{"id":80441,"date":"2023-06-05T13:12:04","date_gmt":"2023-06-05T17:12:04","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=80441"},"modified":"2024-12-10T09:05:16","modified_gmt":"2024-12-10T14:05:16","slug":"set-up-apple-mdm","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/set-up-apple-mdm","title":{"rendered":"Set up Apple MDM"},"content":{"rendered":"\n<p>Using these steps, you will configure JumpCloud as a Mobile Device Management (MDM) server.<\/p>\n\n\n\n<p><strong>Summary<\/strong>: You will download a Certificate Signing Request (CSR) from the JumpCloud Admin Portal; this unique CSR contains your organization\u2019s MDM configuration within JumpCloud. Next, you will log in to the Apple Push Certificate Portal and upload the CSR file. Apple validates JumpCloud&#8217;s information and issues a push certificate with the public key included in the CSR. After you download the push certificate, upload it to JumpCloud to create a secure connection.<\/p>\n\n\n\n<p><strong>Prerequisites<\/strong>:<\/p>\n\n\n\n<ul>\n<li>An Apple ID is required to set up the Apple Push Notification service (APNs).<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card warning\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Warning:<\/strong> \n<p>Remember the Apple ID used to sign into the Apple Push Certificates Portal when the time comes to renew your MDM certificate.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ul>\n<li>Confirm that each user\u2019s local account username matches either their JumpCloud username or the value in the&nbsp;<strong>Local User Account<\/strong>&nbsp;field in JumpCloud.\n<ul>\n<li>JumpCloud can only take over existing usernames if they match between OS and JumpCloud. Mismatches will cause JumpCloud to provision new user accounts with the JumpCloud username and create confusion. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/take-over-an-existing-user-account-with-jumpcloud\" target=\"_blank\" rel=\"noreferrer noopener\">Take Over an Existing User Account with JumpCloud<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Configuring MDM<\/h2>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\/admin\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>MDM<\/strong>.<\/li>\n\n\n\n<li>Under Configure Apple MDM, click&nbsp;<strong>Configure MDM<\/strong>.<\/li>\n\n\n\n<li>Under Download Your CSR, click&nbsp;<strong>Download CSR<\/strong>&nbsp;and save the file.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/download-csr-1024x481.png\" alt=\"\" class=\"wp-image-80482\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/download-csr-1024x481.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/download-csr-300x141.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/download-csr-768x361.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/download-csr.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"5\">\n<li>Under Sign in to Apple Push Certificate Portal, click&nbsp;<strong>Go to Apple&nbsp;<\/strong>or log in to the&nbsp;Apple Push Certificates Portal directly:&nbsp;<a target=\"_blank\" href=\"https:\/\/identity.apple.com\/pushcert\" rel=\"noreferrer noopener\">https:\/\/identity.apple.com\/pushcert<\/a>.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Create a&nbsp;Certificate<\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"602\" height=\"422\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/apple-push-certs-portal.png\" alt=\"\" class=\"wp-image-80480\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/apple-push-certs-portal.png 602w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/apple-push-certs-portal-300x210.png 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/figure>\n\n\n\n<ol start=\"7\">\n<li>If prompted, review Apple\u2019s Terms of Use and click&nbsp;<strong>Accept<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Upload your JumpCloud CSR file. To do so:\n<ol start=\"1\">\n<li>Click&nbsp;<strong>Choose File<\/strong>&nbsp;and select the JumpCloud CSR file.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Open<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Upload<\/strong>. See below.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"663\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/upload-jc-csr-file-1024x663.png\" alt=\"\" class=\"wp-image-80484\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/upload-jc-csr-file-1024x663.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/upload-jc-csr-file-300x194.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/upload-jc-csr-file-768x497.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/upload-jc-csr-file.png 1069w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"9\">\n<li>Enter your company Apple ID. This is the same account that you used to log in to the Apple Push Certificates Portal.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Your company Apple ID must be a valid email address.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"10\">\n<li>Click&nbsp;<strong>Download&nbsp;<\/strong>to download the new certificate (for example,&nbsp;MDM_JumpCloud_certificate.pem).<\/li>\n\n\n\n<li>In the JumpCloud Admin Portal, under&nbsp;<strong>Upload MDM Push Certificate<\/strong>&nbsp;on the&nbsp;<strong>Set Up Apple MDM Certificate<\/strong>&nbsp;page, click&nbsp;<strong>Browse&nbsp;<\/strong>to find the Apple Push Certificate or drag and drop the file.<\/li>\n\n\n\n<li>Click<strong>&nbsp;complete setup<\/strong>. A message on the MDM home tab indicates that MDM is configured.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>Here&#8217;s a guided simulation: <a href=\"https:\/\/university.jumpcloud.com\/courses\/configuring-jumpcloud-mdm\" target=\"_blank\" rel=\"noreferrer noopener\">Configuring JumpCloud MDM for Apple<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><a><\/a>Renewing Your MDM Certificate<\/h2>\n\n\n\n<p>You need to renew your MDM certificate yearly to continue to securely monitor your organization\u2019s devices. When your MDM certificate is expiring, you will see a yellow icon that reads \u201cExpiration Warning\u201d. If the certificate has expired, the icon will be red and read \u201cCertificate Expired.\u201d<\/p>\n\n\n\n<ol>\n<li>Log in to the JumpCloud Admin Portal:&nbsp;<a target=\"_blank\" href=\"https:\/\/console.jumpcloud.com\/login\/admin\" rel=\"noreferrer noopener\">https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>MDM<\/strong>.<\/li>\n\n\n\n<li>On the MDM home page, click&nbsp;<strong>renew&nbsp;<\/strong>under<strong>&nbsp;APNs Configuration for MDM<\/strong>.<\/li>\n\n\n\n<li>In the&nbsp;<strong>Renew MDM Configuration<\/strong>&nbsp;page, click&nbsp;<strong>Download CSR&nbsp;<\/strong>under&nbsp;<strong>Download Your CSR<\/strong>, and then save the file.<\/li>\n\n\n\n<li>Under&nbsp;<strong>Sign in to Apple Push Certificates Portal<\/strong>, click&nbsp;<strong>Go To Apple<\/strong>&nbsp;or log in to the Apple Push Certificates Portal:&nbsp;<a href=\"https:\/\/identity.apple.com\/pushcert\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/identity.apple.com\/pushcert<\/a>.&nbsp;<\/li>\n\n\n\n<li>In the Apple Push Certificates Portal, select your certificate and click&nbsp;<strong>Renew<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>To ensure that you are renewing the correct serial number, click the \u201ci\u201d icon to view the serial number you are renewing and compare it to your org\u2019s serial number in your JumpCloud Admin Portal.&nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"7\">\n<li>Click&nbsp;<strong>Choose File<\/strong>, select your CSR file (for example,&nbsp;download-mdm.csr), then click&nbsp;<strong>Open<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Upload&nbsp;<\/strong>to renew the push certificate.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"604\" height=\"426\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/renew-push-cert.png\" alt=\"\" class=\"wp-image-80483\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/renew-push-cert.png 604w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/renew-push-cert-300x212.png 300w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/><\/figure>\n\n\n\n<ol start=\"9\">\n<li>On the Apple Confirmation page, click&nbsp;<strong>Download&nbsp;<\/strong>and save the new certificate (for example,&nbsp;MDM_JumpCloud_certificate.pem), and then click&nbsp;<strong>Save<\/strong>.<\/li>\n\n\n\n<li>Enter your Apple ID.&nbsp;<br>&nbsp;<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>This is the only place in the process where you can modify or add your company Apple ID.&nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"11\">\n<li>In the JumpCloud Admin Portal, click&nbsp;<strong>Browse&nbsp;<\/strong>under&nbsp;<strong>Upload MDM Push Certificate<\/strong>&nbsp;to locate the Apple Push Certificate and click&nbsp;<strong>Open<\/strong>. You can also drag and drop the file.<\/li>\n\n\n\n<li>Click&nbsp;<strong>complete renewal<\/strong>. A message on the MDM home tab indicates that your MDM configuration was renewed.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><a><\/a>Removing Your MDM Configuration<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card warning\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Warning:<\/strong> \n<p>Deleting your MDM configuration permanently removes all associated certificates and configuration files. Remove your MDM configuration only if you no longer want to use MDM to manage your devices.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol>\n<li>Log in to the JumpCloud Admin Portal:&nbsp;<a target=\"_blank\" href=\"https:\/\/console.jumpcloud.com\/login\/admin\" rel=\"noreferrer noopener\">https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>MDM<\/strong>.<\/li>\n\n\n\n<li>On the MDM Home page, click&nbsp;<strong>Delete&nbsp;<\/strong>under&nbsp;<strong>APNs Configuration for MDM<\/strong>.<\/li>\n\n\n\n<li>Enter the number of devices that you want to unenroll from MDM. You must enter the total for all the devices that are enrolled in MDM.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"470\" height=\"882\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/delete-mdm-config-modal.png\" alt=\"\" class=\"wp-image-80481\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/delete-mdm-config-modal.png 470w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/delete-mdm-config-modal-160x300.png 160w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/><\/figure>\n\n\n\n<ol start=\"5\">\n<li>Click&nbsp;<strong>Delete MDM Configuration<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card warning\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Warning:<\/strong> \n<p>Occasionally, some devices running older versions of macOS will fail to erase. If the device cannot be erased, it will be locked.<\/p>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Using these steps, you will configure JumpCloud as a Mobile Device Management (MDM) server. Summary: You will download a Certificate [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2925,2852],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Set up Apple MDM - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to configure JumpCloud as a Mobile Device Management server.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/set-up-apple-mdm\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Set up Apple MDM\" \/>\n<meta property=\"og:description\" content=\"Learn how to configure JumpCloud as a Mobile Device Management server.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/set-up-apple-mdm\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-10T14:05:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/download-csr-1024x481.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/set-up-apple-mdm\",\"url\":\"https:\/\/jumpcloud.com\/support\/set-up-apple-mdm\",\"name\":\"Set up Apple MDM - 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