{"id":76982,"date":"2023-05-17T14:46:21","date_gmt":"2023-05-17T18:46:21","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=76982"},"modified":"2025-02-05T01:08:02","modified_gmt":"2025-02-05T06:08:02","slug":"grant-screen-recording-and-accessibility-permissions-for-remote-assist-agent-on-macos-devices","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/grant-screen-recording-and-accessibility-permissions-for-remote-assist-agent-on-macos-devices","title":{"rendered":"Grant Required Permissions for the Remote Assist Agent on macOS Devices"},"content":{"rendered":"\n<p>MacOS devices require additional <strong>Privacy &amp; Security<\/strong> settings to grant the JumpCloud Remote Assist software permissions to enable remote access and Remote File Manager (RFM) file-sharing capabilities.<\/p>\n\n\n\n<p>Depending on your OS version and MDM type, you may be required to enable permissions for Screen Recording, Accessibility, or both to effectively run Remote Assist to its full capabilities, as well as Full Disk Access for RFM.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-overview\"><strong>Overview<\/strong><\/h2>\n\n\n\n<p>To run JumpCloud Remote Assist on macOS devices, you need to grant the app permissions in <strong>System Settings<\/strong> &gt; <strong>Privacy &amp; Security<\/strong>. Depending on your OS version and MDM type, you need to enable permissions for Screen Recording, Accessibility, or both.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-considerations\"><strong>Considerations<\/strong><\/h3>\n\n\n\n<ul>\n<li>If your macOS devices are not enrolled in any MDM, users will need to grant the <strong>Accessibility<\/strong> and <strong>Screen Recording<\/strong> permissions manually.\n<ul>\n<li>For instructions, see <a href=\"https:\/\/jumpcloud.com\/support\/grant-screen-recording-and-accessibility-permissions-for-remote-assist-agent-on-macos-devices#granting-permissions-for-a-device-not-manually-enrolled-in-mdm\">Granting Permissions for a Device Not Enrolled in MDM<\/a>&nbsp;.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If your macOS device is enrolled with JumpCloud\u2019s MDM and running 11.x (Big Sur) or newer, the JumpCloud agent automatically grants <strong>Accessibility<\/strong> permissions for the Remote Assist agent as part of the PPPC policy push.\n<ul>\n<li>The user is still required to grant <strong>Screen Recording<\/strong> permissions, but doesn\u2019t need special Admin privileges to do so.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If your device is enrolled with JumpCloud MDM, the policy to support the Remote File Manager is applied automatically. <\/li>\n\n\n\n<li>For third party MDMs, you\u2019ll need to either manually grant the JumpCloud Remote Assist agent permissions, or download the custom preconfigured profile for use with your MDM to grant the appropriate permissions to our software.\n<ul>\n<li>For instructions, see <a href=\"https:\/\/jumpcloud.com\/support\/grant-screen-recording-and-accessibility-permissions-for-remote-assist-agent-on-macos-devices#granting-permissions-for-a-non-jumpcloud-mdm\">Granting Permissions for a Non-JumpCloud MDM<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-limitations\"><strong>Limitations<\/strong><\/h3>\n\n\n\n<ul>\n<li>The Remote Assist Agent does not currently support video streaming from HDR-enabled displays. To effectively use the Remote Assist service, disable HDR video streaming on your device. Remote Assist has HDR disabled by default.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Remote Assist has HDR disabled by default.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-granting-permissions-for-users-enrolled-in-jumpcloud-mdm\">Granting Permissions for Users Enrolled in JumpCloud MDM<\/h2>\n\n\n\n<p>To grant permissions for a macOS device enrolled with JumpCloud MDM:<\/p>\n\n\n\n<ol>\n<li>Click the <strong>Apple<\/strong> menu at the top of the screen.<\/li>\n\n\n\n<li>Go to <strong>System Settings<\/strong> &gt; <strong>Privacy<\/strong> <strong>&amp;<\/strong> <strong>Security<\/strong> &gt; <strong><strong>Screen &amp; System Audio Recording<\/strong>.<\/strong>.<\/li>\n\n\n\n<li>Toggle the <strong>JumpCloud Remote Assist<\/strong> app to enable screen recording permissions.<br><img decoding=\"async\" width=\"1438\" height=\"1252\" class=\"wp-image-115142\" style=\"width: 600px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/Privacy_Screen-Recording.png\" alt=\"Image of macOS System Settings with Privacy and Screen Recording enabling options\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/Privacy_Screen-Recording.png 1438w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/Privacy_Screen-Recording-300x261.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/Privacy_Screen-Recording-1024x892.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/Privacy_Screen-Recording-768x669.png 768w\" sizes=\"(max-width: 1438px) 100vw, 1438px\" \/><\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>For macOS devices running Big Sur and Monterey, you do not need to enter your password or grant Accessibility permissions.<\/li>\n\n\n\n<li>For JumpCloud-enrolled devices, the agent automatically enables Full Disk access for Remote Assist to support the Remote File Manager. This policy to support the RFM is enabled in the backend, so it will still work even though it will not appear in the <strong>Full Disk Access <\/strong>folder.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-granting-permissions-for-a-non-jumpcloud-mdm\">Granting Permissions for a Non-JumpCloud MDM<\/h2>\n\n\n\n<p>A custom profile is required for non-JumpCloud MDMs. To grant permissions for a non-JumpCloud MDM:<\/p>\n\n\n\n<ol>\n<li>Download the custom Privacy Preferences Policy Control (PPPC) file attached to this article.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>See the attached <code>PPPC-JumpCloud-Agent-Permissions-1-1.mobileconfig<\/code> file.<\/li>\n\n\n\n<li>The PPPC profile automatically supports the Remote File Manager feature. The permission to use the RFM is enabled after the policy is deployed. <\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"2\">\n<li>Follow the instructions from your MDM to install this custom profile.<\/li>\n\n\n\n<li>Complete the steps in&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/grant-screen-recording-and-accessibility-permissions-for-remote-assist-agent-on-macos-devices#granting-permissions-for-a-jumpcloud-mdm\">Granting Permissions for a JumpCloud MDM<\/a>&nbsp;.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-granting-permissions-for-users-not-manually-enrolled-in-mdm\">Granting Permissions for Users Not Manually Enrolled in MDM<\/h2>\n\n\n\n<p>If your macOS device meets the following conditions, the user must manually grant the&nbsp;<strong>Accessibility<\/strong>&nbsp;and&nbsp;<strong>Screen &amp; System Audio Recording<\/strong>&nbsp;permissions:<\/p>\n\n\n\n<ul>\n<li>macOS device is running Big Sur or Monterey, but not enrolled in JumpCloud MDM.<\/li>\n\n\n\n<li>macOS device is enrolled in a non-JumpCloud MDM, but not using the PPPC policy attached to this article.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>A user must have admin privileges to grant&nbsp;<strong>Accessibility<\/strong>&nbsp;permissions.&nbsp;<\/li>\n\n\n\n<li>If a user\u2019s device is running Big Sur or later, admin privileges are also required to grant&nbsp;<strong>Screen &amp; System Audio Recording<\/strong>&nbsp;permissions.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>To grant permissions for a device not manually enrolled in MDM:<\/p>\n\n\n\n<ol>\n<li>Click the <strong>Apple<\/strong> menu at the top of the screen.<\/li>\n\n\n\n<li>Go to <strong>System Settings<\/strong> &gt; <strong><strong>Privacy<\/strong> <strong>&amp;<\/strong> <strong>Security<\/strong><\/strong> &gt; <strong>Accessibility<\/strong>.<\/li>\n\n\n\n<li>Toggle the <strong>JumpCloud Remote Assist<\/strong> app to enable accessibility permissions.<img decoding=\"async\" width=\"716\" height=\"575\" class=\"wp-image-96640\" style=\"width: 600px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Accessibility_RA-Permissions_updatedUI-1.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Accessibility_RA-Permissions_updatedUI-1.png 716w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Accessibility_RA-Permissions_updatedUI-1-300x241.png 300w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>If <strong>JumpCloud Remote Assist<\/strong> doesn\u2019t show up in the list of available apps, click the <strong>+<\/strong> icon and select it from the <strong>Applications<\/strong> folder.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"4\">\n<li>Go to <strong>System Settings<\/strong> &gt; <strong><strong>Privacy<\/strong> <strong>&amp;<\/strong> <strong>Security<\/strong><\/strong> &gt; <strong>Screen &amp; System Audio Recording<\/strong>.<\/li>\n\n\n\n<li>Toggle the&nbsp;<strong>JumpCloud Remote Assist<\/strong>&nbsp;app to enable screen recording permissions.<br><img decoding=\"async\" width=\"1410\" height=\"1230\" class=\"wp-image-111170\" style=\"width: 600px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screen-Record.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screen-Record.png 1410w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screen-Record-300x262.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screen-Record-1024x893.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screen-Record-768x670.png 768w\" sizes=\"(max-width: 1410px) 100vw, 1410px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"6\">\n<li>To enable permissions for the Remote File Manager feature, go to <strong>System Settings<\/strong> &gt; <strong>Privacy &amp; Security<\/strong> &gt; <strong>Full Disk Access<\/strong>. <\/li>\n\n\n\n<li>Click the <strong>+<\/strong> icon and add <strong>JumpCloud Remote Assist <\/strong>from the Application directory.<\/li>\n\n\n\n<li>Toggle the&nbsp;<strong>JumpCloud Remote Assist<\/strong>&nbsp;app to enable full disk access.<img decoding=\"async\" width=\"601\" height=\"473\" class=\"wp-image-96643\" style=\"width: 600px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Manual-FDA-for-RFM-2.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Manual-FDA-for-RFM-2.png 601w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Manual-FDA-for-RFM-2-300x236.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-granting-permissions-using-jumpcloud-remote-assist-system-access\">Granting Permissions Using JumpCloud Remote Assist System Access<\/h2>\n\n\n\n<p>If the required permissions discussed above haven\u2019t been granted by a user on the macOS device, the <strong>JumpCloud<\/strong> <strong>Remote Assist System Access <\/strong>prompt will be displayed every time a user logs in to the system.<br><img decoding=\"async\" width=\"755\" height=\"665\" class=\"wp-image-111160\" style=\"width: 600px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/Image.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/Image.png 755w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/Image-300x264.png 300w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/p>\n\n\n\n<p>Users enrolled in JumpCloud MDM can click the <strong>Change Setting<\/strong> button to directly update the settings.&nbsp;<\/p>\n\n\n\n<p>Clicking <strong>Change Setting<\/strong> redirects you to <strong>System Settings<\/strong> &gt;<strong> Privacy &amp; Security<\/strong>. Toggle the JumpCloud Remote Assist app in the list to enable the permission needed to support Remote Assist.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>For non-JumpCloud MDM users and users not manually enrolled in MDM, you must have admin privileges to be able to change the settings.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>Once you have granted all the required permissions, click <strong>Close<\/strong>. The prompt stops appearing in the next login. However, if any of the required permissions are missing, the prompt will be displayed in the next login.<\/p>\n\n\n\n<p>If you haven\u2019t granted all the permissions and don&#8217;t want to keep seeing the prompt every time you log in, select the <strong>Do not show me this message again<\/strong> checkbox and then click <strong>Close<\/strong>. The next time you login, the prompt doesn\u2019t appear but you receive the following notification.&nbsp;<br><img decoding=\"async\" width=\"826\" height=\"166\" class=\"wp-image-111161\" style=\"width: 400px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/Screenshot-2024-06-05-at-6.23.16\u202fPM.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/Screenshot-2024-06-05-at-6.23.16\u202fPM.png 826w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/Screenshot-2024-06-05-at-6.23.16\u202fPM-300x60.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/Screenshot-2024-06-05-at-6.23.16\u202fPM-768x154.png 768w\" sizes=\"(max-width: 826px) 100vw, 826px\" \/><\/p>\n\n\n\n<p>You can click the notification to view the <strong>JumpCloud Remote Assist System Access <\/strong>prompt and update the settings as required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-granting-additional-permissions-for-macos-15-and-later\">Granting Additional Permissions for macOS 15 and Later<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-monthly-screen-and-system-audio-recording-permissions\">Monthly Screen and System Audio Recording Permissions&nbsp;<\/h3>\n\n\n\n<p>macOS 15 onwards, Apple now requires users to review existing screen and system audio recording permissions for JumpCloud Remote Assist every month, and allows them to revoke said permissions if needed.&nbsp;<\/p>\n\n\n\n<p>Once the system updates to macOS 15 or later, if you have already granted the required permissions for Remote Assist, you will be prompted to grant screen and system audio recording permissions again.&nbsp;<br><img decoding=\"async\" width=\"432\" height=\"586\" class=\"wp-image-115627\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Prompt.png\" alt=\"Image of Permission Prompt in macOS for Remote Assist\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Prompt.png 432w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Prompt-221x300.png 221w\" sizes=\"(max-width: 432px) 100vw, 432px\" \/><\/p>\n\n\n\n<p>Click<strong> Allow for One Month<\/strong> to allow screen and audio recording permissions to the JumpCloud Remote Assist app for a month and ensure the app performs properly. <\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>The pop-up will reappear once the one month period ends.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>You\u00a0 also have the option to select <strong>Open System Settings <\/strong>to go to System<strong> Settings &gt; Privacy and Security <\/strong>and revoke permissions for the Jumpcloud Remote Assist app.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-permission-to-find-devices-on-local-network\">Permission to Find Devices on Local Network<\/h3>\n\n\n\n<p>macOS 15 onwards, Apple requires additional permissions to discover and connect to devices on your local network.&nbsp;<\/p>\n\n\n\n<p>Once the system is updated, you will be prompted to allow JumpCloud Remote Assist to connect to your local network.&nbsp;<\/p>\n\n\n\n<p>When prompted, click <strong>Allow<\/strong> on the following pop-up window to ensure JumpCloud Remote Assist has the required permissions.<br><img decoding=\"async\" width=\"400\" height=\"404\" class=\"wp-image-115626\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screenshot-2024-09-18-at-9.46.10\u202fAM.png\" alt=\"Permission prompt for local devices\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screenshot-2024-09-18-at-9.46.10\u202fAM.png 400w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Screenshot-2024-09-18-at-9.46.10\u202fAM-297x300.png 297w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>This pop-up appears only once after the system is updated. If you don\u2019t grant permission, JumpCloud Remote Assist will not be able to access or connect to devices on your local network.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>To grant access later:<\/p>\n\n\n\n<ol>\n<li>Go to <strong>System Settings<\/strong> &gt; <strong>Privacy and Security.&nbsp;<\/strong><\/li>\n\n\n\n<li>Select <strong>Local Network<\/strong> and use the toggle to enable JumpCloud Remote Assist.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>MacOS devices require additional Privacy &amp; Security settings to grant the JumpCloud Remote Assist software permissions to enable remote access [&hellip;]<\/p>\n","protected":false},"author":201,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2925,2852,2930],"support_tag":[],"coauthors":[2835],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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