{"id":75453,"date":"2023-06-05T13:09:04","date_gmt":"2023-06-05T17:09:04","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75453"},"modified":"2024-04-11T14:11:56","modified_gmt":"2024-04-11T18:11:56","slug":"grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos","title":{"rendered":"Grant Full Disk Access Permissions to the JumpCloud Agent for macOS"},"content":{"rendered":"\n<p>Starting with macOS Monterey, Apple has made a change that affects JumpCloud and JumpCloud IT Admins. Apple now restricts the <kbd>\/etc\/pam.d\/<\/kbd> directory on macOS Monterey and newer devices, and requires that any process that wants to edit the files in this directory have user consent, or consent supplied by their admin through an MDM profile.<\/p>\n\n\n\n<p>The files in the <kbd>\/etc\/pam.d\/<\/kbd> directory control a part of the macOS authentication system called pluggable authentication modules. JumpCloud\u2019s login window mechanism is an example of a pluggable authentication module. The JumpCloud agent edits the authorization and screensaver settings files to use the JumpCloud authentication module, which allows your user passwords to be synced to the machine.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Preparing for this Change<\/h2>\n\n\n\n<ul>\n<li><strong>If you are using JumpCloud\u2019s MDM with your macOS Devices&nbsp;<\/strong>&#8211; JumpCloud now grants&nbsp;<kbd>SystemPolicyAllFiles<\/kbd>&nbsp;to our agent and supporting processes on the device as part of enrollment in the MDM, and you do not need to make any changes. This allows existing devices that are updated to Monterey to continue to check in.<\/li>\n\n\n\n<li><strong>If you are setting up JumpCloud using Device Enrollment or Automated Device Enrollment with another MDM (such as Jamf Pro&#8217;s Prestage Enrollment method) and Zero-Touch Onboarding<\/strong>&nbsp;&#8211; You&#8217;ll also need to update the enrollment configuration to have access. For instructions, see the procedure below. For more detail on JumpCloud&#8217;s MDM Prestage User Enrollment, see&nbsp;<a target=\"_blank\" href=\"https:\/\/github.com\/TheJumpCloud\/MDM-Prestage-User-Enrollment\" rel=\"noreferrer noopener\">Zero-Touch Prestage User Enrollment GitHub<\/a>.<\/li>\n\n\n\n<li><strong>If you are using JumpCloud with another MDM, such as Jamf Pro, Kandji, Mosyle, or SimpleMDM&nbsp;<\/strong>&#8211;&nbsp;You will need to either manually grant the agent permissions, or download the &nbsp;preconfigured profile for use with your MDM to grant the appropriate permissions to our software. See&nbsp;<a href=\"#granting-non-jumpcloud\">To grant permissions for a non-JumpCloud MDM<\/a>.<\/li>\n\n\n\n<li><strong>If none of your macOS devices are enrolled in MDM<\/strong>&nbsp;&#8211; &nbsp;Starting with macOS Monterey, you will need to give the JumpCloud agent Full Disk Access permission to enable our agent to communicate with the authentication controls on the system. See&nbsp;<a href=\"#granting-not-mdm\">To grant permissions for a device that is not enrolled in MDM<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"granting-non-jumpcloud\">Granting Permissions for a Non-JumpCloud MDM<\/h2>\n\n\n\n<p><strong>To grant permissions for a non-JumpCloud MDM<\/strong>:<\/p>\n\n\n\n<p>A custom profile is required for Steps 1-2 and is attached to this article.<\/p>\n\n\n\n<ol>\n<li>Download the profile file from this article.&nbsp;It&#8217;s located on the right side of this page&nbsp;under <strong>In this Article<\/strong>.<\/li>\n\n\n\n<li>Follow the instructions for your MDM to install this custom profile.<\/li>\n\n\n\n<li>Alternatively, if you\u2019d rather use a Privacy Preferences Policy Control policy directly inside your MDM, you can grant the required privileges for the&nbsp;<kbd>jumpcloud-agent<\/kbd>:\n<ol start=\"1\" class=\"is-lower-alpha\">\n<li>Set the path for the policy to&nbsp;<kbd>\/opt\/jc\/bin\/jumpcloud-agent<\/kbd>.<\/li>\n\n\n\n<li>Set the privilege to&nbsp;<kbd>SystemPolicySysAdminFiles<\/kbd>&nbsp;or&nbsp;<kbd>SystemPolicyAllFiles<\/kbd>.<\/li>\n\n\n\n<li>Change the code requirements to:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>\u200b\u200bidentifier &#8220;jumpcloud-agent&#8221; and anchor apple generic and certificate 1[field.1.2.840.113635.100.6.2.6] \/* exists *\/ and certificate leaf[field.1.2.840.113635.100.6.1.13] \/* exists *\/ and certificate leaf[subject.OU] = N985MXSH85<\/p>\n<\/div><\/div>\n\n\n\n<ol start=\"4\">\n<li>You\u2019ll need to grant the required privileges for the&nbsp;<kbd>jumpcloud-agent updater<\/kbd>:\n<ol start=\"1\" class=\"is-lower-alpha\">\n<li>Set the path for the policy to&nbsp;<kbd>\/opt\/jc\/bin\/jumpcloud-agent-updater<\/kbd>.<\/li>\n\n\n\n<li>Set the privilege to&nbsp;<kbd>SystemPolicySysAdminFiles<\/kbd>&nbsp;or&nbsp;<kbd>SystemPolicyAllFiles<\/kbd>.<\/li>\n\n\n\n<li>Change the code requirements to:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>identifier &#8220;jumpcloud-agent-updater-darwin&#8221; and anchor apple generic and certificate 1[field.1.2.840.113635.100.6.2.6] \/* exists *\/ and certificate leaf[field.1.2.840.113635.100.6.1.13] \/* exists *\/ and certificate leaf[subject.OU] = N985MXSH85<\/p>\n<\/div><\/div>\n\n\n\n<ol start=\"5\">\n<li>You\u2019ll also need to grant the required privileges for the&nbsp;<kbd>jcosqueryi<\/kbd>:\n<ol start=\"1\" class=\"is-lower-alpha\">\n<li>Set the path for the policy to&nbsp;<kbd>\/opt\/jc\/bin\/jcosqueryi<\/kbd>.<\/li>\n\n\n\n<li>Set the privilege to either&nbsp;<kbd>SystemPolicySysAdminFiles<\/kbd>&nbsp;or&nbsp;<kbd>SystemPolicyAllFiles<\/kbd>.<\/li>\n\n\n\n<li>Change the code requirements to:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>identifier osqueryd and anchor apple generic and certificate 1[field.1.2.840.113635.100.6.2.6] \/* exists *\/ and certificate leaf[field.1.2.840.113635.100.6.1.13] \/* exists *\/ and certificate leaf[subject.OU] = B89LNTUADM<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"granting-not-mdm\">Granting Permissions for a Device Not Enrolled in MDM<\/h2>\n\n\n\n<p>Beginning with macOS Monterey, the JumpCloud agent on a device that is not enrolled in MDM requires permissions to touch two additional files. This is a security measure that Apple has taken to avoid tampering with the authentication systems by unauthorized parties, like malware.<\/p>\n\n\n\n<p><strong>To grant permissions for a device that is not enrolled in MDM (macOS Sonoma)<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Click the Apple menu at the top of the screen.<\/li>\n\n\n\n<li>Select\u00a0<strong>System Settings&#8230; &gt; Privacy &amp; Security<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Full Disk Access<\/strong>.<\/li>\n\n\n\n<li>Find <strong>jumpcloud-agent-updater<\/strong> and move the toggle to the enabled position. You may be required to enter a password to make this change.<br><img decoding=\"async\" width=\"1434\" height=\"1254\" class=\"wp-image-108803\" style=\"width: 650px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/full-disk-access-sonoma.png\" alt=\"Find Full Disk Access permissions in the Apple's Privacy &amp; Security settings\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/full-disk-access-sonoma.png 1434w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/full-disk-access-sonoma-300x262.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/full-disk-access-sonoma-1024x895.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/full-disk-access-sonoma-768x672.png 768w\" sizes=\"(max-width: 1434px) 100vw, 1434px\" \/><\/li>\n<\/ol>\n\n\n\n<p><strong>To grant permissions for a device that is not enrolled in MDM (macOS Ventura or earlier)<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Click the Apple menu at the top of the screen.<\/li>\n\n\n\n<li>Select&nbsp;<strong>System Settings &gt; Privacy &amp; Security<\/strong>.<\/li>\n\n\n\n<li>Click the lock, enter your password for the device, and click&nbsp;<strong>Unlock<\/strong>.<\/li>\n\n\n\n<li>Select&nbsp;<strong>Full Disk Access<\/strong>.<\/li>\n\n\n\n<li>Select&nbsp;<strong>jumpcloud-agent<\/strong>.<br><img decoding=\"async\" width=\"662\" height=\"576\" class=\"wp-image-84474\" style=\"width: 662px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/mac_settings_full_disk_access.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/mac_settings_full_disk_access.png 662w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/mac_settings_full_disk_access-300x261.png 300w\" sizes=\"(max-width: 662px) 100vw, 662px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"6\">\n<li>Click the lock.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Upgrading from MacOS Mojave 10.14 or Earlier<\/h2>\n\n\n\n<p><strong>To upgrade from macOS Mojave 10.14 or earlier<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Ensure that the devices have the Jumpcloud Agent Permissions profile installed on the machine before the upgrade or immediately after.<\/li>\n\n\n\n<li>Manually install a current version of the agent and provide Full Disk Access to the agent via System Preferences.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Starting with macOS Monterey, Apple has made a change that affects JumpCloud and JumpCloud IT Admins. Apple now restricts the [&hellip;]<\/p>\n","protected":false},"author":203,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2925,2852],"support_tag":[],"coauthors":[2837,3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Grant Full Disk Access to the Agent for macOS - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to grant full disk permissions to the JumpCloud agent for macOS, a change that is necessary starting the macOS Monterey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grant Full Disk Access Permissions to the JumpCloud Agent for macOS\" \/>\n<meta property=\"og:description\" content=\"Learn how to grant full disk permissions to the JumpCloud agent for macOS, a change that is necessary starting the macOS Monterey.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-11T18:11:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/full-disk-access-sonoma.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"derekpietras, nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos\",\"url\":\"https:\/\/jumpcloud.com\/support\/grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos\",\"name\":\"Grant Full Disk Access to the Agent for macOS - 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