{"id":76969,"date":"2023-06-02T16:24:30","date_gmt":"2023-06-02T20:24:30","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=76969"},"modified":"2024-11-04T04:04:16","modified_gmt":"2024-11-04T09:04:16","slug":"faq-remote-assist","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/faq-remote-assist","title":{"rendered":"FAQ: Remote Assist"},"content":{"rendered":"\n

JumpCloud Remote Assist is a cloud-based remote screen access and control solution from JumpCloud for IT teams. The following is a list of commonly asked questions about JumpCloud Remote Assist.<\/p>\n\n\n\n

Why did my Remote Assist session end suddenly?<\/a>
\n

Your session may have ended because another admin started a new session with the device. The system prioritizes new connection requests.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I start a session while another is in progress?<\/a>
\n

Yes. Your new session will take priority, automatically ending the existing one. The previous admin will be notified of the takeover.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Why do I see a blank screen while launching Remote Assist?<\/a>
\n

This usually happens when outdated content has been cached by your browser. You can resolve this by reloading the page. If the issue persists, try clearing the cache. See the instructions to Bypass your Cache<\/a> to learn more.<\/p>\n\n\n\n

Once resolved, the issue typically goes away.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Why do I get a popup to grant permissions to JumpCloud Remote Access every time I log in on macOS?<\/a>
\n

Depending on your macOS version and MDM settings, JumpCloud Remote Access requires security permissions for remote input, screen recording and disk access. <\/p>\n\n\n\n

We request these permissions at login to ensure they’re in place when a remote session is needed. This allows for immediate assistance without delays. <\/p>\n\n\n\n

To resolve, end users can do one of the following:<\/p>\n\n\n\n