{"id":77142,"date":"2023-05-16T10:00:07","date_gmt":"2023-05-16T14:00:07","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=77142"},"modified":"2024-10-02T10:35:59","modified_gmt":"2024-10-02T14:35:59","slug":"start-or-stop-a-trial","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/start-or-stop-a-trial","title":{"rendered":"Start or Stop a Feature Trial"},"content":{"rendered":"\n<p>A feature trial starts when you complete the first step to use the feature. You can also end a trial by discontinuing use of the feature.\u00a0<\/p>\n\n\n\n<p>You can re-initiate a trial after 24 hours have passed since turning off use of the feature. If you initiate a new trial within 24 hours of removal, you will resume the previous trial period.<\/p>\n\n\n\n<p>See the table below to learn what actions trigger a trial experience and the steps required to end each trial experience.<\/p>\n\n\n\n<p>Timestamps for the following Event Types are visible in Directory Insights, where you can also see who initiated each event:<\/p>\n\n\n\n<ul>\n<li><strong>trial_start<\/strong>: Admin started trial<\/li>\n\n\n\n<li><strong>trial_stop<\/strong>: Admin stopped trial<\/li>\n\n\n\n<li><strong>trial_resume<\/strong>: Admin resumed trial less than 24 hours after an admin stopped a trial<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>Add the&nbsp;<strong>Resource Name<\/strong>&nbsp;column to the&nbsp;Directory Insights Activity Log&nbsp;table view see which features the trial events reference.&nbsp;See <a href=\"https:\/\/jumpcloud.com\/support\/view-the-directory-insights-data-activity-log\" target=\"_blank\" rel=\"noreferrer noopener\">View the Directory Insights Data<\/a><a href=\"https:\/\/jumpcloud.com\/support\/view-the-directory-insights-data-activity-log\" target=\"_blank\" rel=\"noreferrer noopener\"> Activity Log<\/a> for more information.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-88\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"3\"\n           data-rows=\"5\"\n           data-wpID=\"88\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                            <th class=\"wpdt-cell wpdt-align-center\"\n                                    data-cell-id=\"A1\"\n                data-col-index=\"0\"\n                data-row-index=\"0\"\n                style=\" width:33.333333333333%;                padding:10px;\n                \"\n                >\n                                Feature with Trial Experience                <\/th>\n                                            <th class=\"wpdt-cell wpdt-align-center\"\n                                    data-cell-id=\"B1\"\n                data-col-index=\"1\"\n                data-row-index=\"0\"\n                style=\" width:33.333333333333%;                padding:10px;\n                \"\n                >\n                                To Start Trial:                <\/th>\n                                            <th class=\"wpdt-cell wpdt-align-center\"\n                                    data-cell-id=\"C1\"\n                data-col-index=\"2\"\n                data-row-index=\"0\"\n                style=\" width:33.333333333333%;                padding:10px;\n                \"\n                >\n                                To Stop Trial:                <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A2\"\n                data-col-index=\"0\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Conditional Access Policies                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B2\"\n                data-col-index=\"1\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                <div data-type-content=\"wpdt-html-content\"><ol>\n<li>Configure a conditional policy.\n<ul>\n<li>See <a href=\"..\/support\/configure-a-conditional-access-policy\">Configure a Conditional Access Policy<\/a>&nbsp;for instructions and configuration settings.<\/li>\n<\/ul>\n<\/li>\n<li>Add a condition to the policy.<\/li>\n<li>Ensure that the Policy Status is <strong>ON<\/strong> for the policy with the condition.<\/li>\n<\/ol><\/div>                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"C2\"\n                data-col-index=\"2\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                <div data-type-content=\"wpdt-html-content\"><p>Remove all conditions from configured conditional access policies.<\/p>\n<p>See the steps for removing a conditional access policy in <a href=\"..\/support\/configure-a-conditional-access-policy\">Configure a Conditional Access Policy<\/a>.<\/p>\n<p>&nbsp;<\/p><\/div>                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A3\"\n                data-col-index=\"0\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Password Manager                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B3\"\n                data-col-index=\"1\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                <div data-type-content=\"wpdt-html-content\"><ol>\n<li>Enroll at least one user group in Password Manager.\n<ul>\n<li>See <a href=\"..\/support\/enroll-users-in-jumpcloud-password-manager-admins\">Enroll Users in JumpCloud Password Manager<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li>Click <strong>Send User Invites<\/strong>.<\/li>\n<\/ol><\/div>                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"C3\"\n                data-col-index=\"2\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                <div data-type-content=\"wpdt-html-content\"><ol>\n<li>Remove all user groups from Password Manager.<\/li>\n<li>Alternately, click <strong>Deactivate Password Manager<\/strong> in the top right of the Password Manager page.<\/li>\n<\/ol><\/div>                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A4\"\n                data-col-index=\"0\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Patch Management                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B4\"\n                data-col-index=\"1\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                <div data-type-content=\"wpdt-html-content\"><ol>\n<li>Configure an OS patch management or browser patch management policy. See <a href=\"..\/support\/get-started-patch-management\">Get Started: Patch Management<\/a>.<\/li>\n<li>Bind a device or device group to the policy.<\/li>\n<\/ol><\/div>                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"C4\"\n                data-col-index=\"2\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                <div data-type-content=\"wpdt-html-content\">\n<p>Unbind devices and device groups from the patch policy, or delete all OS and browser patch policies that have a device or device group assigned.<\/p>\n<p>See removal instructions in <a href=\"..\/support\/create-a-policy\">Create a Policy<\/a>.<\/p>\n<\/div>                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A5\"\n                data-col-index=\"0\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                SaaS Management                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"B5\"\n                data-col-index=\"1\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                <div data-type-content=\"wpdt-html-content\">\n<p>Enable SaaS Management in the Admin Portal. See <a href=\"..\/support\/get-started-saas-management\">Get Started: SaaS Management<\/a>.&nbsp;<\/p>\n<\/div>                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"C5\"\n                data-col-index=\"2\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Disable SaaS Management in the Admin Portal.                <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A feature trial starts when you complete the first step to use the feature. You can also end a trial [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2851,2931],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Start or Stop a Feature Trial - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to start or stop a trial for trying out JumpCloud features that are outside of your plan.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/start-or-stop-a-trial\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Start or Stop a Feature Trial\" \/>\n<meta property=\"og:description\" content=\"Learn how to start or stop a trial for trying out JumpCloud features that are outside of your plan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/start-or-stop-a-trial\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-02T14:35:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/start-or-stop-a-trial\",\"url\":\"https:\/\/jumpcloud.com\/support\/start-or-stop-a-trial\",\"name\":\"Start or Stop a Feature Trial - 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