{"id":76375,"date":"2023-06-05T13:11:20","date_gmt":"2023-06-05T17:11:20","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=76375"},"modified":"2023-09-12T11:03:09","modified_gmt":"2023-09-12T15:03:09","slug":"use-duo-security-with-jumpcloud-mfa","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/use-duo-security-with-jumpcloud-mfa","title":{"rendered":"Use Duo Security with JumpCloud MFA"},"content":{"rendered":"\n

About Duo Security<\/h2>\n\n\n\n

Multi-factor Authentication (MFA) means that you use more than one method of authentication to gain access to a resource like your JumpCloud User Portal. With Duo MFA, you can authenticate to your User Portal using push notifications, phone callbacks, and mobile passcodes provided by Duo. <\/p>\n\n\n\n

Setting Up Duo MFA for Your User Account <\/h2>\n\n\n\n

After your IT admin enables Duo MFA for your JumpCloud account, you aren\u2019t required to do any additional setup. However, you need to have a Duo account to use Duo as an MFA factor.   <\/p>\n\n\n\n

Logging in to the User Portal with Duo MFA<\/h2>\n\n\n\n

If your IT admin has required Duo Security MFA, you\u2019ll need to log in to your JumpCloud User Portal with Duo. If Duo Security MFA isn\u2019t present but it should be, contact your administrator.<\/p>\n\n\n\n

To log in to your JumpCloud User Portal with Duo MFA<\/strong>:<\/h4>\n\n\n\n
    \n
  1. Go to your JumpCloud User Portal: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
  2. Enter your username and password, then click USER LOGIN<\/strong>.<\/li>\n\n\n\n
  3. Select Duo Security<\/strong> as your authentication method, then click NEXT<\/strong>.<\/li>\n\n\n\n
  4. Select a method to authenticate to the User Portal. Depending on your device and what your IT admin has configured for your use with Duo MFA, possible options are:\n
      \n
    • Send <\/strong>Duo Push<\/li>\n\n\n\n
    • Call Phone<\/li>\n\n\n\n
    • Send Text Message Passcode<\/li>\n\n\n\n
    • Use Security Key<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n

      <\/p><\/div>

      Note:<\/strong> \n

      Universal Prompt will remember the last authentication method you used and default to that method. Clicking Other Options<\/strong> will give you other approved methods.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

      After you successfully authenticate, you\u2019re logged in to your JumpCloud User Portal.<\/p>\n\n\n\n

      When Duo MFA Fails<\/h2>\n\n\n\n

      If Duo MFA fails, you will need to start the login process again, and can at that point change the MFA factor to TOTP or another type of MFA. If you continue to experience problems, contact your IT administrator.   <\/p>\n\n\n\n

      <\/p><\/div>

      Note:<\/strong> \n
        \n
      • Duo Universal Prompt does not return you to the prompt screen in the case of an error, denial, or time-out. Click the browser back button twice to return to the prompt screen.<\/li>\n\n\n\n
      • If your user profile is set to Bypass in Duo, you\u2019ll never see the Duo authentication options when signing in and are instead automatically logged in to your User Portal. Note that this isn\u2019t necessarily an error, but can be confusing if you are expecting to see Duo\u2019s authentication methods after entering your password.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

        About Duo Security Multi-factor Authentication (MFA) means that you use more than one method of authentication to gain access to […]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2908,2854],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"\nUse Duo Security with JumpCloud MFA - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how a user can use Duo Security as an MFA factor for JumpCloud.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/use-duo-security-with-jumpcloud-mfa\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Duo Security with JumpCloud MFA\" \/>\n<meta property=\"og:description\" content=\"Learn how a user can use Duo Security as an MFA factor for JumpCloud.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/use-duo-security-with-jumpcloud-mfa\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-12T15:03:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"jenniferklein\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/use-duo-security-with-jumpcloud-mfa\",\"url\":\"https:\/\/jumpcloud.com\/support\/use-duo-security-with-jumpcloud-mfa\",\"name\":\"Use Duo Security with JumpCloud MFA - 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