{"id":79450,"date":"2023-06-05T13:09:53","date_gmt":"2023-06-05T17:09:53","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=79450"},"modified":"2024-06-28T16:15:38","modified_gmt":"2024-06-28T20:15:38","slug":"add-the-jumpcloud-agent-to-an-allow-list","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list","title":{"rendered":"Add the JumpCloud Agent to an Allow List"},"content":{"rendered":"\n<p>Next-generation antivirus\u00a0products aren&#8217;t just relying on signature and heuristic-based detection anymore;\u00a0they are using some focused artificial intelligence to identify unusual behaviors.<br><br>Because the JumpCloud Agent executes background tasks that could be flagged as unusual, this could be flagged by your antivirus vendor; however, this is how the Agent works by design, and is not malicious.\u00a0Antivirus software may flag the JumpCloud Agent at any time, even if it hasn\u2019t happened previously.\u00a0<br><br>It&#8217;s recommended to add the JumpCloud installation folder as well as the JumpCloud Agent application\u00a0for Mac, Windows, and Linux systems to an allow list.\u00a0If the JumpCloud Agent or scripts run by the Agent are flagged as suspicious after you have added the JumpCloud Agent to your allow list, we recommend contacting your antivirus vendor.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p> If you are using JumpCloud Remote Assist, see&nbsp;<a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/Understanding-Remote-Assist-Agent\" target=\"_blank\" rel=\"noreferrer noopener\">Understanding the Remote Assist Agent<\/a>&nbsp;for endpoint security exclusions.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-finding-the-allowlist-folder-and-application\">Finding the Allowlist Folder and Application<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-windows\"><strong>Windows<\/strong>:<\/h3>\n\n\n\n<ul>\n<li>C:\\Program Files\\JumpCloud\n<ul>\n<li>jumpcloud-agent.exe and jumpcloud-agent-updater.exe in the above directory<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>C:\\Program Files\\JumpCloud\\jumpcloud-user-agent\n<ul>\n<li>jumpcloud-user-agent.exe in the above directory<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mac\"><strong>Mac<\/strong>:<\/h3>\n\n\n\n<ul>\n<li>\/opt\/jc<\/li>\n\n\n\n<li>\/opt\/jc_user_ro<\/li>\n\n\n\n<li>\/Library\/LaunchDaemons\n<ul>\n<li>com.jumpcloud.darwin-agent\u200b.plist in the above directory<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\/Library\/LaunchAgents\n<ul>\n<li>com.jumpcloud.user-agent.plist in the above directory<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-linux\"><strong>Linux<\/strong>:<\/h3>\n\n\n\n<ul>\n<li>\/opt\/jc<\/li>\n\n\n\n<li>\/opt\/jc_user_ro<\/li>\n\n\n\n<li>\/etc\/pam.d\/jcprotect<\/li>\n\n\n\n<li>\/etc\/pam.d\/jcprotect-prompt<\/li>\n\n\n\n<li>(64-bit only) \/lib\/x86_64-linux-gnu\/security\/pam_jc_push_mfa.so<\/li>\n\n\n\n<li>(64-bit only) \/lib\/x86_64-linux-gnu\/security\/pam_jc_session_check.so<\/li>\n\n\n\n<li>(64-bit only) \/lib\/x86_64-linux-gnu\/security\/jc_localgrpc.so<\/li>\n\n\n\n<li>(32-bit only) \/lib\/i386-linux-gnu\/security\/pam_jc_push_mfa.so<\/li>\n\n\n\n<li>(32-bit only) \/lib\/i386-linux-gnu\/security\/pam_jc_session_check.so<\/li>\n\n\n\n<li>(32-bit only) \/lib\/i386-linux-gnu\/security\/jc_localgrpc.so<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-understanding-jumpcloud-s-allowlisted-login-items\">Understanding JumpCloud\u2019s Allowlisted Login Items<\/h2>\n\n\n\n<p>With macOS 13 Ventura, end users have the ability to switch off persistent software, such as the JumpCloud Agent. Ventura also introduces the concept of\u00a0allow listed\u00a0Login Items, which is a list of third-party apps that users are allowed to log in to with Mobile Device Management (MDM).\u00a0<\/p>\n\n\n\n<p>JumpCloud uses an allow list so that these Login Items can use JumpCloud\u2019s MDM:<\/p>\n\n\n\n<ul>\n<li>Apple\u2019s code-signing identity for apps signed by our team ID. For example, N985MXSH86.<\/li>\n\n\n\n<li>JumpCloud Launch Daemons and Launch Agents that are labeled as com.jumpcloud. You can see what is running on your device by reviewing the <strong>\/Library\/LaunchDaemons<\/strong> directory and the<strong> \/Library\/LaunchAgents<\/strong> directory. For example:<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>com.jumpcloud.agent-updater.plist<br>com.jumpcloud.darwin-agent.plist<br>com.jumpcloud.macos-update-notifications.plist<br>com.jumpcloud.Nudge.plist<br>com.jumpcloud.jcagent-tray.plist<br>com.jumpcloud.user-agent.plist<\/p>\n<\/div><\/div>\n\n\n\n<p>If you are not using JumpCloud\u2019s MDM, but you are using another MDM vendor, you can use JumpCloud\u2019s Mac Managed Login Items Policy to add Login Items to an allow list for your macOS devices. For more detail and instructions, see\u00a0<a href=\"https:\/\/jumpcloud.com\/support\/manage-jumpcloud-login-items\" target=\"_blank\" rel=\"noreferrer noopener\">Create a Mac Managed Login Items Policy<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Next-generation antivirus\u00a0products aren&#8217;t just relying on signature and heuristic-based detection anymore;\u00a0they are using some focused artificial intelligence to identify unusual [&hellip;]<\/p>\n","protected":false},"author":200,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2929,2852],"support_tag":[],"coauthors":[2841],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Add the JumpCloud Agent to an Allow List - JumpCloud<\/title>\n<meta name=\"description\" content=\"Understand how to add the JumpCloud Agent to an allow list.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add the JumpCloud Agent to an Allow List\" \/>\n<meta property=\"og:description\" content=\"Understand how to add the JumpCloud Agent to an allow list.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-28T20:15:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"natecopt\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\",\"url\":\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\",\"name\":\"Add the JumpCloud Agent to an Allow List - 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