{"id":79450,"date":"2023-06-05T13:09:53","date_gmt":"2023-06-05T17:09:53","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=79450"},"modified":"2025-03-11T12:07:05","modified_gmt":"2025-03-11T16:07:05","slug":"add-the-jumpcloud-agent-to-an-allow-list","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list","title":{"rendered":"Add the JumpCloud Agent to an Allow List"},"content":{"rendered":"\n

Next-generation antivirus products aren’t just relying on signature and heuristic-based detection anymore; they are using some focused artificial intelligence to identify unusual behaviors.

Because the JumpCloud Agent executes background tasks that could be flagged as unusual, this could be flagged by your antivirus vendor; however, this is how the Agent works by design, and is not malicious. Antivirus software may flag the JumpCloud Agent at any time, even if it hasn\u2019t happened previously. 

It’s recommended to add the JumpCloud installation folder as well as the JumpCloud Agent application for Mac, Windows, and Linux systems to an allow list. If the JumpCloud Agent or scripts run by the Agent are flagged as suspicious after you have added the JumpCloud Agent to your allow list, we recommend contacting your antivirus vendor.<\/p>\n\n\n\n

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Note:<\/strong> \n

If you are using JumpCloud Remote Assist, see Understanding the Remote Assist Agent<\/a> for endpoint security exclusions.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

Finding the Allowlist Folder and Application<\/h2>\n\n\n\n

Windows<\/h3>\n\n\n\n

Add the following folders and their subfolders: <\/p>\n\n\n\n