{"id":75494,"date":"2023-06-05T13:11:07","date_gmt":"2023-06-05T17:11:07","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75494"},"modified":"2024-07-10T16:33:08","modified_gmt":"2024-07-10T20:33:08","slug":"migrate-devices-from-other-mdm-providers-to-jumpcloud","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud","title":{"rendered":"Migrate Devices From Other MDM Providers to JumpCloud"},"content":{"rendered":"\n<p>There are two ways to migrate macOS devices from other Mobile Device Management (MDM) vendors to JumpCloud\u2019s MDM. The method you use depends on the device\u2019s enrollment status in Apple\u2019s Automated Device Enrollment (ADE) or Apple Business Manager (ABM):<\/p>\n\n\n\n<ul>\n<li><strong>The device\u00a0<em>is<\/em>\u00a0enrolled in Apple\u2019s Automated Device Enrollment<\/strong>\u00a0<strong>or ABM<\/strong>\u00a0&#8211; If a device is shipped with an MDM enrollment profile already installed, use your current MDM provider to unenroll the device. You can then migrate the device to JumpCloud MDM. See\u00a0<a href=\"#migrate-ade\">To migrate an Automated Device Enrollment-enrolled device to JumpCloud MDM<\/a>\u00a0below.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card warning\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Warning:<\/strong> \n<p>For ADE devices enrolled with another MDM vendor, you must perform the following steps before they can be enrolled in JumpCloud MDM:<\/p>\n\n\n\n<ul>\n<li>Unenroll these devices directly from the other MDM vendor.<\/li>\n\n\n\n<li>Remove the old enrollment profile from these devices.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ul>\n<li><strong>The device&nbsp;<em>is not<\/em>&nbsp;enrolled in Apple\u2019s Automated Device Enrollment or ABM<\/strong>&nbsp;&#8211; If a device hasn\u2019t been enrolled through Automated Device Enrollment&nbsp;or ABM, you can migrate the device from another MDM vendor to JumpCloud MDM. See&nbsp;<a href=\"#migrate-non-ade\">To migrate a non-Automated Device Enrollment&nbsp;device to JumpCloud MDM<\/a>&nbsp;below.<\/li>\n<\/ul>\n\n\n\n<p id=\"magrate-ade\"><strong>To migrate an Automated Device Enrollment-enrolled device to JumpCloud MDM<\/strong>:<\/p>\n\n\n\n<p>You\u2019ll need to log into your ABM or Apple School Manager (ASM) account to reassign the device, and then re-enroll it using Apple\u2019s Automated Device Enrollment.<\/p>\n\n\n\n<ol>\n<li>Access your current MDM provider and unenroll the device from that provider. If the current MDM provider cannot send the unenroll command and the enrollment profile is non-removable, you will need to erase the device before re-enrolling it with JumpCloud.<\/li>\n\n\n\n<li>If the device was enrolled using Automated Device Enrollment&nbsp;with ABM or ASM, reassign the device from your ABM or ASM account:\n<ol start=\"1\" class=\"is-lower-alpha\">\n<li>Log into your&nbsp;<a target=\"_blank\" href=\"https:\/\/business.apple.com\/\" rel=\"noreferrer noopener\">ABM<\/a>&nbsp;or&nbsp;<a target=\"_blank\" href=\"https:\/\/school.apple.com\/\" rel=\"noreferrer noopener\">ASM<\/a>&nbsp;account.<\/li>\n\n\n\n<li>Select&nbsp;<strong>Devices<\/strong>&nbsp;in the sidebar and select your device. You might need to search by serial number.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Edit MDM Server<\/strong>.<\/li>\n\n\n\n<li>Select one of these options:\n<ul>\n<li><strong>Assign to the following MDM<\/strong>&nbsp;&#8211; Choose a JumpCloud MDM server for automated enrollment or zero-touch enrollment. For more instructions, see <a href=\"https:\/\/jumpcloud.com\/support\/configure-ade\" target=\"_blank\" rel=\"noreferrer noopener\">Configure Automated Device Enrollment<\/a> and <a href=\"https:\/\/jumpcloud.com\/support\/add-company-owned-apple-devices-to-mdm-with-device-enrollment\" target=\"_blank\" rel=\"noreferrer noopener\">Add Company-Owned Apple Devices to MDM with Device Enrollment<\/a>.<\/li>\n\n\n\n<li><strong>Unassign from the current MDM<\/strong>&nbsp;&#8211; Choose&nbsp;<strong>Unassign<\/strong>&nbsp;for device enrollment (formerly called manual or user-approved enrollment).<br><img decoding=\"async\" width=\"1539\" height=\"1029\" class=\"wp-image-84586\" style=\"width: 1200px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png 1539w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment-300x201.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment-1024x685.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment-768x513.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment-1536x1027.png 1536w\" sizes=\"(max-width: 1539px) 100vw, 1539px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>Continue<\/strong>, then click&nbsp;<strong>Continue<\/strong>&nbsp;again to confirm the change. For more details on assigning and reassigning devices, see&nbsp;<a href=\"https:\/\/support.apple.com\/guide\/apple-business-manager\/assign-reassign-or-unassign-devices-asmf500c0851\/1\/web\/1\" target=\"_blank\" rel=\"noreferrer noopener\">Apple&#8217;s documentation<\/a>&nbsp;on&nbsp;assigning, reassigning, and unassigning devices in ABM.<\/li>\n\n\n\n<li>Re-enroll the device. As root, use this command to enroll the device with Automated Device Enrollment: <br><kbd>#&nbsp;profiles renew -type enrollment <\/kbd><br>This command also creates a profile that the user cannot remove from the device, so that your company can continue to manage the device.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<p id=\"migrate-non-ade\"><strong>To migrate a non-Automated Device Enrollment device to JumpCloud MDM<\/strong>:<\/p>\n\n\n\n<p>If your devices have not been enrolled through Apple\u2019s Automated Device Enrollment or ABM, you can migrate those devices from another MDM vendor to JumpCloud\u2019s MDM. If you don\u2019t have the JumpCloud agent installed, installing the enrollment profile also auto-installs the agent. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/add-company-owned-apple-devices-to-mdm-with-device-enrollment\" target=\"_blank\" rel=\"noreferrer noopener\">Add Company-Owned Apple Devices to MDM with Device Enrollment<\/a>.&nbsp;<\/p>\n\n\n\n<p>JumpCloud&#8217;s MDM Enrollment policy includes the ability to remove existing non-JumpCloud MDM enrollment profiles so that you can migrate devices from another MDM vendor to JumpCloud. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/create-a-mac-mdm-enrollment-policy\" target=\"_blank\" rel=\"noreferrer noopener\">Create a MacOS MDM Enrollment Policy<\/a>&nbsp;to learn how to remove existing non-JumpCloud MDM enrollment profiles before re-applying the JumpCloud MDM enrollment policy.<\/p>\n\n\n\n<ol>\n<li>Unenroll device from your current vendor.<\/li>\n\n\n\n<li>Enroll the device with JumpCloud. See&nbsp;Choosing an MDM Enrollment Method.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>There are two ways to migrate macOS devices from other Mobile Device Management (MDM) vendors to JumpCloud\u2019s MDM. The method [&hellip;]<\/p>\n","protected":false},"author":203,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2925,2852,2995],"support_tag":[],"coauthors":[2837,3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Migrate Devices From Other MDM Providers to JumpCloud - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to migrate Apple devices from other MDM providers to JumpCloud MDM, and understand how the process differs depending on a device&#039;s enrollment status in ADE.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Migrate Devices From Other MDM Providers to JumpCloud\" \/>\n<meta property=\"og:description\" content=\"Learn how to migrate Apple devices from other MDM providers to JumpCloud MDM, and understand how the process differs depending on a device&#039;s enrollment status in ADE.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-10T20:33:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"derekpietras, nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud\",\"url\":\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud\",\"name\":\"Migrate Devices From Other MDM Providers to JumpCloud - JumpCloud\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png\",\"datePublished\":\"2023-06-05T17:11:07+00:00\",\"dateModified\":\"2024-07-10T20:33:08+00:00\",\"description\":\"Learn how to migrate Apple devices from other MDM providers to JumpCloud MDM, and understand how the process differs depending on a device's enrollment status in ADE.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#primaryimage\",\"url\":\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/jumpcloud.com\/support\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Migrate Devices From Other MDM Providers to JumpCloud\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"JumpCloud\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"JumpCloud\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"JumpCloud\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Migrate Devices From Other MDM Providers to JumpCloud - JumpCloud","description":"Learn how to migrate Apple devices from other MDM providers to JumpCloud MDM, and understand how the process differs depending on a device's enrollment status in ADE.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud","og_locale":"en_US","og_type":"article","og_title":"Migrate Devices From Other MDM Providers to JumpCloud","og_description":"Learn how to migrate Apple devices from other MDM providers to JumpCloud MDM, and understand how the process differs depending on a device's enrollment status in ADE.","og_url":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud","og_site_name":"JumpCloud","article_modified_time":"2024-07-10T20:33:08+00:00","og_image":[{"url":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes","Written by":"derekpietras, nickconrad"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud","url":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud","name":"Migrate Devices From Other MDM Providers to JumpCloud - JumpCloud","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#primaryimage"},"image":{"@id":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#primaryimage"},"thumbnailUrl":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png","datePublished":"2023-06-05T17:11:07+00:00","dateModified":"2024-07-10T20:33:08+00:00","description":"Learn how to migrate Apple devices from other MDM providers to JumpCloud MDM, and understand how the process differs depending on a device's enrollment status in ADE.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#primaryimage","url":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png","contentUrl":"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/abm_edit_server_assignment.png"},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/support\/migrate-devices-from-other-mdm-providers-to-jumpcloud#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/jumpcloud.com\/support"},{"@type":"ListItem","position":3,"name":"Migrate Devices From Other MDM Providers to JumpCloud"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"JumpCloud","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"JumpCloud","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"JumpCloud"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/75494"}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/support"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/203"}],"version-history":[{"count":3,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/75494\/revisions"}],"predecessor-version":[{"id":112746,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/75494\/revisions\/112746"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=75494"}],"wp:term":[{"taxonomy":"support_category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_category?post=75494"},{"taxonomy":"support_tag","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_tag?post=75494"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=75494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}