{"id":76753,"date":"2023-03-14T09:09:25","date_gmt":"2023-03-14T13:09:25","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=76753"},"modified":"2023-07-12T12:40:24","modified_gmt":"2023-07-12T16:40:24","slug":"best-practices-support-tickets","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/best-practices-support-tickets","title":{"rendered":"Best Practices for Submitting Support Tickets"},"content":{"rendered":"\n
Read this article to learn how you can help us resolve your support cases faster by including specific information in your support tickets. Keep in mind that while none of the suggested items are required to open a support case, they can help us help you faster. <\/p>\n\n\n\n
For all areas of the product, it\u2019s helpful for us to receive the following information in a support ticket:<\/p>\n\n\n\n
When you submit support tickets related to specific areas of the product, be sure to include the details listed in the General Information <\/strong>section<\/a> as well as details specific to the area of the product you\u2019re submitting a ticket for.\u00a0<\/strong><\/p>\n\n\n\n Learn about additional details to include when you submit support tickets for the following product areas:<\/p>\n\n\n\n If you need help with the AD Integration, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n If you need help with Commands, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n If you need help with a JumpCloud Agent Install, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n If you need help with a JumpCloud API, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n If you need help with your M365 or Google Workspace Directory sync, we recommend that you include the following information in your support ticket:\u00a0<\/p>\n\n\n\n If you need help with LDAP-as-a-Service, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n If you need help with Multi-factor Authentication, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n If you need help with System Policies, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n If you need help with the JumpCloud PowerShell Module, we recommend that you include the following information in your support ticket:<\/p>\n\n\n\n If you need help with RADIUS, we recommend that you include the following information in your support ticket:<\/p>\n\n\n\n If you need help with a SAML SSO application, we recommend that you include the following information in your support ticket:<\/p>\n\n\n\n See the SAML SSO Troubleshooting Guide<\/a> for common errors. <\/strong><\/p>\n\n\n\n If you need help with the Active Directory Migration Utility, we recommend that you include the following information in your support ticket: <\/p>\n\n\n\n Refer to the JumpCloud ADMU Troubleshooting errors<\/a> wiki for common errors. Read this article to learn how you can help us resolve your support cases faster by including specific information in […]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2851,3087],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"\n\n
Active Directory (AD) Integration\u00a0<\/h3>\n\n\n\n
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Commands<\/h3>\n\n\n\n
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JumpCloud Agent Install <\/h3>\n\n\n\n
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JumpCloud API <\/h3>\n\n\n\n
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Microsoft 365 (M365)\/Google Workspace Directory Sync\u00a0<\/h3>\n\n\n\n
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JumpCloud LDAP as a service <\/h3>\n\n\n\n
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Multi-Factor Authentication <\/h3>\n\n\n\n
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System Policies <\/h3>\n\n\n\n
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gpupdate \/force<\/code><\/li>\n<\/ul>\n\n\n\n
JumpCloud PowerShell Module <\/h3>\n\n\n\n
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RADIUS<\/h3>\n\n\n\n
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SAML SSO<\/h3>\n\n\n\n
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Active Directory Migration Utility (ADMU) <\/h3>\n\n\n\n
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Learn More by contacting JumpCloud Support<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"