Communicating updates to a company’s end-users can be challenging. Appropriate messaging, clarity, and concise information should be packaged in an accessible and digestible manner. To help with the implementation and integration of the JumpCloud platform within your organization, we’ve included some generic email templates you can use to draft corporate communications and packets welcoming your users to JumpCloud and introducing them to the overall project vision. <\/p>\n\n\n\n
The purpose of these emails is to inform your entire organization that the IT teams have recently partnered with JumpCloud to handle identity management and directory services. These emails include the roll out plan, timeline, and the covered resources that will be available in JumpCloud when the project is complete. Please customize these templates to better fit your and your company’s needs.<\/p>\n\n\n\n
Share this helpful guide to ease the transition for your users:<\/p>\n\n\n\n
Use this example email pitch for reference:<\/p>\n\n\n\n
“One of my jobs is to give you simple, secure access to the tools you need to get your work done. With {insert the difficulties that led to the need to adopt JumpCloud<\/em>}, it’s been hard to do this efficiently, and I know it’s been irritating for you as well. To make things easier on all of us, we’re going to begin rolling out an identity management service called JumpCloud. After we get fully rolled out, JumpCloud will give you access to {insert scope of rollout here, such as mobile device management, WiFi, and M365\/Google Workspace<\/em>} with one username and password.<\/p>\n\n\n\n You don’t need to do anything right now. I’ll send several emails over the coming weeks with additional information and next steps.”<\/p>\n<\/div><\/div><\/div>\n\n\n\n Copy the email template that best suits your needs and paste it into an email draft, replacing italics with information specific to your organization and use case. <\/p>\n\n\n\n Subject<\/strong>: Company Announcement: New Identity Management Platform – JumpCloud<\/p>\n\n\n Body<\/strong>:<\/p>\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n {Insert company name<\/em>}\u00a0has recently partnered with JumpCloud for our directory, identity, and IT management needs. We will begin integrating JumpCloud within our environment beginning on\u00a0{insert date<\/em>}.<\/p>\n\n\n What does JumpCloud do?<\/strong><\/p>\n\n\n JumpCloud helps companies increase security, without introducing complexities. Their platform enables the centralization of your passwords so that instead of managing several different passwords across your work resources, JumpCloud consolidates access to every resource using a single strong password.\u00a0 What\u2019s next?<\/strong><\/p>\n\n\n In the following weeks, we will segue into creating your JumpCloud account and integrating your various resources. I’ll be sending additional information to you when the time comes for your JumpCloud integration. If you have any questions in regards to JumpCloud and the upcoming integration, please let me know. <\/p>\n\n<\/div><\/div><\/div>\n\n\n\n Subject<\/strong>: Action Required – Using JumpCloud for {M365\/Google Workspace<\/em>} Access<\/p>\n\n\n\n Body<\/strong>:<\/p>\n\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n\n {This week<\/em>} we will be integrating your {M365 \/ Google Workspace<\/em>} access with JumpCloud. After completion, you will use your JumpCloud password to access {M365 \/ Google Workspace<\/em>} as you do with {insert resources already managed by JumpCloud, such as computer and WiFi access<\/em>}.<\/p>\n\n\n\n What I need from you:<\/strong><\/p>\n\n\n\n By {insert date<\/em>} you’ll receive an email titled \u201cJumpCloud – {M365 \/ Google Workspace} Sync<\/strong>\u201d. Please ensure that you’ve completed the following steps by {insert date<\/em>}.<\/p>\n\n\n\n {optional<\/em>} JumpCloud provides simulations on what’s expected during the activation and MFA enrollment process within the JumpCloud Protect App. You can see how enrollment and login works after configuration in the following simulations:<\/p>\n\n\n\n What\u2019s next?<\/strong><\/p>\n\n\n\n In the following weeks, we will segue into using your JumpCloud password for a variety of applications. I\u2019ll send additional information to you if and when you’ll be affected.<\/p>\n\n\n\n Thanks for your cooperation, and please let me know if you have any issues.<\/p>\n\n\n\n Subject<\/strong>: Action Required – JumpCloud Password for your Applications<\/p>\n\n\n\n Body<\/strong>:<\/p>\n\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n\n We are in the final stage of consolidating your passwords with JumpCloud. As a reminder, we\u2019re doing this to provide secure, simple access to the tools you need to do your work. You\u2019re already using your JumpCloud account and password for {insert resources already managed by JumpCloud, such as computer, WiFi access, Google Workspace, etc.<\/em>}. After this change, you\u2019ll use your JumpCloud account and password for the following applications as well:<\/p>\n\n\n\n What I need from you<\/strong>:<\/p>\n\n\n\n Thanks again for your help making this project successful! Let me know if you have any issues.<\/p>\n\n\n\n Subject<\/strong>: Action Required – Install JumpCloud Agent & Password for your Computer<\/p>\n\n\n\n Body<\/strong>:<\/p>\n\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n\n You might recall that we’re moving to JumpCloud for our identity management. We\u2019re making this change to provide secure, simple access to the tools you need to do your work. You’ve already set up your JumpCloud account. On {insert timeframe<\/em>}, you will all be allowed to install the JumpCloud Agent on your work device from the JumpCloud User Portal.<\/p>\n\n\n\n What this means for you<\/strong>:<\/p>\n\n\n\n What you’ll need to do<\/strong>:<\/p>\n\n\n\n Note<\/strong>: For macOS users, you’ll need to approve the JumpCloud Agent Full Disk privileges during the install. Please grant the agent this privilege in System Settings (<\/strong>formerly System Preferences<\/strong>). <\/p>\n\n\n\n For more information, JumpCloud provides an End-User Simulation on how to complete this process on their website: JumpCloud Simulations: End-User Install of JumpCloud Agent<\/a>.<\/p>\n\n\n\n As we continue rolling out JumpCloud to manage your tools and resources, you’ll use your JumpCloud account to manage access to them. I’ll send an email whenever there’s a change coming. <\/p>\n\n\n\n Thanks again for your help making this project successful! Please let me know if you have any issues.<\/p>\n<\/div><\/div><\/div>\n\n\n\n Subject: <\/strong>Action Required – JumpCloud Password for your Computer<\/p>\n\n\n\n Body<\/strong>:<\/p>\n\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n\n You might recall that we\u2019re moving to JumpCloud for our identity management. We\u2019re making this change to provide secure, simple access to the tools you need to do your work. In support of this change, we need to install some software on your work computers starting on {insert timeframe<\/em>}.<\/p>\n\n\n\n What this means for you:<\/strong><\/p>\n\n\n\n What you\u2019ll need to do:<\/strong><\/p>\n\n\n\n Reminder<\/strong>: Your JumpCloud username will be the same as the username you currently use to log in to your computer today.<\/p>\n\n\n\n {If macOS devices are in the environment<\/em>} IMPORTANT<\/strong>: Mac users must log out and log back in to complete the onboarding process. At the login screen, you’ll be presented with two fields for passwords.<\/p>\n\n\n\n Thank you for all of your help making this project successful! Let me know if you have any issues.<\/p>\n\n\n\n Subject: <\/strong>Heads Up – JumpCloud Password for your Computer<\/p>\n\n\n\n Body<\/strong>:<\/p>\n\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n\n You might recall that we\u2019re moving to JumpCloud for our identity management. We\u2019re making this change to provide secure, simple access to the tools you need to do your work. By now, you’ve already set up your JumpCloud account. By {insert timeframe<\/em>}, I\u2019ll come install some software on your computer.<\/p>\n\n\n\n What this means for you:<\/strong><\/p>\n\n\n\n As we continue rolling out the implementation, you\u2019ll eventually use your JumpCloud account to manage access to your other tools and resources. I\u2019ll send an email update when additional changes are coming.<\/p>\n\n\n\n Thanks again for your help making this project successful! Let me know if you have any issues.<\/p>\n<\/div><\/div><\/div>\n\n\n\n Subject: <\/strong>Action Required – JumpCloud password for your WiFi<\/p>\n\n\n\n Body<\/strong>:<\/p>\n\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n\n On {insert date<\/em>}, you\u2019ll get a message on your computer to log in to our {WiFi or VPN<\/em>} network {insert WiFi SSID network name<\/em>}.<\/p>\n\n\n\n Why is this happening?<\/strong><\/p>\n\n\n\n We\u2019re moving to an identity management solution called JumpCloud to provide simple, secure access to all the resources you need to get your work done. We\u2019ve already rolled it out to {insert completed rollout steps<\/em>}. Securing our Wifi network is the next step.<\/p>\n\n\n\n After you enter your username and password, you should be good to go. <\/p>\n\n\n\n Thanks again for your help making this project successful! Let me know if you have any issues.<\/p>\n<\/div><\/div><\/div>\n\n\n\n Subject<\/strong>: Action Required – JumpCloud Password for your {LDAP Application Name(s)<\/em>} Account<\/p>\n\n\n\n Body<\/strong>:<\/p>\n\n\n\n Hello Everyone<\/strong>,<\/p>\n\n\n\n On {insert date here<\/em>}, we will integrate our {LDAP Application Name(s)<\/em>} with JumpCloud, meaning that these resources will use your JumpCloud username and password.<\/p>\n\n\n\n What you need to do<\/strong>: <\/p>\n\n\n\n Why is this happening?<\/strong><\/p>\n\n\n\n We’re moving to an identity management solution called JumpCloud to provide simple, secure access to all the things you need to get your work done. We’ve already rolled out to {insert completed rollout steps<\/em>}. Securing our network is the next step. <\/p>\n\n\n\n We’re estimating to have this transition completed by {insert date and time}. We’ll send an email notification when we reach completion. <\/p>\n\n\n\n Thanks again for your help making this project successful! Please let me know if you have any issues.<\/p>\n<\/div><\/div><\/div>\n\n\n\nEmail Templates<\/h2>\n\n\n\n
JumpCloud also helps manage and secure the following internal resources and authentication:\u00a0
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What you need to do:<\/strong><\/h4>\n\n\n\n
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