{"id":82966,"date":"2023-06-05T13:09:51","date_gmt":"2023-06-05T17:09:51","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=82966"},"modified":"2024-05-29T13:01:00","modified_gmt":"2024-05-29T17:01:00","slug":"use-the-case-portal","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/use-the-case-portal","title":{"rendered":"Use the Case Portal"},"content":{"rendered":"\n

JumpCloud’s Case Portal is a part of the enhanced Support menu that allows IT Admins to easily view and track submitted ideas and support cases. It centralizes all of your organization’s cases and submitted ideas into a filterable list with clickable case numbers to view each item’s details. <\/p>\n\n\n\n

Accessing the Case Portal<\/h2>\n\n\n\n
    \n
  1. Log in to your JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n
  2. Navigate to your account initials > Support > Case Portal > View Case Portal<\/strong>.<\/li>\n\n\n\n
  3. A list of all cases and ideas for your organization will appear. <\/li>\n<\/ol>\n\n\n\n

    <\/p><\/div>

    Tip:<\/strong> \n

    The newest cases will always be at the top.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

    Using the Case Portal<\/h2>\n\n\n\n

    To view cases<\/h3>\n\n\n\n
      \n
    1. Cases and Ideas are listed in the following sortable columns:\n
        \n
      • Case Number<\/li>\n\n\n\n
      • Subject<\/li>\n\n\n\n
      • Type<\/li>\n\n\n\n
      • Reporter Name<\/li>\n\n\n\n
      • Status<\/li>\n\n\n\n
      • Date Created<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
          \n
        1. Click the carrot (\u22c0)<\/strong> next to the column\u2019s name to sort them in ascending or descending order.<\/li>\n<\/ol>\n\n\n\n

          To filter cases<\/h3>\n\n\n\n

          <\/p><\/div>

          Tip:<\/strong> \n

          One or more filters can be used for queries.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

            \n
          1. Click Filter <\/strong>to expand the menu.\n
              \n
            1. To filter cases or ideas submitted by yourself, select Reported by me<\/strong>.<\/li>\n\n\n\n
            2. To filter by Type, select Idea<\/strong> or Support<\/strong>.<\/li>\n\n\n\n
            3. To filter by Status, select one or more of the following checkboxes:\n
                \n
              • New <\/strong>– The case hasn’t been reviewed by JumpCloud.<\/li>\n\n\n\n
              • Reviewing <\/strong>– Applies to Idea type only. Product Managers are actively reviewing and considering this idea. <\/li>\n\n\n\n
              • In Progress<\/strong> – Applies to Support type only. A JumpCloud support engineer is actively working on this support case with the reporter via email communication.<\/li>\n\n\n\n
              • Closed<\/strong> – JumpCloud has resolved the Idea and Support case.<\/li>\n\n\n\n
              • Future Consideration<\/strong> – Applies to Idea type only. Product Managers have reviewed this idea and determined there is potential. Although it won’t be implemented in a near term roadmap, it may be considered in the future. <\/li>\n\n\n\n
              • Not Being Considered<\/strong> – Applies to Idea type only. Product Managers have reviewed the idea and determined it\u2019s not viable.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n
                  \n
                1. The number of filters used in the query will appear next to the Filter <\/strong>button; click Filter <\/strong>to see the results.<\/li>\n\n\n\n
                2. Click Clear All<\/strong> to reset the filter to default.<\/li>\n\n\n\n
                3. Click Filter <\/strong>to collapse the menu.<\/li>\n<\/ol>\n\n\n\n

                  To search cases<\/h3>\n\n\n\n
                    \n
                  1. Click in the Search<\/strong> field in the top left of the portal.<\/li>\n\n\n\n
                  2. Searches are available for:\n
                      \n
                    • Case Number<\/li>\n\n\n\n
                    • Subject<\/li>\n\n\n\n
                    • Description<\/li>\n\n\n\n
                    • Reporter Name<\/li>\n\n\n\n
                    • Reporter Email<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
                        \n
                      1. Click \u2018x<\/strong>\u2019 to clear your search results.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

                        JumpCloud’s Case Portal is a part of the enhanced Support menu that allows IT Admins to easily view and track […]<\/p>\n","protected":false},"author":200,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2848,2937],"support_tag":[],"coauthors":[2841],"acf":[],"yoast_head":"\nUse the Case Portal - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to easily view and track submitted ideas and support cases.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/use-the-case-portal\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use the Case Portal\" \/>\n<meta property=\"og:description\" content=\"Learn how to easily view and track submitted ideas and support cases.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/use-the-case-portal\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-29T17:01:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"natecopt\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/use-the-case-portal\",\"url\":\"https:\/\/jumpcloud.com\/support\/use-the-case-portal\",\"name\":\"Use the Case Portal - 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