{"id":76712,"date":"2023-05-10T17:11:39","date_gmt":"2023-05-10T21:11:39","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=76712"},"modified":"2024-08-01T17:10:45","modified_gmt":"2024-08-01T21:10:45","slug":"reset-passwords","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/reset-passwords","title":{"rendered":"Reset Passwords"},"content":{"rendered":"\n
Before you start this process, make sure you’re using one of our Supported Web Browsers<\/a>. <\/p>\n\n\n\n You can configure the actions taken by various resources like Google Workspace, LDAP, Microsoft 365, or RADIUS when a user has an expired JumpCloud password or is locked out of their JumpCloud account. See Manage Password and Security Settings<\/a> to learn more. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n Considerations<\/strong>:<\/p>\n\n\n\n To reset an Admin password:<\/strong><\/p>\n\n\n\n Here’s a guided simulation: Reset Your JumpCloud Administrator Password<\/a><\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n To reset an Admin password via another Admin:<\/strong><\/p>\n\n\n\n To reset your password when you don’t know your old password:<\/strong><\/p>\n\n\n\n Sometimes users may get locked out of their account and need an admin to reset it for them. If your organization has enabled password recovery with a recovery email , and the user has a verified recovery email, the user will receive a password reset link sent to the recovery email. The user would click the password reset link from the recovery email, enter a new password, and verify their identity using MFA.<\/p>\n\n\n\n To reset a user password for a user<\/strong>:<\/p>\n\n\n\n TOTP attempts are not unlimited. Allowed number of user attempts is set by the IT Admin. Admin attempts are limited to five. If settings are selected, that will count toward password or MFA attempts.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n Please add a personal email address that is different from your org email so that if you ever get locked out of your account, a recovery email will be sent to your personal email address, as well as your org email address. This will help you if for some reason you can’t access your org email account.<\/p>\n\n\n\n To add a recovery email as a user:<\/strong><\/p>\n\n\n\n To add a recovery email as an admin:<\/strong><\/p>\n\n\n\n When the verification email is sent, the user will have four hours to validate their alternate email address. If they don\u2019t validate by then, the email will need to be resent.<\/p>\n\n\n\n When they validate it, a green checkmark icon displays by their Password Recovery Email<\/strong> address under User Security Settings and Permissions<\/strong>. If you hover over the checkmark with your cursor, a timestamp displays the date and time that it was verified.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n When a user resets their password from the User Portal login and receives this message, it is because the admin has enforced MFA for the User Portal and the user has not yet enrolled in MFA. An admin will need to reset the end user password.<\/p>\n\n\n\n To prevent these types of password lockouts, you can enable your users to reset their password when MFA is enforced for the User Portal but they have not yet enrolled. See Manage Password and Security Settings<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Before you start this process, make sure you’re using one of our Supported Web Browsers. Considerations: Reset Admin Passwords Resetting an […]<\/p>\n","protected":false},"author":207,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2955,2851,2920,3003,2850],"support_tag":[],"coauthors":[2843],"acf":[],"yoast_head":"\n<\/p><\/div>
\n
Reset Admin Passwords<\/h2>\n\n\n\n
Resetting an Admin Password Yourself<\/h3>\n\n\n\n
\n
<\/li>\n\n\n\n
\n
\n
\n
\n
<\/p><\/div>
Resetting an Admin Password via Another Admin<\/h3>\n\n\n\n
\n
\n
\n
\n
Reset User Passwords<\/h2>\n\n\n\n
Resetting Your Own User Password<\/h3>\n\n\n\n
\n
\n
\n
\n
<\/p><\/div>
\n
Admin Resetting a User Password for a User<\/h3>\n\n\n\n
\n
\n
<\/p><\/div>
Adding a Password Recovery Email Address<\/h2>\n\n\n\n
\n
\n
\n
<\/p><\/div>
Troubleshooting<\/h2>\n\n\n\n