{"id":78030,"date":"2023-06-05T13:11:17","date_gmt":"2023-06-05T17:11:17","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=78030"},"modified":"2024-07-11T15:16:26","modified_gmt":"2024-07-11T19:16:26","slug":"faq-billing-charges-and-invoices","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/faq-billing-charges-and-invoices","title":{"rendered":"FAQ: Billing, Charges, and Invoices"},"content":{"rendered":"\n

Take a look at the following Frequently Asked Questions to learn more about billing, charges, and invoices in JumpCloud\u00ae! For FAQs for Managed Service Providers, see FAQ: MSP<\/a>. <\/p>\n\n\n\n

How do I add a credit card for billing?<\/a>
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Any JumpCloud Admin with billing permissions can add credit card information in JumpCloud. For more information, see Understanding the Administrator With Billing Role<\/a> below and Admin Portal Roles<\/a>.<\/p>\n\n\n\n

<\/p><\/div>

Note:<\/strong> \n

We will automatically charge the card on file for future invoices.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

To add a credit card for billing<\/strong>:<\/p>\n\n\n\n

    \n
  1. Log in to the JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n
  2. Go to Account<\/strong>, then select the Payment Info<\/strong> tab.<\/li>\n\n\n\n
  3. For Customer Information, enter your name, email, address, city, postal code, country, and state.<\/li>\n\n\n\n
  4. Click Submit Payment Information<\/strong>. If you are updating payment information, click Update Payment Information<\/strong>.<\/li>\n\n\n\n
  5. Enter the credit card number, expiration date, and CVV number, and click submit<\/strong>.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n
    How am I billed?<\/a>
    \n

    Invoices are distributed between the 3rd and 8th of each month for the previous month’s usage. For example, a JumpCloud customer will receive an invoice for February usage between March 3 and March 8. Per JumpCloud\u2019s terms of service<\/a>, if a customer exceeds the quantity of agreed upon contracted users in a month, the customer will be billed an overage invoice for the number of users over the contracted number at the high-water mark, at the agreed upon per user price for the entire month. For example, if you are contracted at 14 users per month, but have 17 users on the JumpCloud platform at any point, you will receive a separate invoice for 3 users at your contracted price.<\/p>\n\n\n\n

    JumpCloud users can elect to be on automatic credit card payment. The credit card on file will be charged for invoices less than $4,000 and you will receive an invoice for amounts greater than $4,000, unless otherwise agreed to in writing by JumpCloud. All customers will receive either an invoice or a copy of the paid invoice, if paid by credit card.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

    What is the high-water mark?<\/a>
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    JumpCloud bills at the high-water mark for the month. For example, if the highest total number of users or devices on the JumpCloud platform in the month of February was 30 users, a customer will receive an invoice for 30 users for the entire month of February.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

    Where can I view my invoice(s)?<\/a>
    \n

    Users with the\u00a0Administrator with Billing<\/strong>\u00a0role can view the most recent 30 invoices in the Admin Portal under\u00a0Account<\/strong>\u00a0>\u00a0Invoices<\/strong>. Only invoices from July 2022 and later will be available for download. To obtain any invoices finalized prior to this date, please contact your JumpCloud Account Manager or email\u00a0billing@jumpcloud.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

    How do I pay via credit card?<\/a>
    \n

    JumpCloud provides a link in the invoice to click to pay via credit card.
    \"\"<\/p>\n<\/div><\/div><\/div>\n\n\n\n

    I see a message in the Admin Portal about an outstanding balance. How do I resolve this?<\/a>
    \n

    The following banner will appear at the top of the Admin Portal when there are one or more overdue invoices on your account:
    \"\"<\/p>\n\n\n\n