A security key is a device that often looks like a USB drive that\u2019s used with multi-factor authentication (MFA). MFA means that you use more than one method of authentication to gain access to a resource like your JumpCloud User Portal. When you log in to your User Portal, you have to provide your username, password, and your security key to gain access. A device authenticator is something unique to your device and is often a biometric device like Apple Touch ID or Windows Hello.
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Your IT admin may register security keys for you. In this case, you aren\u2019t required to do any additional setup. Alternatively, your admin may have you register a security key for your user account. Device authenticators are always enrolled from the User Portal.<\/p>\n\n\n\n
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Note:<\/strong> You need to have a security key with you to successfully register a security key with JumpCloud.<\/p><\/div><\/div><\/div>\n\n\n\n
To register a security key for your user account<\/strong>:<\/p>\n\n\n\n
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Note:<\/strong> You can also add security keys or device authenticators at any time from the Security area in the User Portal.<\/p><\/div><\/div><\/div>\n\n\n\n
To view, add, edit, and delete your security keys or device authenticators:<\/strong><\/p>\n\n\n\n
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Note:<\/strong> If you have multiple security keys or device authenticators, consider using the display label to help keep them identifiable. Use the pencil icon to edit the display label. However, if your admin registered a security key for you, you can\u2019t edit the display label.<\/p><\/div><\/div><\/div>\n\n\n\n
Security keys and device authenticators can be used for logging into the User Portal, SSO apps, and for changing your JumpCloud password.<\/p>\n\n\n\n
If you don\u2019t see a particular MFA option, get in touch with your admin.<\/p>\n\n\n\n
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If your security key fails, change the MFA factor to authenticate to your User Portal. If you continue to experience problems, contact your admin.<\/p>\n\n\n\n
Here’s a guided simulation: User Portal MFA Webauthn Login<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"