{"id":83417,"date":"2023-05-10T11:53:25","date_gmt":"2023-05-10T15:53:25","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=83417"},"modified":"2023-11-10T13:25:04","modified_gmt":"2023-11-10T18:25:04","slug":"change-your-user-portal-password","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/change-your-user-portal-password","title":{"rendered":"Change Your User Portal Password"},"content":{"rendered":"\n<p>Your user account password controls access to your JumpCloud account and all resources associated with the account, like devices and Single Sign-On (SSO) applications. Keeping your password up-to-date keeps your data and device safe. Change your JumpCloud user account password if any of these actions occur:<\/p>\n\n\n\n<ul>\n<li>You think or know your account has been compromised.<\/li>\n\n\n\n<li>Your account password is expiring.<\/li>\n<\/ul>\n\n\n\n<p>If your password is expiring in seven days or less, you will be notified every time you log in to the User Portal. If you don&#8217;t change your password by the end of this seven-day period:<\/p>\n\n\n\n<ul>\n<li>You&#8217;ll be locked out of your JumpCloud user account.<\/li>\n\n\n\n<li>You won&#8217;t be able to reach any resources tied to your JumpCloud account.<\/li>\n\n\n\n<li>Your IT Admin will have to restore the account for you.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Considerations<\/strong>:<\/p>\n\n\n\n<ul>\n<li>The passwords you create must adhere to the standards your organization and JumpCloud requires for user account passwords. You&#8217;ll get an error if you try to create a non-compliant password. If you aren&#8217;t sure what your organization requires for user account passwords, ask your IT administrator.<\/li>\n\n\n\n<li>If your account gives you access to SSO applications, it may take several minutes for your password to update for your SSO applications after you change it in JumpCloud.<\/li>\n\n\n\n<li>You can change your password several ways, depending on whether you&#8217;re using a JumpCloud-managed Mac or Windows computer. Use the following table to find out how you can change your password.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-68\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"5\"\n           data-rows=\"4\"\n           data-wpID=\"68\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                            <th class=\"wpdt-cell \"\n                                    data-cell-id=\"A1\"\n                data-col-index=\"0\"\n                data-row-index=\"0\"\n                style=\" width:20%;                padding:10px;\n                \"\n                >\n                                \u00a0Your Device                <\/th>\n                                            <th class=\"wpdt-cell \"\n                                    data-cell-id=\"B1\"\n                data-col-index=\"1\"\n                data-row-index=\"0\"\n                style=\" width:20%;                padding:10px;\n                \"\n                >\n                                \u00a0Logging in to User Portal                <\/th>\n                                            <th class=\"wpdt-cell \"\n                                    data-cell-id=\"C1\"\n                data-col-index=\"2\"\n                data-row-index=\"0\"\n                style=\" width:20%;                padding:10px;\n                \"\n                >\n                                \u00a0Inside User Portal in Security Settings                <\/th>\n                                            <th class=\"wpdt-cell \"\n                                    data-cell-id=\"D1\"\n                data-col-index=\"3\"\n                data-row-index=\"0\"\n                style=\" width:20%;                padding:10px;\n                \"\n                >\n                                \u00a0JumpCloud Menu Bar App                <\/th>\n                                            <th class=\"wpdt-cell \"\n                                    data-cell-id=\"E1\"\n                data-col-index=\"4\"\n                data-row-index=\"0\"\n                style=\" width:20%;                padding:10px;\n                \"\n                >\n                                \u00a0JumpCloud Windows App                <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A2\"\n                data-col-index=\"0\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Mac                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"B2\"\n                data-col-index=\"1\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"C2\"\n                data-col-index=\"2\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"D2\"\n                data-col-index=\"3\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"E2\"\n                data-col-index=\"4\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u274c                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A3\"\n                data-col-index=\"0\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Windows                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"B3\"\n                data-col-index=\"1\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"C3\"\n                data-col-index=\"2\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"D3\"\n                data-col-index=\"3\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u274c                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"E3\"\n                data-col-index=\"4\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A4\"\n                data-col-index=\"0\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Linux                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"B4\"\n                data-col-index=\"1\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"C4\"\n                data-col-index=\"2\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2705                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"D4\"\n                data-col-index=\"3\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u274c                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"E4\"\n                data-col-index=\"4\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u274c                <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><\/div>\n\n\n\n<ul>\n<li><strong>Mac Password Changes<\/strong>:&nbsp;We recommend that you use the JumpCloud Menu Bar App. If this app isn\u2019t enabled, you can make the change in the User Portal.<\/li>\n\n\n\n<li><strong>Windows Password Changes<\/strong>:\u00a0We recommend you use the JumpCloud Windows App. If this app isn\u2019t enabled, you can use\u00a0<strong>Ctrl+Atl+Del\u00a0<\/strong>and choose\u00a0<strong>Change Password<\/strong>.<\/li>\n\n\n\n<li>Note that when you change your password, any active sessions (User Portal, SSO applications, etc.) will be terminated.<\/li>\n<\/ul>\n\n\n\n<p>You can change your password from any of these locations:<\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/jumpcloud.com\/support\/change-your-user-portal-password#changing-your-password-from-the-user-portal-login\">When logging in to the User Portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/jumpcloud.com\/support\/change-your-user-portal-password#changing-your-password-in-the-user-portal\u2019s-security-settings\">From inside the User Portal in Security Settings<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/jumpcloud.com\/support\/manage-macos-passwords#menu-bar\" target=\"_blank\" rel=\"noreferrer noopener\">In the JumpCloud Menu Bar App<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/users-change-your-password-in-the-windows-app\" target=\"_blank\" rel=\"noreferrer noopener\">In the Windows App<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Changing Your Password from the User Portal Login<\/h2>\n\n\n\n<p>This password change happens before you log in to the User Portal and requires you to access your email to complete the password change.<\/p>\n\n\n\n<p><strong>To change your password from the User Portal Login screen<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Go to the JumpCloud User Portal:&nbsp;<a target=\"_blank\" href=\"https:\/\/console.jumpcloud.com\/\" rel=\"noreferrer noopener\">https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n<li>If you are on the Administrator Portal login page, click the&nbsp;<strong>User Portal Login<\/strong>&nbsp;link.<\/li>\n\n\n\n<li>Click the&nbsp;<strong>Reset User Password&nbsp;<\/strong>link.<\/li>\n\n\n\n<li>Enter the email address for your user account in the&nbsp;<strong>Email<\/strong>&nbsp;field, then click&nbsp;<strong>Send Reset Request.<\/strong><\/li>\n\n\n\n<li>Click the secure link that has been sent to the email address you entered.<\/li>\n\n\n\n<li>Enter your new password in both password fields and click&nbsp;<strong>Reset Password<\/strong>.<\/li>\n\n\n\n<li>If your admin has configured&nbsp;<a target=\"_blank\" href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/JumpCloud-MFA-Factor-Guide-for-Users\" rel=\"noreferrer noopener\">Multi-Factor Authentication (MFA)<\/a>, you will need to authenticate your account. If you only have one form of MFA enabled for your account, you will proceed through the authentication process. If you have multiple, select the one to use from the list and complete the steps shown.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>Once you complete the authentication, your password will be reset and you\u2019ll be able to log in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Changing Your Password in the User Portal&#8217;s Security Settings<\/h2>\n\n\n\n<p>This password change happens after you log in to the User Portal with your current JumpCloud credentials. You will use the new password you set the next time you log in to your device and the User Portal.<\/p>\n\n\n\n<p><strong>To change your password in the User Portal&#8217;s Security Settings<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the JumpCloud User Portal:&nbsp;<a target=\"_blank\" href=\"https:\/\/console.jumpcloud.com\/\" rel=\"noreferrer noopener\">https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Security<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Reset Password<\/strong>.<\/li>\n\n\n\n<li>If you&#8217;re a Mac user, follow the instructions on the screen&nbsp;to update your password in the&nbsp;<strong>JumpCloud Menu Bar App<\/strong>.<\/li>\n\n\n\n<li>If you&#8217;re a Windows user, follow the instructions on the&nbsp;screen&nbsp;to update your password in the&nbsp;<strong>JumpCloud Windows App<\/strong>.<\/li>\n\n\n\n<li>If you\u2019re a Linux user, follow the instructions in the&nbsp;<strong>Update Your Password<\/strong>&nbsp;screen.<\/li>\n\n\n\n<li>Enter your&nbsp;<strong>Current Password<\/strong>, followed by your&nbsp;<strong>New Password<\/strong>.<\/li>\n\n\n\n<li>Enter the new password again to confirm it.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Update Password<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>Here&#8217;s a guided simulation: <a href=\"https:\/\/university.jumpcloud.com\/courses\/user-portal-password-reset\" target=\"_blank\" rel=\"noreferrer noopener\">User Portal Password Reset<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your user account password controls access to your JumpCloud account and all resources associated with the account, like devices and [&hellip;]<\/p>\n","protected":false},"author":207,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2955,3004,2850],"support_tag":[],"coauthors":[2843],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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