{"id":76718,"date":"2023-05-19T10:41:49","date_gmt":"2023-05-19T14:41:49","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=76718"},"modified":"2024-10-11T10:17:38","modified_gmt":"2024-10-11T14:17:38","slug":"manage-admin-accounts","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts","title":{"rendered":"Manage Admin Accounts"},"content":{"rendered":"\n<p>Learn how to create and manage JumpCloud Admin accounts from the Admin Portal.&nbsp;<\/p>\n\n\n\n<p><strong>Considerations<\/strong>:<\/p>\n\n\n\n<ul>\n<li>Admins can&#8217;t delete their own account. Only Admins with the&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role can delete existing Admin accounts.<\/li>\n\n\n\n<li>Only Admins with the <strong>Administrator with Billing<\/strong> role can create new Admin accounts.<\/li>\n\n\n\n<li>While not required, we recommend having a minimum of two (2) Admin accounts that have the&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role assigned.<\/li>\n\n\n\n<li>When creating a new Admin, API key access will be disabled by default.\n<ul>\n<li>Only the Admin with Billing role can enable API key access.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-creating-jumpcloud-admins\">Creating JumpCloud Admins<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Only Admins with the <strong>Administrator with Billing<\/strong> role can create new admin accounts.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To create an Admin account<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>In the top-right corner, click on your initials, then click <strong>Administrators<\/strong>. This takes you to the <strong>Settings<\/strong> page, <strong>Administrators<\/strong> tab.<\/li>\n\n\n\n<li>Click (&nbsp;<strong>+<\/strong>&nbsp;) to add a new Admin.<\/li>\n\n\n\n<li>Enter the Admin&#8217;s <strong>First<\/strong>* and <strong>Last Name<\/strong>*. <\/li>\n\n\n\n<li>Enter an <strong>Administrator Email Address<\/strong>*. This has to be unique.<\/li>\n\n\n\n<li>Under <strong>Permissions<\/strong>, select a&nbsp;<strong>Role<\/strong>*&nbsp;for the Admin account.&nbsp;See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/admin-portal-roles\" target=\"_blank\" rel=\"noreferrer noopener\">Admin Portal Roles<\/a> to learn more.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Important:<\/strong> Carefully consider who you give access to certain roles like Administrator and Administrator with Billing.<\/p><\/div><\/div><\/div>\n\n\n\n<ol start=\"6\">\n<li>If you want to give the Admin API access, select the checkbox next to <strong>Enable API access<\/strong>. See <a href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-apis\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud APIs<\/a> to learn more.<\/li>\n\n\n\n<li>Under <strong>Security<\/strong>, select<strong> Multi-factor Authentication Required<\/strong> to enforce MFA on the account. <\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Admin accounts created after October 2023 will have MFA enforced by default. Administrators with Billing can bulk enforce MFA for all Admins in the org with the <strong>Global MFA Requirement<\/strong> setting. See <a href=\"https:\/\/jumpcloud.com\/support\/settings-in-admin-portal#security\" target=\"_blank\" rel=\"noreferrer noopener\">Settings in the Admin Portal<\/a> to learn more.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"8\">\n<li>Click&nbsp;<strong>create<\/strong>.&nbsp;<\/li>\n\n\n\n<li>The Admin will be sent an email to the address you specify during account creation. This email contains&nbsp;a link to set the initial password for your account. After they set their password, the new Admin can&nbsp;log in to the Admin Portal and manage JumpCloud.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-editing-admin-accounts\">Editing Admin Accounts<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Only users with the&nbsp;<strong>Administrator with Billing&nbsp;<\/strong>role can modify existing Admin accounts.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To modify existing admin accounts<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>In the top-right corner, click your initials.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Administrators<\/strong>. This takes you to the <strong>Settings<\/strong> page, <strong>Administrators<\/strong> tab.<\/li>\n\n\n\n<li>Click&nbsp;<strong>details<\/strong>&nbsp;for the Admin you want to modify. The&nbsp;<strong>Edit Administrator panel&nbsp;<\/strong>appears.<\/li>\n\n\n\n<li>You can modify settings for API access, and MFA. <\/li>\n\n\n\n<li>After you make modifications, click&nbsp;<strong>edit<\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-deleting-admin-accounts\">Deleting Admin Accounts<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>Deleting an Admin account invalidates&nbsp;API and connect keys associated with that account.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Only Admins with the&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role can delete existing Admin accounts.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To delete admin accounts<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>In the top-right corner, click your initials.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Administrators<\/strong>. This takes you to the <strong>Settings<\/strong> page, <strong>Administrators<\/strong> tab.<\/li>\n\n\n\n<li>Select the Admin accounts you want to delete, then click&nbsp;<strong>delete<\/strong>.<\/li>\n\n\n\n<li>The <strong>Delete Administrator<\/strong> confirmation modal appears.&nbsp;Click&nbsp;<strong>cancel<\/strong>&nbsp;to cancel&nbsp;the request, or click&nbsp;<strong>delete<\/strong>&nbsp;to confirm and remove the selected Admin&nbsp;accounts.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-troubleshooting\">Troubleshooting<\/h2>\n\n\n\n<p>See <a href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-admin-accounts\" target=\"_blank\" rel=\"noreferrer noopener\">Troubleshoot: JumpCloud Admin Accounts<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to create and manage JumpCloud Admin accounts from the Admin Portal.&nbsp; Considerations: Creating JumpCloud Admins To create an [&hellip;]<\/p>\n","protected":false},"author":207,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2848,2937,2934],"support_tag":[],"coauthors":[2843],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Manage Admin Accounts - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to add, edit, and delete admin accounts from the admin portal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/manage-admin-accounts\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage Admin Accounts\" \/>\n<meta property=\"og:description\" content=\"Learn how to add, edit, and delete admin accounts from the admin portal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/manage-admin-accounts\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-11T14:17:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"sashaharrington\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/manage-admin-accounts\",\"url\":\"https:\/\/jumpcloud.com\/support\/manage-admin-accounts\",\"name\":\"Manage Admin Accounts - JumpCloud\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"datePublished\":\"2023-05-19T14:41:49+00:00\",\"dateModified\":\"2024-10-11T14:17:38+00:00\",\"description\":\"Learn how to add, edit, and delete admin accounts from the admin portal.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/manage-admin-accounts#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/support\/manage-admin-accounts\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/support\/manage-admin-accounts#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/jumpcloud.com\/support\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Manage Admin Accounts\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"JumpCloud\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"JumpCloud\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"JumpCloud\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Manage Admin Accounts - JumpCloud","description":"Learn how to add, edit, and delete admin accounts from the admin portal.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts","og_locale":"en_US","og_type":"article","og_title":"Manage Admin Accounts","og_description":"Learn how to add, edit, and delete admin accounts from the admin portal.","og_url":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts","og_site_name":"JumpCloud","article_modified_time":"2024-10-11T14:17:38+00:00","og_image":[{"width":890,"height":525,"url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes","Written by":"sashaharrington"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts","url":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts","name":"Manage Admin Accounts - JumpCloud","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"datePublished":"2023-05-19T14:41:49+00:00","dateModified":"2024-10-11T14:17:38+00:00","description":"Learn how to add, edit, and delete admin accounts from the admin portal.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/support\/manage-admin-accounts"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/support\/manage-admin-accounts#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/jumpcloud.com\/support"},{"@type":"ListItem","position":3,"name":"Manage Admin Accounts"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"JumpCloud","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"JumpCloud","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"JumpCloud"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/76718"}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/support"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/207"}],"version-history":[{"count":3,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/76718\/revisions"}],"predecessor-version":[{"id":116333,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/76718\/revisions\/116333"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=76718"}],"wp:term":[{"taxonomy":"support_category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_category?post=76718"},{"taxonomy":"support_tag","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_tag?post=76718"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=76718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}