Granting Permissions for Users Not Manually Enrolled in MDM<\/h2>\n\n\n\n

If your macOS device meets the following conditions, the user must manually grant the Accessibility<\/strong> and Screen & System Audio Recording<\/strong> permissions:<\/p>\n\n\n\n

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• macOS device is running Big Sur or Monterey, but not enrolled in JumpCloud MDM.<\/li>\n\n\n\n
• macOS device is enrolled in a non-JumpCloud MDM, but not using the PPPC policy attached to this article. <\/li>\n<\/ul>\n\n\n\n

  <\/p><\/div>

  Note:<\/strong> \n

  \n
  • A user must have admin privileges to grant Accessibility<\/strong> permissions. <\/li>\n\n\n\n
  • If a user\u2019s device is running Big Sur or later, admin privileges are also required to grant Screen & System Audio Recording<\/strong> permissions.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n

    To grant permissions for a device not manually enrolled in MDM:<\/p>\n\n\n\n

    \n
    1. Click the Apple<\/strong> menu at the top of the screen.<\/li>\n\n\n\n
    2. Go to System Settings<\/strong> > Privacy<\/strong> &<\/strong> Security<\/strong><\/strong> > Accessibility<\/strong>.<\/li>\n\n\n\n
    3. Toggle the JumpCloud Remote Assist<\/strong> app to enable accessibility permissions.<\/li>\n<\/ol>\n\n\n\n

       <\/p><\/div>

       Important:<\/strong> \n

       If JumpCloud Remote Assist<\/strong> doesn\u2019t show up in the list of available apps, click the +<\/strong> icon and select it from the Applications<\/strong> folder.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

       \n
       1. Go to System Settings<\/strong> > Privacy<\/strong> &<\/strong> Security<\/strong><\/strong> > Screen & System Audio Recording<\/strong>.<\/li>\n\n\n\n
       2. Toggle the JumpCloud Remote Assist<\/strong> app to enable screen recording permissions.
          <\/li>\n<\/ol>\n\n\n\n
          \n
          1. To enable permissions for the Remote File Manager feature, go to System Settings<\/strong> > Privacy & Security<\/strong> > Full Disk Access<\/strong>. <\/li>\n\n\n\n
          2. Click the +<\/strong> icon and add JumpCloud Remote Assist <\/strong>from the Application directory.<\/li>\n\n\n\n
          3. Toggle the JumpCloud Remote Assist<\/strong> app to enable full disk access.<\/li>\n<\/ol>\n\n\n\n

             Granting Permissions Using JumpCloud Remote Assist System Access<\/h2>\n\n\n\n

             If the required permissions discussed above haven\u2019t been granted by a user on the macOS device, the JumpCloud<\/strong> Remote Assist System Access <\/strong>prompt will be displayed every time a user logs in to the system.
             <\/p>\n\n\n\n

             Users enrolled in JumpCloud MDM can click the Change Setting<\/strong> button to directly update the settings. <\/p>\n\n\n\n

             Clicking Change Setting<\/strong> redirects you to System Settings<\/strong> > Privacy & Security<\/strong>. Toggle the JumpCloud Remote Assist app in the list to enable the permission needed to support Remote Assist.<\/p>\n\n\n\n

             <\/p><\/div>

             Note:<\/strong> \n

             For non-JumpCloud MDM users and users not manually enrolled in MDM, you must have admin privileges to be able to change the settings.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

             Once you have granted all the required permissions, click Close<\/strong>. The prompt stops appearing in the next login. However, if any of the required permissions are missing, the prompt will be displayed in the next login.<\/p>\n\n\n\n

             If you haven\u2019t granted all the permissions and don’t want to keep seeing the prompt every time you log in, select the Do not show me this message again<\/strong> checkbox and then click Close<\/strong>. The next time you login, the prompt doesn\u2019t appear but you receive the following notification. 
             <\/p>\n\n\n\n

             You can click the notification to view the JumpCloud Remote Assist System Access <\/strong>prompt and update the settings as required.<\/p>\n\n\n\n

             Granting Additional Permissions for macOS 15 and Later<\/h2>\n\n\n\n

             Monthly Screen and System Audio Recording Permissions <\/h3>\n\n\n\n

             macOS 15 onwards, Apple now requires users to review existing screen and system audio recording permissions for JumpCloud Remote Assist every month, and allows them to revoke said permissions if needed. <\/p>\n\n\n\n

             Once the system updates to macOS 15 or later, if you have already granted the required permissions for Remote Assist, you will be prompted to grant screen and system audio recording permissions again. 
             <\/p>\n\n\n\n

             Click Allow for One Month<\/strong> to allow screen and audio recording permissions to the JumpCloud Remote Assist app for a month and ensure the app performs properly. <\/p>\n\n\n\n

             <\/p><\/div>

             Tip:<\/strong> \n

             The pop-up will reappear once the one month period ends.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

             You\u00a0 also have the option to select Open System Settings <\/strong>to go to System Settings > Privacy and Security <\/strong>and revoke permissions for the Jumpcloud Remote Assist app.<\/p>\n\n\n\n

             Permission to Find Devices on Local Network<\/h3>\n\n\n\n

             macOS 15 onwards, Apple requires additional permissions to discover and connect to devices on your local network. <\/p>\n\n\n\n

             Once the system is updated, you will be prompted to allow JumpCloud Remote Assist to connect to your local network. <\/p>\n\n\n\n

             When prompted, click Allow<\/strong> on the following pop-up window to ensure JumpCloud Remote Assist has the required permissions.
             <\/p>\n\n\n\n

             <\/p><\/div>

             Important:<\/strong> \n

             This pop-up appears only once after the system is updated. If you don\u2019t grant permission, JumpCloud Remote Assist will not be able to access or connect to devices on your local network.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

             To grant access later:<\/p>\n\n\n\n

             \n
             1. Go to System Settings<\/strong> > Privacy and Security. <\/strong><\/li>\n\n\n\n
             2. Select Local Network<\/strong> and use the toggle to enable JumpCloud Remote Assist.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

                MacOS devices require additional Privacy & Security settings to grant the JumpCloud Remote Assist software permissions to enable remote access […]<\/p>\n","protected":false},"author":201,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2925,2852,2930],"support_tag":[],"coauthors":[2835],"acf":[],"yoast_head":"\n