{"id":76196,"date":"2023-04-24T15:11:21","date_gmt":"2023-04-24T19:11:21","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=76196"},"modified":"2023-09-06T15:39:03","modified_gmt":"2023-09-06T19:39:03","slug":"jumpcloud-protect-app-overview","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview","title":{"rendered":"JumpCloud Protect App Overview"},"content":{"rendered":"\n<p>JumpCloud Protect is a mobile app for iOS and Android that can be used for multi-factor authentication. Once users have downloaded the app and enrolled their device, the app can be used for push notifications or as an authenticator (TOTP).<\/p>\n\n\n\n<p>The JumpCloud Protect\u00ae\u00a0app includes many features that ensure a user-friendly experience. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a><\/a><strong>Search Functionality<\/strong><\/h2>\n\n\n\n<p>If you have multiple accounts that use JumpCloud Protect for validation, you can use the search functionality to search for the account you need. <\/p>\n\n\n\n<p><strong>To search on an iOS device<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Bring up the list of accounts in JumpCloud Protect<\/li>\n\n\n\n<li>Pull down from the top of the list. The search bar appears.<\/li>\n\n\n\n<li>Tap the search bar and enter your search term.<\/li>\n<\/ol>\n\n\n\n<p><strong>To search on an Android device<\/strong>:<\/p>\n\n\n\n<ol>\n<li>From the list of accounts, tap the magnifying glass icon.<\/li>\n\n\n\n<li>Enter the search term.<\/li>\n\n\n\n<li>The list populates with all matching results.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>The search functionality only searches the account name, not the email address or username associated with the account.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hide or Show TOTP Code<\/strong><\/h2>\n\n\n\n<p>If you want to hide your TOTP codes from displaying in your list of available TOTPs, you can do so by tapping the eye icon. See the screenshot below for an example:<\/p>\n\n\n\n<p><img decoding=\"async\" width=\"377\" height=\"669\" class=\"wp-image-81879\" style=\"width: 350px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg 377w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-totp-codes-169x300.jpeg 169w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/p>\n\n\n\n<p>Tap the eye icon to make the codes viewable. The codes can still be copied and pasted even while hidden.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a><\/a><strong>Swipe to Delete from List View<\/strong><\/h2>\n\n\n\n<p>You can delete your accounts directly from the JumpCloud Protect list view. To do so:<\/p>\n\n\n\n<ol>\n<li>Swipe right on the row for the account you want to remove. A red delete button will appear.<br><img decoding=\"async\" width=\"377\" height=\"669\" class=\"wp-image-81878\" style=\"width: 350px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-list-view.jpeg\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-list-view.jpeg 377w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-list-view-169x300.jpeg 169w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"2\">\n<li>Tap the delete button.<\/li>\n\n\n\n<li>Confirm the delete by tapping&nbsp;<strong>Delete<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><a><\/a><strong>Device is Offline Warning<\/strong><\/h2>\n\n\n\n<p>If your device is offline and you cannot verify your identity using Push notifications, you will see a warning message at the top of the screen indicating this. Verification Code (TOTP) accounts can be deleted while the device is offline, but push accounts can only be deleted when the device is online. See below:<br><img decoding=\"async\" width=\"1184\" height=\"2560\" class=\"wp-image-81877\" style=\"width: 350px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-device-offline-warning-scaled.jpeg\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-device-offline-warning-scaled.jpeg 1184w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-device-offline-warning-139x300.jpeg 139w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-device-offline-warning-474x1024.jpeg 474w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-device-offline-warning-768x1660.jpeg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-device-offline-warning-711x1536.jpeg 711w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/protect-device-offline-warning-947x2048.jpeg 947w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Notifications<\/h2>\n\n\n\n<p>Depending on your device\u2019s current settings, a sound or vibration will notify you when your device receives a Push notification from JumpCloud for resource access. If your phone is set to silent mode, the sound alert will not play, and if the notifications are not enabled at all, you will not receive any type of notification alert.<\/p>\n\n\n\n<ul>\n<li>If your admin has required biometric authentication, the login request will not complete without it (Face ID, fingerprint, or passcode\/pin).<\/li>\n\n\n\n<li>If biometric authentication is not required, you will receive the login request on the lock screen of your device, and can approve\/deny with a long press (iOS) or by expanding the notification (Android).<\/li>\n<\/ul>\n\n\n\n<p><strong>Apple Watch<\/strong><\/p>\n\n\n\n<p>You can also see and respond to JumpCloud Protect notifications on your Apple Watch.<\/p>\n\n\n\n<ul>\n<li>The watch must be paired with an iPhone running the JumpCloud Protect app, and notifications must be enabled for the app.<br><img decoding=\"async\" width=\"227\" height=\"279\" class=\"wp-image-96345\" style=\"width: 200px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/08\/apple-watch_jc-protect.png\" alt=\"\"><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>If your admin has required biometric authentication, the notification on the watch will prompt you to open the app on your phone.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Dark Mode<\/strong><\/h2>\n\n\n\n<p>JumpCloud Protect supports Dark Mode to make the settings easier to read during low or limited light environments. In the app, navigate to&nbsp;<strong>More<\/strong>&nbsp;&gt;&nbsp;<strong>Settings<\/strong>&nbsp;&gt;&nbsp;<strong>Display<\/strong>.<\/p>\n\n\n\n<ul>\n<li>Users can select Light Mode, Dark Mode, or System. Selecting System will have the app match the display setting that is set on your device.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>JumpCloud Protect is a mobile app for iOS and Android that can be used for multi-factor authentication. Once users have [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,2898,2908,2854],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>JumpCloud Protect App Overview - JumpCloud<\/title>\n<meta name=\"description\" content=\"Discover all the features of the JumpCloud Protect app.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JumpCloud Protect App Overview\" \/>\n<meta property=\"og:description\" content=\"Discover all the features of the JumpCloud Protect app.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-06T19:39:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"jenniferklein\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview\",\"url\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview\",\"name\":\"JumpCloud Protect App Overview - JumpCloud\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg\",\"datePublished\":\"2023-04-24T19:11:21+00:00\",\"dateModified\":\"2023-09-06T19:39:03+00:00\",\"description\":\"Discover all the features of the JumpCloud Protect app.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#primaryimage\",\"url\":\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg\",\"contentUrl\":\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/jumpcloud.com\/support\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"JumpCloud Protect App Overview\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"JumpCloud\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"JumpCloud\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"JumpCloud\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"JumpCloud Protect App Overview - JumpCloud","description":"Discover all the features of the JumpCloud Protect app.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview","og_locale":"en_US","og_type":"article","og_title":"JumpCloud Protect App Overview","og_description":"Discover all the features of the JumpCloud Protect app.","og_url":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview","og_site_name":"JumpCloud","article_modified_time":"2023-09-06T19:39:03+00:00","og_image":[{"url":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes","Written by":"jenniferklein"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview","url":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview","name":"JumpCloud Protect App Overview - JumpCloud","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#primaryimage"},"image":{"@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#primaryimage"},"thumbnailUrl":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg","datePublished":"2023-04-24T19:11:21+00:00","dateModified":"2023-09-06T19:39:03+00:00","description":"Discover all the features of the JumpCloud Protect app.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#primaryimage","url":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg","contentUrl":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/protect-totp-codes.jpeg"},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-app-overview#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/jumpcloud.com\/support"},{"@type":"ListItem","position":3,"name":"JumpCloud Protect App Overview"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"JumpCloud","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"JumpCloud","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"JumpCloud"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/76196"}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/support"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/204"}],"version-history":[{"count":2,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/76196\/revisions"}],"predecessor-version":[{"id":97587,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/76196\/revisions\/97587"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=76196"}],"wp:term":[{"taxonomy":"support_category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_category?post=76196"},{"taxonomy":"support_tag","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_tag?post=76196"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=76196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}