{"id":75866,"date":"2023-05-08T14:05:55","date_gmt":"2023-05-08T18:05:55","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75866"},"modified":"2024-01-08T13:32:03","modified_gmt":"2024-01-08T18:32:03","slug":"password-statuses","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/password-statuses","title":{"rendered":"Password Statuses"},"content":{"rendered":"\n<p>JumpCloud has password status indicators that show the current password status of the users in your organization, so that you can make changes as necessary.&nbsp;The password statuses are:<\/p>\n\n\n\n<ul>\n<li>Password Pending<\/li>\n\n\n\n<li>Active<\/li>\n\n\n\n<li>Expired<\/li>\n\n\n\n<li>Locked<\/li>\n<\/ul>\n\n\n\n<p>Users with a&nbsp;<strong>Password Status<\/strong>&nbsp;state of&nbsp;<strong>Password Pending<\/strong>&nbsp;and&nbsp;<strong>User State<\/strong>&nbsp;of&nbsp;<strong>Active&nbsp;<\/strong>need to complete the activation process by following the instructions provided in the JumpCloud activation email sent by your IT admin. Alternatively, an admin can specify a password for the user&nbsp;in the Admin Portal. These users&nbsp;will have full access to their JumpCloud managed resources&nbsp;once their password is set and their account is in an Active user state. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/connect-new-users-to-resources\">Connect New Users to Resources<\/a> to learn more. <\/p>\n\n\n\n<p><strong>Considerations<\/strong><\/p>\n\n\n\n<ul>\n<li>If a user has a&nbsp;<strong>User State<\/strong>&nbsp;of anything other than&nbsp;<strong>Active<\/strong>, they won&#8217;t be able to access any of their JumpCloud resources, regardless of their password status. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/manage-user-states\">Manage User States<\/a> to learn more.<\/li>\n\n\n\n<li>It\u2019s possible for a user to have a&nbsp;<strong>Password Status<\/strong>&nbsp;that is&nbsp;<strong>Password Expired<\/strong>&nbsp;and&nbsp;<strong>Account Locked Out<\/strong>&nbsp;at the same time. The password status will show an&nbsp;expiration date&nbsp;that\u2019s in the past and the&nbsp;<strong>TOTP MFA Status<\/strong>&nbsp;as locked. In this situation, resetting a user\u2019s password returns the user back to an active password status.&nbsp;However, unlocking an account doesn\u2019t reset expired passwords.<\/li>\n\n\n\n<li>If a Mac user has FileVault enabled and gets locked out of their account, the login window doesn&#8217;t automatically refresh after the account is unlocked. For the user to log in to their device after their account is unlocked, the admin should do one of the following:\n<ul>\n<li>\u200bRestart the device.<\/li>\n\n\n\n<li>Log in with another user on the device, such as the JumpCloud admin, then log out.<\/li>\n\n\n\n<li>If name and password authentication is enabled, enter the user&#8217;s username.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>For JumpCloud managed Linux systems, the user is unable to authenticate into the target machine until their account is unlocked.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Active<\/strong> <strong>Password<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"74\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_Tab_ActivePassword-1024x74.png\" alt=\"\" class=\"wp-image-83378\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_ActivePassword-1024x74.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_ActivePassword-300x22.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_ActivePassword-768x55.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_ActivePassword-1536x111.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_ActivePassword-2048x148.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Users with an <strong>Active<\/strong>&nbsp;<strong>Password Status<\/strong>&nbsp;and an <strong>Active<\/strong>&nbsp;<strong>User State<\/strong> can:<\/p>\n\n\n\n<ul>\n<li>Connect&nbsp;to their JumpCloud managed resources.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Log in with their current password.<\/li>\n\n\n\n<li>Change their password at any time from the User Portal&nbsp;or&nbsp;from the User Portal Login page. See <a href=\"https:\/\/jumpcloud.com\/support\/change-your-user-portal-password\">Change Your User Portal Password<\/a> to learn more.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Password Pending<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"74\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_Tab_PasswordPending-1024x74.png\" alt=\"\" class=\"wp-image-83376\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_PasswordPending-1024x74.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_PasswordPending-300x22.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_PasswordPending-768x56.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_PasswordPending-1536x112.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_PasswordPending-2048x149.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Users with a&nbsp;<strong>Password Status<\/strong>&nbsp;state of&nbsp;<strong>Password pending<\/strong>&nbsp;and&nbsp;<strong>User State<\/strong>&nbsp;of&nbsp;<strong>Active&nbsp;<\/strong>need to complete the activation process by following the instructions provided in the activation email sent by their admin. Alternatively, an admin can specify a password for the user&nbsp;in the Admin Portal. These users&nbsp;will have full access to their JumpCloud managed resources&nbsp;once their password is set and their account is in an Active user state. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/connect-new-users-to-resources\">Connect New Users to Resources<\/a> to learn more. <\/p>\n\n\n\n<p><strong>To specify a password for the user in the Admin Portal:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT &gt;<\/strong>&nbsp;<strong>Users<\/strong>.<\/li>\n\n\n\n<li>Click anywhere on the row of a user&#8217;s name.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;the&nbsp;<strong>Details<\/strong>&nbsp;tab and expand the&nbsp;<strong>User Security Settings and Permissions&nbsp;<\/strong>section.<\/li>\n\n\n\n<li>Under the <strong>Password Settings<\/strong> section, enter the temporary password (the user will change this and create their own password) in the&nbsp;<strong>Password<\/strong>&nbsp;and&nbsp;<strong>Confirm Password<\/strong>&nbsp;fields, then click&nbsp;<strong>save user<\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>If you need to resend the activation email because the token expired or another issue, you can resend it from either the Users page or the User panel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"478\" height=\"1024\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_SendActivationEmail-478x1024.png\" alt=\"\" class=\"wp-image-83383\" style=\"width:239px;height:512px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_SendActivationEmail-478x1024.png 478w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_SendActivationEmail-140x300.png 140w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_SendActivationEmail.png 578w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/figure>\n\n\n\n<p><strong>To resend the activation email to users:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>User Management &gt;<\/strong>&nbsp;<strong>Users<\/strong>.<\/li>\n\n\n\n<li>Click anywhere on the row of a user&#8217;s name.&nbsp;<\/li>\n\n\n\n<li>Under&nbsp;<strong>Send activation email to user<\/strong> on the left-hand side of the user panel, click <strong>Send<\/strong>.&nbsp;<\/li>\n\n\n\n<li>You can also resend the activation email by selecting a user, then clicking <strong>more actions<\/strong> in the top right-hand corner, and then <strong>Resend Email<\/strong>. <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Expired<\/strong> <strong>Password<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"79\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_ExpiredPassword-1024x79.jpg\" alt=\"\" class=\"wp-image-83392\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_ExpiredPassword-1024x79.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_ExpiredPassword-300x23.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_ExpiredPassword-768x59.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_ExpiredPassword-1536x118.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_ExpiredPassword-2048x157.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Users with an <strong>Expired Password<\/strong>&nbsp;are disabled from accessing&nbsp;<em><strong>all<\/strong><\/em>&nbsp;resources they are connected to,&nbsp;<em><strong>including email.&nbsp;<\/strong><\/em>Their systemuser record is set to&nbsp;&#8220;password_expired&#8221;:true. Passwords can expire because the Password Aging option&#8217;s setting for password expiration has passed, or because an admin changed JumpCloud&#8217;s password complexity requirements and forced users to update their password by a certain date.<\/p>\n\n\n\n<p>Users are sent an email with a password reset link. This option is only viable if email access isn\u2019t managed by JumpCloud.&nbsp;Users can also use the&nbsp;self-service password reset option. See <a href=\"https:\/\/jumpcloud.com\/support\/change-your-user-portal-password\">Change Your User Portal Password<\/a> to learn more.&nbsp;<\/p>\n\n\n\n<p>To learn how to reset a User&#8217;s Password, see <a href=\"https:\/\/jumpcloud.com\/support\/reset-passwords\">Reset Passwords<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Locked<\/strong> <strong>Account<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"93\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_Tab_Account_Locked-1024x93.png\" alt=\"\" class=\"wp-image-83379\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_Account_Locked-1024x93.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_Account_Locked-300x27.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_Account_Locked-768x70.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_Account_Locked-1536x139.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Tab_Account_Locked-2048x185.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Tip:<\/strong> Hover over the user&#8217;s Password Status in the Users list to see a tooltip.<\/p><\/div><\/div><\/div>\n\n\n\n<p><strong>To filter for Locked Accounts:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>User Management &gt;<\/strong>&nbsp;<strong>Users<\/strong>.<\/li>\n\n\n\n<li>To the right of the <strong>Search<\/strong> bar, click the <strong>filter by<\/strong> dropdown, then Account Locked out. This will filter all of the locked accounts. <\/li>\n<\/ol>\n\n\n\n<p>A user with an <strong>Account Locked<\/strong>&nbsp;<strong>Password Status<\/strong>&nbsp;has exceeded the number of login attempts to the User Portal, or to a system endpoint. The user&nbsp;is&nbsp;locked out of their account and all resources they&#8217;re bound to. You can configure whether or not a user maintains access to their Google Workspace or M365 email accounts. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/manage-password-and-security-settings\">Manage Password and Security Settings<\/a> to learn more. <\/p>\n\n\n\n<p>Accounts can be unlocked in any of the following ways:<\/p>\n\n\n\n<ul>\n<li>If a user knows their password, the JumpCloud admin can unlock their account. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/unlock-user-accounts\">Unlock User Accounts<\/a> to learn more.<\/li>\n\n\n\n<li>If a user doesn\u2019t know their password&nbsp;and has access to their email, they can reset it.<\/li>\n\n\n\n<li>If a user doesn&#8217;t&nbsp;have access to their email, the JumpCloud admin can reset their password for them. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/reset-passwords\">Reset Passwords<\/a> to learn more.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>JumpCloud has password status indicators that show the current password status of the users in your organization, so that you [&hellip;]<\/p>\n","protected":false},"author":207,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2851,2920,3004,2850],"support_tag":[],"coauthors":[2843],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Password Statuses - JumpCloud<\/title>\n<meta name=\"description\" content=\"Explore what JumpCloud&#039;s different password statuses are so you know what actions need to be taken on users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/password-statuses\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Password Statuses\" \/>\n<meta property=\"og:description\" content=\"Explore what JumpCloud&#039;s different password statuses are so you know what actions need to be taken on users.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/password-statuses\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-08T18:32:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_Tab_ActivePassword-1024x74.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"sashaharrington\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/password-statuses\",\"url\":\"https:\/\/jumpcloud.com\/support\/password-statuses\",\"name\":\"Password Statuses - 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