{"id":75267,"date":"2023-06-05T13:09:33","date_gmt":"2023-06-05T17:09:33","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75267"},"modified":"2024-12-11T06:53:56","modified_gmt":"2024-12-11T11:53:56","slug":"reset-jumpcloud-passwords-for-macos-from-the-admin-portal","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/reset-jumpcloud-passwords-for-macos-from-the-admin-portal","title":{"rendered":"Reset JumpCloud Passwords for MacOS from the Admin Portal"},"content":{"rendered":"\n<p>After you\u2019ve used JumpCloud to encrypt a system, set security policies, enforce multi-factor authentication, require strong passwords, and scan continually for malware threats, you want employees to manage their identities and passwords in this well-fortified environment. Mac users can reset their passwords from the JumpCloud Menu Bar App&nbsp;and from the User Portal.<\/p>\n\n\n\n<p>We recommend you let users manage their own passwords using the JumpCloud Menu Bar App.&nbsp;Changing a password with the Menu Bar App also ensures that the user\u2019s Mac passwords stored in Keychain and FileVault stay in sync with JumpCloud.&nbsp;Sometimes it\u2019s not possible for a user to access the JumpCloud Menu Bar App, such as in the following cases:<\/p>\n\n\n\n<ul>\n<li>An administrator needs to update a password in Active Directory.<\/li>\n\n\n\n<li>User accounts are managed by Active Directory using AD Integration and can\u2019t use the JumpCloud Menu Bar App to reset their password.<\/li>\n<\/ul>\n\n\n\n<p>In these cases, an administrator can reset a user\u2019s password in the JumpCloud Admin Portal. After you reset it, users need to sync their JumpCloud IdentityOS\u00ae password to the Mac using the JumpCloud Menu Bar App.<\/p>\n\n\n\n<p><strong>Considerations<\/strong><\/p>\n\n\n\n<ul>\n<li>You can show users how to change their own passwords in the Menu Bar App.<\/li>\n\n\n\n<li>If Mac users change their passwords in the User Portal, they are required to sync their JumpCloud and macOS passwords. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/manage-macos-passwords\">Manage MacOS Passwords<\/a>.<\/li>\n\n\n\n<li>If a user account is locked due to repeated failed login attempts, the account can be unlocked without the user having to reset their password. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/unlock-user-accounts\">Unlock User Accounts<\/a>&nbsp;for details.<\/li>\n\n\n\n<li>If you set a temporary password, the user must first sync that temporary password with the device, FileVault, and keychain. Only after these all of these are in sync can the user change their temporary password.<\/li>\n\n\n\n<li>Make sure&nbsp;you&#8217;re using a supported web browser type and version.<\/li>\n<\/ul>\n\n\n\n<p><strong>To reset a Mac user&#8217;s account from the Admin Portal:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log into the JumpCloud Admin&nbsp;Portal:&nbsp;<a target=\"_blank\" href=\"https:\/\/console.jumpcloud.com\/\" rel=\"noreferrer noopener\">https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT &gt;<\/strong>&nbsp;<strong>Users<\/strong>.<\/li>\n\n\n\n<li>Select a user.<\/li>\n\n\n\n<li>On the&nbsp;<strong>User&nbsp;Details<\/strong>&nbsp;panel, select&nbsp;<strong>Details<\/strong>.<\/li>\n\n\n\n<li>Select&nbsp;<strong>User Security Settings and Permissions<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Reset Password.<\/strong><\/li>\n\n\n\n<li>Enter the new password for the user.\n<ul>\n<li>The password must be between 12-64 characters in length and cannot contain the user&#8217;s email or username.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>save user<\/strong>.<\/li>\n\n\n\n<li>The user must log&nbsp;out of their system and log back in with the new password.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>After you\u2019ve used JumpCloud to encrypt a system, set security policies, enforce multi-factor authentication, require strong passwords, and scan continually [&hellip;]<\/p>\n","protected":false},"author":202,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2925,2852],"support_tag":[],"coauthors":[2836,3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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