{"id":75628,"date":"2023-06-05T13:09:37","date_gmt":"2023-06-05T17:09:37","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75628"},"modified":"2024-10-01T17:10:36","modified_gmt":"2024-10-01T21:10:36","slug":"mdm-commands","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/mdm-commands","title":{"rendered":"MDM Commands"},"content":{"rendered":"\n<p>Mobile Device Management (MDM) commands let you remotely execute certain management commands on devices that use MDM. These commands help you remotely control macOS,&nbsp;iOS, and iPadOS devices. Admins with the requisite permission level can run these MDM commands from the JumpCloud Admin Portal:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-272\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"4\"\n           data-rows=\"8\"\n           data-wpID=\"272\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                            <th class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text wpdt-bold\"\n                                    data-cell-id=\"A1\"\n                data-col-index=\"0\"\n                data-row-index=\"0\"\n                style=\" width:14.471780028944%;                padding:10px;\n                \"\n                >\n                                Command                <\/th>\n                                            <th class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text wpdt-bold\"\n                                    data-cell-id=\"B1\"\n                data-col-index=\"1\"\n                data-row-index=\"0\"\n                style=\" width:29.232995658466%;                padding:10px;\n                \"\n                >\n                                MacOS Device Enrollment (supported for all\u00a0enrollment types)                <\/th>\n                                            <th class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text wpdt-bold\"\n                                    data-cell-id=\"C1\"\n                data-col-index=\"2\"\n                data-row-index=\"0\"\n                style=\" width:29.088277858177%;                padding:10px;\n                \"\n                >\n                                Device-Enrolled iOS\/iPadOS (Corporate devices)                <\/th>\n                                            <th class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text wpdt-bold\"\n                                    data-cell-id=\"D1\"\n                data-col-index=\"3\"\n                data-row-index=\"0\"\n                style=\" width:27.206946454414%;                padding:10px;\n                \"\n                >\n                                User-Enrolled iOS\/iPadOS (Personal devices)\u00a0                <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"A2\"\n                data-col-index=\"0\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Lock                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"B2\"\n                data-col-index=\"1\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"C2\"\n                data-col-index=\"2\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"D2\"\n                data-col-index=\"3\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"A3\"\n                data-col-index=\"0\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Restart                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"B3\"\n                data-col-index=\"1\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"C3\"\n                data-col-index=\"2\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Not supported\u00a0                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"D3\"\n                data-col-index=\"3\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Not supported\u00a0                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"A4\"\n                data-col-index=\"0\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Shut down                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"B4\"\n                data-col-index=\"1\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"C4\"\n                data-col-index=\"2\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Not supported                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"D4\"\n                data-col-index=\"3\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Not supported\u00a0                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"A5\"\n                data-col-index=\"0\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Erase                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"B5\"\n                data-col-index=\"1\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"C5\"\n                data-col-index=\"2\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"D5\"\n                data-col-index=\"3\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Not supported\u00a0                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"A6\"\n                data-col-index=\"0\"\n                data-row-index=\"5\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Unenroll device                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"B6\"\n                data-col-index=\"1\"\n                data-row-index=\"5\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Supported only via API                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"C6\"\n                data-col-index=\"2\"\n                data-row-index=\"5\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Supported only via API                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"D6\"\n                data-col-index=\"3\"\n                data-row-index=\"5\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"A7\"\n                data-col-index=\"0\"\n                data-row-index=\"6\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Delete Device Passcode                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B7\"\n                data-col-index=\"1\"\n                data-row-index=\"6\"\n                style=\"                padding:10px;\n                \"\n                >\n                                N\/A                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"C7\"\n                data-col-index=\"2\"\n                data-row-index=\"6\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"D7\"\n                data-col-index=\"3\"\n                data-row-index=\"6\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"A8\"\n                data-col-index=\"0\"\n                data-row-index=\"7\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Delete Screen Time Passcode                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B8\"\n                data-col-index=\"1\"\n                data-row-index=\"7\"\n                style=\"                padding:10px;\n                \"\n                >\n                                N\/A                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"C8\"\n                data-col-index=\"2\"\n                data-row-index=\"7\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-valign-top wpdt-wrap-text\"\n                                    data-cell-id=\"D8\"\n                data-col-index=\"3\"\n                data-row-index=\"7\"\n                style=\"                padding:10px;\n                \"\n                >\n                                \u2714                <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>Occasionally, some devices running older versions of macOS will fail to erase. If the device cannot be erased, it will be locked.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>Prerequisites<\/strong>:<\/p>\n\n\n\n<ul>\n<li>MDM is configured for your organization. \n<ul>\n<li>See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/set-up-apple-mdm\" target=\"_blank\" rel=\"noreferrer noopener\">Set up Apple MDM<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Admins require command running permissions to run MDM Commands. \n<ul>\n<li>See <a href=\"https:\/\/jumpcloud.com\/support\/admin-portal-roles\" target=\"_blank\" rel=\"noreferrer noopener\">Admin Portal Roles<\/a> for more information.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Considerations:<\/p>\n\n\n\n<ul>\n<li>MDM commands appear in Directory Insights under the event type <strong>mdm_command_result<\/strong>. The specific command is detailed in the <strong>request_type<\/strong> field, such as <strong>clear_passcode<\/strong>.\n<ul>\n<li>See <a href=\"https:\/\/jumpcloud.com\/support\/directory-insights\" target=\"_blank\" rel=\"noreferrer noopener\">Get Started: Directory Insights<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-verify-a-device-can-be-managed-using-mdm-commands\">Verify a Device Can Be Managed Using MDM Commands<\/h2>\n\n\n\n<p>Before proceeding, verify that a device can be managed using MDM commands:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, select the&nbsp;device, then select the&nbsp;<strong>MDM<\/strong>&nbsp;tab.<\/li>\n\n\n\n<li>Verify that this device is enrolled in MDM.<br><img decoding=\"async\" width=\"3398\" height=\"1772\" class=\"wp-image-107421\" style=\"width: 1200px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device.png\" alt=\"The MDM Enrolled entry on the device's MDM tab shows whether the device is enrolled in mobile device management\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device.png 3398w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device-300x156.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device-1024x534.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device-768x400.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device-1536x801.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device-2048x1068.png 2048w\" sizes=\"(max-width: 3398px) 100vw, 3398px\" \/><\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>You can filter the devices list to show only the devices that are enrolled in MDM by clicking <strong>filter by<\/strong> and selecting <strong>MDM status &#8211; enrolled with JumpCloud<\/strong>. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lock-a-macos-device\">Lock a macOS Device<\/h2>\n\n\n\n<p>To remotely lock a lost device, you must set a PIN. The device remains locked until the user enters the PIN. The user cannot log in until the PIN is entered.<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then find the macOS device.<\/li>\n\n\n\n<li>In the device row, click&nbsp;<strong>Actions<\/strong> &gt; <strong>Lock Device<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Lock This Device<\/strong> dialog box, enter a six-digit PIN. Use a number that\u2019s easy to remember, or save it in a safe place, as JumpCloud does not save this information.&nbsp;This is the PIN that the user will need to enter to unlock the device.<\/li>\n\n\n\n<li>Click&nbsp;<strong>yes, lock<\/strong>.&nbsp;The device immediately restarts and displays a screen to enter the PIN to unlock the device. Allow 5-10 minutes for the device\u2019s status to change in the JumpCloud Admin Portal.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-restart-a-macos-device\">Restart a macOS Device<\/h2>\n\n\n\n<p>Send the restart command to immediately restart the device. Any unsaved work on the device is lost. If the device restarts quickly, the device\u2019s status in the JumpCloud Admin Portal might not change.<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then find the macOS device.<\/li>\n\n\n\n<li>In the device row, click&nbsp;<strong>Actions<\/strong> &gt; <strong>Restart Device<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Restart This Device<\/strong> dialog box, click&nbsp;<strong>yes, restart<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-shut-down-a-macos-device\">Shut Down a macOS Device<\/h2>\n\n\n\n<p>Send the shut down command to immediately shut&nbsp;down the device. Any unsaved work on the device is lost. If the device restarts quickly, the device\u2019s status in the JumpCloud Admin Portal might not change.<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then find the macOS device.<\/li>\n\n\n\n<li>In the device row, click&nbsp;<strong>Actions<\/strong> &gt; <strong>Shut Down<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Shut Down This Device<\/strong> dialog box, click&nbsp;<strong>yes, shut down<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-erase-a-macos-device\">Erase a macOS Device<\/h2>\n\n\n\n<p>Send the erase command to immediately erase the hard drive on the macOS device, even if the device is locked. Everything on the hard drive, including macOS software, is removed. The user is not warned of this action. See <a href=\"https:\/\/developer.apple.com\/documentation\/devicemanagement\/erase_a_device\" target=\"_blank\" rel=\"noreferrer noopener\">Apple&#8217;s Developer Documentation<\/a>. <\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>In macOS Monterey 12 and later, the erase command uses Erase All Content and Settings (EACS) on devices with Apple silicon or the Apple T2 Security Chip. EACS removes all user data and lets you quickly restore a macOS device to the Setup Assistant. If EACS can\u2019t run on a macOS 12+ device, the device falls back on Apple\u2019s obliteration behavior (macOS Big Sur 11 and prior).\u00a0<\/li>\n\n\n\n<li>Apple Silicon devices don&#8217;t prompt for a PIN after issuing the erase command whereas Intel-based devices do. To enable a PIN on Apple Silicon devices, first issue the lock command followed by the erase command. Once the device is unlocked using the PIN set during the lock command, the device receives the erase command and erases as expected.<\/li>\n\n\n\n<li>See <a href=\"https:\/\/jumpcloud.com\/support\/understand-the-erase-device-mdm-command\" target=\"_blank\" rel=\"noreferrer noopener\">Understand the Erase Device MDM Command<\/a> to learn more.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>..<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then select the device.<\/li>\n\n\n\n<li>From the device page, click&nbsp;<strong>Actions<\/strong> &gt; <strong>Erase Device<\/strong>.<br><img decoding=\"async\" width=\"3398\" height=\"1772\" class=\"wp-image-107426\" style=\"width: 1200px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-actions-erase-device.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-actions-erase-device.png 3398w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-actions-erase-device-300x156.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-actions-erase-device-1024x534.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-actions-erase-device-768x400.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-actions-erase-device-1536x801.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-actions-erase-device-2048x1068.png 2048w\" sizes=\"(max-width: 3398px) 100vw, 3398px\" \/><\/li>\n\n\n\n<li>In the <strong>Erase This Device<\/strong> dialog box, enter or paste in a six-digit PIN. Use a number&nbsp;that\u2019s easy to remember, or save it in a safe place, as JumpCloud does not save this information.<\/li>\n\n\n\n<li>Click&nbsp;<strong>yes, erase<\/strong>.&nbsp;If an error displays when you run the erase command on a Monterey device, the device still erases (which conforms with Apple&#8217;s Big Sur obliteration behavior).&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lock-an-ios-or-ipados-device\">Lock an iOS or iPadOS Device<\/h2>\n\n\n\n<p>When you remotely lock a lost iOS or iPadOS device, the device remains locked until the user enters the iPhone\u2019s passcode.&nbsp;<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then find the iOS device.<\/li>\n\n\n\n<li>In the device row, click&nbsp;<strong>Actions<\/strong> &gt; <strong>Lock Device<\/strong>.<br><img decoding=\"async\" width=\"3398\" height=\"1772\" class=\"wp-image-107431\" style=\"width: 1200px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/lock-ios-device.png\" alt=\"Use the actions menu to lick a device from the device list view\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/lock-ios-device.png 3398w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/lock-ios-device-300x156.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/lock-ios-device-1024x534.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/lock-ios-device-768x400.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/lock-ios-device-1536x801.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/lock-ios-device-2048x1068.png 2048w\" sizes=\"(max-width: 3398px) 100vw, 3398px\" \/><\/li>\n\n\n\n<li>In the <strong>Lock This Device<\/strong> dialog box, click&nbsp;<strong>yes, lock<\/strong>. The iOS device is immediately locked and displays a lock screen.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Users have a variety of ways to lock their iPhones and should consult their Apple iPhone documentation.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-erase-a-corporate-owned-ios-or-ipados-device\">Erase a Corporate-Owned iOS or iPadOS Device<\/h2>\n\n\n\n<p>Send the erase command to immediately remove all data from a corporate-owned device, even if the device is locked. The user is not warned of this action. The user can&#8217;t access this device until you unlock it and complete the setup. For more information on remote wipe, see&nbsp;<a href=\"https:\/\/support.apple.com\/guide\/deployment\/welcome\/web\" target=\"_blank\" rel=\"noreferrer noopener\">Apple\u2019s documentation<\/a>.&nbsp;<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then select the iOS device.<\/li>\n\n\n\n<li>From the device page, click&nbsp;<strong>Actions<\/strong> &gt; <strong>Erase Device<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Erase This Device<\/strong> dialog box, click&nbsp;<strong>yes, erase<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>If you prefer to remove just the individual profile for iOS or iPadOS, you can remotely unenroll the device through the API and all the other profiles will leave with it. If the profile was installed through a policy, unbinding the policy from the device uninstalls the profile.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unenroll-a-personal-ios-or-ipados-device\">Unenroll a Personal iOS or iPadOS Device<\/h2>\n\n\n\n<p>Removing an iOS device from MDM enrollment can only be done for personal devices. The user is not warned of this action. The device will be unenrolled from MDM and all of the data and apps allowed by MDM will be removed when the partition is deleted. You cannot unenroll a corporate device through the Admin Portal; that can be done only through the API.<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT &gt; Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then select the iOS device.<\/li>\n\n\n\n<li>From the <strong>Actions<\/strong> menu, click&nbsp;<strong>Unenroll Device<\/strong>&nbsp;to remove a user-enrolled iOS device from MDM.<\/li>\n\n\n\n<li>Click&nbsp;<strong>yes, unenroll<\/strong>.<br><img decoding=\"async\" width=\"3434\" height=\"1792\" class=\"wp-image-107744\" style=\"width: 1200px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/unenroll-ios-device-mdm-command.png\" alt=\"From the device Actions menu, select Unenroll Device. Select yes, unenroll from the confirmation modal \" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/unenroll-ios-device-mdm-command.png 3434w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/unenroll-ios-device-mdm-command-300x157.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/unenroll-ios-device-mdm-command-1024x534.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/unenroll-ios-device-mdm-command-768x401.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/unenroll-ios-device-mdm-command-1536x802.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/unenroll-ios-device-mdm-command-2048x1069.png 2048w\" sizes=\"(max-width: 3434px) 100vw, 3434px\" \/><\/li>\n\n\n\n<li>To verify the unenrollment, click the&nbsp;<strong>MDM<\/strong> tab. The <strong>MDM Enrolled <\/strong>status will now be&nbsp;<strong>No<\/strong>. Note that unenrolling a device does not remove the device from the Devices List.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>If you delete a personal or corporate-owned&nbsp;device from the Devices List in the Admin Portal, the device will also unenroll from MDM.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-delete-an-ios-or-ipados-device-passcode\">Delete an iOS or iPadOS Device Passcode<\/h2>\n\n\n\n<p>This command is applicable for the following devices:<\/p>\n\n\n\n<ul>\n<li>iOS 4.0+<\/li>\n\n\n\n<li>iPadOS 4.0+<\/li>\n<\/ul>\n\n\n\n<p>Deleting a device passcode unlocks the device for the end user, allowing anyone to access the device without entering the passcode on the lock screen. <\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>See Apple&#8217;s documentation for more information on Passcodes: <a href=\"https:\/\/support.apple.com\/guide\/iphone\/set-a-passcode-iph14a867ae\/17.0\/ios\/17.0\" target=\"_blank\" rel=\"noreferrer noopener\">Set a passcode on iPhone<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To clear the device password<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT<\/strong> &gt; <strong>Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then select the iOS or iPadOS device.<\/li>\n\n\n\n<li>From the <strong>Actions<\/strong> menu, click&nbsp;<strong>Delete Device Passcode<\/strong>.<\/li>\n\n\n\n<li>On the confirmation, click&nbsp;<strong>yes, clear<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-delete-an-ios-or-ipados-screen-time-passcode\">Delete an iOS or iPadOS Screen Time Passcode<\/h2>\n\n\n\n<p>This command is applicable for the following devices:<\/p>\n\n\n\n<ul>\n<li>Supervised iOS 8.0+<\/li>\n\n\n\n<li>Supervised iPadOS 8.0+<\/li>\n<\/ul>\n\n\n\n<p>Deleting this clears the passcode on the device&#8217;s Screen Time settings to unlock them, and removes any restrictions that have been set within <strong>Settings<\/strong> &gt; <strong>Screen Time<\/strong>.<br><img decoding=\"async\" width=\"640\" height=\"908\" class=\"wp-image-110756\" style=\"width: 600px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/screen-time-settings.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/screen-time-settings.png 640w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/screen-time-settings-211x300.png 211w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>See Apple&#8217;s documentation for more information about these settings: <a href=\"https:\/\/support.apple.com\/guide\/iphone\/set-up-screen-time-iphb0c7313c9\/ios\" target=\"_blank\" rel=\"noreferrer noopener\">Set up Screen Time on iPhone<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To clear the Screen Time Passcode<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT<\/strong> &gt; <strong>Devices<\/strong>.<\/li>\n\n\n\n<li>Select the&nbsp;<strong>Devices<\/strong>&nbsp;tab, then select the iOS or iPadOS device.<\/li>\n\n\n\n<li>From the <strong>Actions<\/strong> menu, click&nbsp;<strong>Delete Screen Time Passcode<\/strong>.<\/li>\n\n\n\n<li>On the confirmation, click&nbsp;<strong>Delete<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Mobile Device Management (MDM) commands let you remotely execute certain management commands on devices that use MDM. These commands help [&hellip;]<\/p>\n","protected":false},"author":203,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2925,2852,2995],"support_tag":[],"coauthors":[2837,3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MDM Commands - JumpCloud<\/title>\n<meta name=\"description\" content=\"Explore how JumpCloud MDM commands can help you remotely control macOS, iOS, and iPadOS Apple devices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/mdm-commands\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MDM Commands\" \/>\n<meta property=\"og:description\" content=\"Explore how JumpCloud MDM commands can help you remotely control macOS, iOS, and iPadOS Apple devices.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/mdm-commands\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-01T21:10:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/03\/mdm-enrolled-device.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"derekpietras, nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/mdm-commands\",\"url\":\"https:\/\/jumpcloud.com\/support\/mdm-commands\",\"name\":\"MDM Commands - 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