{"id":78718,"date":"2024-08-06T14:03:04","date_gmt":"2024-08-06T18:03:04","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=78718"},"modified":"2024-08-06T14:03:10","modified_gmt":"2024-08-06T18:03:10","slug":"manage-devices-in-mtp","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/manage-devices-in-mtp","title":{"rendered":"Manage Devices in the MTP"},"content":{"rendered":"\n

Managed Service Provider (MSP) Admins can see all of the devices they manage across all tenant orgs in the Multi-Tenant Portal (MTP), and quickly take action to resolve any issues. You can filter by Organization, Status, or Device OS to quickly see which devices need help and select from options like locking, restarting or shutting down devices. You can also start Remote Assist from here. <\/p>\n\n\n\n

Considerations:<\/strong>
You will only see devices from Organizations that you have access to in the MTP.<\/p>\n\n\n\n

Devices Tab<\/strong><\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

To get to the Devices tab:<\/strong><\/p>\n\n\n\n

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  1. Log in to your MTP<\/a>.<\/li>\n\n\n\n
  2. Click the Devices<\/strong> tab.<\/li>\n\n\n\n
  3. An aggregate list of all your devices will be displayed. You can search for a specific device or IP address in the Search<\/strong> bar at the top of the page. <\/li>\n\n\n\n
  4. You can also click the Filter<\/strong> dropdown menu for additional filtering options like by Organization<\/strong>, Status<\/strong> (Active<\/strong>, Inactive<\/strong>), or Device OS<\/strong> (Windows<\/strong>, Mac<\/strong>, Linux<\/strong>, iOS<\/strong>). <\/li>\n\n\n\n
  5. Once you\u2019ve selected which filter you want, click Apply<\/strong>. <\/li>\n\n\n\n
  6. You can also sort your devices by using the columns at the top of the page;\u00a0Status<\/strong>,\u00a0Device Name<\/strong>,\u00a0MFA<\/strong>,\u00a0OS Version<\/strong>,\u00a0IP Address<\/strong>,\u00a0Organization<\/strong> and Policy Success<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n

    Actions for Devices<\/strong><\/h2>\n\n\n\n

    <\/p><\/div>

    Note:<\/strong> Depending on the state of the device, certain actions might not be available. For example, already locked devices can\u2019t be locked again. <\/p><\/div><\/div><\/div>\n\n\n\n

    To apply actions to a device:<\/strong><\/p>\n\n\n\n

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    1. In your MTP, click the Devices<\/strong> tab. <\/li>\n\n\n\n
    2. An aggregate list of all your devices will be displayed. Use the filters to quickly find the devices that need to be addressed, then click Actions<\/strong> and select an option.\u00a0<\/li>\n\n\n\n
    3. Once your selection is made, you will be prompted to Confirm<\/strong> or Cancel<\/strong>. <\/li>\n<\/ol>\n\n\n\n

      The following actions are available to help resolve issues:<\/p>\n\n\n\n