{"id":76718,"date":"2023-05-19T10:41:49","date_gmt":"2023-05-19T14:41:49","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=76718"},"modified":"2025-01-06T12:30:10","modified_gmt":"2025-01-06T17:30:10","slug":"manage-admin-accounts","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts","title":{"rendered":"Manage Admin Accounts"},"content":{"rendered":"\n<p>Learn how to create and manage JumpCloud Admin accounts from the Admin Portal.&nbsp;<\/p>\n\n\n\n<p><strong>Considerations<\/strong>:<\/p>\n\n\n\n<ul>\n<li>Admins can&#8217;t delete their own account. Only Admins with the&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role can delete existing Admin accounts.<\/li>\n\n\n\n<li>Only Admins with the <strong>Administrator with Billing<\/strong> role can create new Admin accounts.<\/li>\n\n\n\n<li>While not required, we recommend having a minimum of two (2) Admin accounts that have the&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role assigned.<\/li>\n\n\n\n<li>When creating a new Admin, API key access will be disabled by default.\n<ul>\n<li>Only the Admin with Billing role can enable API key access.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-creating-jumpcloud-admins\">Creating JumpCloud Admins<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Only Admins with the <strong>Administrator with Billing<\/strong> role can create new admin accounts.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To create a new Admin account<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>In the top-right corner, click on your initials, then click <strong>Administrators<\/strong>. This takes you to the <strong>Settings<\/strong> page, <strong>Administrators<\/strong> tab.<\/li>\n\n\n\n<li>Click <strong>+Admin<\/strong> and select <strong>As New<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>To create a new admin from an existing user, see <a href=\"https:\/\/jumpcloud.com\/support\/secure-admin-portal-logins\" target=\"_blank\" rel=\"noreferrer noopener\">Secure Admin Portal Logins with Advanced MFA Options<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"4\">\n<li>Enter the Admin&#8217;s <strong>First<\/strong>* and <strong>Last Name<\/strong>*. <\/li>\n\n\n\n<li>Enter an <strong>Administrator Email Address<\/strong>*. This has to be unique.<\/li>\n\n\n\n<li>Under <strong>Permissions<\/strong>, select a&nbsp;<strong>Role<\/strong>*&nbsp;for the Admin account.&nbsp;See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/admin-portal-roles\" target=\"_blank\" rel=\"noreferrer noopener\">Admin Portal Roles<\/a> to learn more.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Important:<\/strong> Carefully consider who you give access to certain roles like Administrator and Administrator with Billing.<\/p><\/div><\/div><\/div>\n\n\n\n<ol start=\"7\">\n<li>If you want to give the Admin API access, select the checkbox next to <strong>Enable API access<\/strong>. See <a href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-apis\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud APIs<\/a> to learn more.<\/li>\n\n\n\n<li>Click&nbsp;<strong>create<\/strong>.&nbsp;<\/li>\n\n\n\n<li>The Admin will be sent an email to the address you specified during account creation. This email contains&nbsp;a link to set the initial password for the account. After they set their password, the new Admin can&nbsp;log in to the Admin Portal and manage JumpCloud.<\/li>\n<\/ol>\n\n\n\n<ol start=\"9\">\n<li><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-editing-admin-accounts\">Editing Admin Accounts<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Only users with the&nbsp;<strong>Administrator with Billing&nbsp;<\/strong>role can modify existing Admin accounts.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To modify existing admin accounts<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>In the top-right corner, click your initials.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Administrators<\/strong>. This takes you to the <strong>Settings<\/strong> page, <strong>Administrators<\/strong> tab.<\/li>\n\n\n\n<li>Click&nbsp;<strong>details<\/strong>&nbsp;for the Admin you want to modify. The&nbsp;<strong>Edit Administrator panel&nbsp;<\/strong>appears.\n<ul>\n<li>You can edit the&nbsp;<strong>First Name<\/strong>,&nbsp;<strong>Last Name<\/strong>,<strong>&nbsp;Administrator Email Address<\/strong>, or change their&nbsp;<strong>Role<\/strong>.<\/li>\n\n\n\n<li>If you want to give the Admin API access, select the checkbox next to\u00a0<strong>Enable API access<\/strong>. \n<ul>\n<li>If enabled and the Admin has generated a key, you&#8217;ll see the first four characters of the Admin&#8217;s API key, and the date it was created as well.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you need to reset TOTP for your account, you can click\u00a0<strong>Send TOTP Reset Email<\/strong>\u00a0to initiate the reset. After confirming that you want to reset your TOTP, click\u00a0<strong>Send<\/strong>.\u00a0<\/li>\n\n\n\n<li>If you need to reset your password, under\u00a0<strong>Account Settings<\/strong>, click on\u00a0<strong>Send Password Reset Email<\/strong>. After confirming that you want to reset your password, click\u00a0<strong>Send<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click\u00a0<strong>Save<\/strong>\u00a0when you are finished making changes.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-deleting-admin-accounts\">Deleting Admin Accounts<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card warning\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Warning:<\/strong> \n<p>Deleting an Admin account invalidates\u00a0API and connect keys associated with the account. This action is immediate and irreversible.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>Only Admins with the\u00a0<strong>Administrator with Billing<\/strong>\u00a0role can delete existing Admin accounts.<\/li>\n\n\n\n<li>Admins that have been created from an existing user are automatically deleted when the user is deleted.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To delete admin accounts<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>In the top-right corner, click your initials.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Administrators<\/strong>. This takes you to the <strong>Settings<\/strong> page, <strong>Administrators<\/strong> tab.<\/li>\n\n\n\n<li>Select the Admin accounts you want to delete, then click&nbsp;<strong>delete<\/strong>.<\/li>\n\n\n\n<li>The <strong>Delete Administrator<\/strong> confirmation modal appears.&nbsp;Click&nbsp;<strong>cancel<\/strong>&nbsp;to cancel&nbsp;the request, or click&nbsp;<strong>delete<\/strong>&nbsp;to confirm and remove the selected Admin&nbsp;accounts.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-troubleshooting\">Troubleshooting<\/h2>\n\n\n\n<p>See <a href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-admin-accounts\" target=\"_blank\" rel=\"noreferrer noopener\">Troubleshoot: JumpCloud Admin Accounts<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to create and manage JumpCloud Admin accounts from the Admin Portal.&nbsp; Considerations: Creating JumpCloud Admins To create a [&hellip;]<\/p>\n","protected":false},"author":207,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2848,2937,2934],"support_tag":[],"coauthors":[2843],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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