" \/>\n<meta property=\"og:description\" content=\"Learn the variety of actions and information accessible to you from the Users list in the admin portal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/admin-portal-users-list\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-22T18:19:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/users-list-filter.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"sashaharrington\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/admin-portal-users-list\",\"url\":\"https:\/\/jumpcloud.com\/support\/admin-portal-users-list\",\"name\":\"Admin Portal Users List - 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