Note:<\/strong> \nIf you reset your password, a new, empty keychain will be issued, and the old one will be inaccessible. You can access your keychain in the future by providing your previous Keychain password.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
Syncing Your JumpCloud Password with Your Device Password<\/h2>\n\n\n\nSyncing Your JumpCloud Password When Logged In<\/h3>\n\n\n\n
If your password has changed outside of the JumpCloud menu bar app (such as by an Admin reset, within the User Portal, or changing it in an upstream system that syncs passwords with JumpCloud), you have to sync your password in the JumpCloud menu bar app. <\/p>\n\n\n\n
To sync your JumpCloud password with your device password:<\/strong><\/p>\n\n\n\n\n- Once your password has been changed, the JumpCloud menu bar app will recognize that your password has changed and push a notification to your device to confirm the new password and sync it to the device, macOS Keychain, and store it in FileVault.<\/li>\n\n\n\n
- Click on the JumpCloud tray app icon and click Confirm Now<\/strong> to confirm your password.
<\/li>\n\n\n\n- On the Confirm Your JumpCloud Password<\/strong> screen, enter the new password in the Current JumpCloud Password<\/strong> field and click Next<\/strong>.
<\/li>\n\n\n\n- On the Almost done! Sync your keychain.<\/strong> screen, enter your previous JumpCloud password in the Previous JumpCloud Password<\/strong> field.
<\/li>\n<\/ol>\n\n\n\n<\/p><\/div>
Important:<\/strong> \nIf you enter the previous password incorrectly or continue without entering the previous password, we will attempt to recover the password for you to keep your keychain access. If we are unable to recover this password, a new keychain will be created and any passwords saved to the old keychain will be lost. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
\n- Click Next<\/strong>. A success message appears telling you that your password is up-to-date.<\/li>\n<\/ol>\n\n\n\n
Syncing Your JumpCloud Password When Your Device is Offline<\/h3>\n\n\n\n
If your password is changed or reset when you are logged out of your device, the new password won\u2019t yet match the one you use to log in to your device or any passwords stored in FileVault.<\/p>\n\n\n\n
To sync your new JumpCloud user password with your device password:<\/strong><\/p>\n\n\n\n\n- If FileVault is enabled, enter your FileVault password. This is the previous password used to log in to your device. <\/li>\n\n\n\n
- On the next screen, you’re promoted to enter your previous JumpCloud password in the Previous Password<\/strong> field and the new password in the Current Password<\/strong> field.
<\/li>\n<\/ol>\n\n\n\n<\/p><\/div>
Important:<\/strong> \nIf you enter the previous password incorrectly or continue without entering the previous password, we will attempt to recover the password for you to keep your keychain access. If we are unable to recover this password, a new keychain will be created and any passwords saved to the old keychain will be lost. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
\n- Click on the JumpCloud tray app icon and click Confirm Now<\/strong> to confirm your password.
<\/li>\n\n\n\n- On the Confirm Your JumpCloud Password<\/strong> screen, enter the new password in the Current JumpCloud Password<\/strong> field and click Next<\/strong>.
<\/li>\n\n\n\n- On the Almost done! Sync your keychain.<\/strong> screen, enter your previous JumpCloud password in the Previous JumpCloud Password<\/strong> field.
<\/li>\n\n\n\n- Click Next<\/strong>. A success message appears telling you that your password is up-to-date.<\/li>\n<\/ol>\n\n\n\n
Syncing Your Password in Active Directory or from a Temporary Password<\/h3>\n\n\n\n
If your password is changed by your IT Admin or you change it in Active Directory, the new password won\u2019t match the one you use to log in to your device or any passwords stored in FileVault. You can use these steps to sync your new password with the ones used on your company\u2019s device.<\/p>\n\n\n\n
Considerations<\/strong>:<\/p>\n\n\n\n\n- If an Admin sets a temporary password, you must first sync that temporary password with your device, FileVault, and Keychain. After these are all in sync, then you can change your temporary password.<\/li>\n\n\n\n
- In rare cases, you might see a confirmation that the new password is confirmed when it wasn\u2019t. In this case, the JumpCloud menu bar app will prompt you to sync your password again. After entering your current password again, you will see a confirmation, the password changes have been synced, and the notification will disappear.<\/li>\n\n\n\n
- You will be prompted to enter your previous password. You can leave this blank, but you might see one of the following responses:\n
\n- If Keychain isn\u2019t in sync with the new password, Apple creates a new empty Keychain for you the next time you log in. You\u2019re still able to sync your new JumpCloud password with your device and FileVault.<\/li>\n\n\n\n
- If the JumpCloud Service Account isn\u2019t present on your device, an error will appear. Contact your IT Admin.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
To sync your new JumpCloud password with your device:<\/strong><\/p>\n\n\n\n\n- In the top right corner of the menu bar, click the JumpCloud tray app icon.<\/li>\n\n\n\n
- In the Current JumpCloud Password<\/strong> field, enter the password set by your IT Admin or the one you changed in Active Directory.<\/li>\n\n\n\n
- Click Next<\/strong>.<\/li>\n\n\n\n
- When prompted for your Previous JumpCloud Password<\/strong>, enter your old password or leave it blank if you don\u2019t remember it.<\/li>\n\n\n\n
- Click Next<\/strong>.<\/li>\n\n\n\n
- You\u2019ll receive a confirmation that your password change was successful. Your Mac password is in sync with JumpCloud, Keychain and FileVault.<\/li>\n<\/ol>\n\n\n\n
Syncing Your JumpCloud Password with your Device when the JumpCloud Menu Bar App is Hidden<\/h3>\n\n\n\n
If the JumpCloud menu bar app is hidden, your admin has either configured an integration such as Okta, or you have Password Sync disabled for your device.<\/p>\n\n\n\n
If your admin has configured an upstream integration such as Okta that syncs passwords to JumpCloud, you will be able to change your password in Okta, and then have that password synced withJumpCloud. When you change your password in Okta, JumpCloud will recognize the change and push a notification to your device to confirm the new password and sync it to the device, macOS Keychain, and store it in FileVault.<\/p>\n\n\n\n
To sync your JumpCloud password with your device after changing it in an upstream integration, such as Okta:<\/strong><\/p>\n\n\n\n\n- Change your password in the upstream integration. <\/li>\n\n\n\n
- Next, restart your device so that you\u2019re prompted to log in to the device again.\n
\n- A user log out or a long period of inactivity (like after a weekend) will prompt you to log in again as well. <\/li>\n<\/ul>\n<\/li>\n\n\n\n
- If FileVault is enabled, enter your FileVault password. This is the previous password used to log in to your device. <\/li>\n\n\n\n
- On the next screen, you\u2019ll be prompted to enter your previous password and your new password that you just changed in your IdP.
<\/li>\n<\/ol>\n\n\n\n<\/p><\/div>
Important:<\/strong> \nIf you enter the previous password incorrectly or continue without entering the previous password, we will attempt to recover the password for you to keep your keychain access. If we are unable to recover this password, a new keychain will be created and any passwords saved to the old keychain will be lost. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
\n- Click the arrow to log in. <\/li>\n\n\n\n
- You are logged in to your device and your password is synced.<\/li>\n<\/ol>\n\n\n\n
To change your password when Password Sync is disabled for your device:<\/strong><\/p>\n\n\n\n\n- See Changing Your Device Password in the System Settings <\/strong>below.<\/li>\n\n\n\n
- After changing your password in System Settings, there is no further action needed.<\/li>\n<\/ol>\n\n\n\n
Changing Your Device Password in the System Settings<\/h2>\n\n\n\n
If a user changes a device password in System Settings (formerly System Preferences), their JumpCloud password will be out of sync with the device, and they will be prompted to reconcile the two passwords. This process will sync their JumpCloud password back to the device, rather than updating the JumpCloud password. They will then be able to use their JumpCloud password to log in to their device and access their JumpCloud-managed resources.<\/p>\n\n\n\n
To change your device password in System Settings:<\/strong><\/p>\n\n\n\n\n- Reference Apple\u2019s support documentation Changing the login password on Mac<\/a>. <\/li>\n<\/ol>\n\n\n\n
To sync the JumpCloud password back to the device<\/strong>:<\/p>\n\n\n\n\n- Once your password is changed in the System Settings, you will receive a notification from the JumpCloud tray app prompting you to Confirm Your Password<\/strong>.
<\/li>\n\n\n\n- Click Confirm Now<\/strong>.
<\/li>\n\n\n\n- On the Confirm Your JumpCloud Password<\/strong> screen, enter the new password in the Current JumpCloud Password<\/strong> field.
<\/li>\n\n\n\n- On the Almost done! Sync your keychain.<\/strong> screen, enter your previous JumpCloud password in the Previous JumpCloud Password<\/strong> field.
<\/li>\n<\/ol>\n\n\n\n<\/p><\/div>
Important:<\/strong> \nIf you enter the previous password incorrectly or continue without entering the previous password, we will attempt to recover the password for you to keep your keychain access. If we are unable to recover this password, a new keychain will be created and any passwords saved to the old keychain will be lost. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
\n- Click Next<\/strong>. A success message appears telling you that your password is up-to-date.<\/li>\n<\/ol>\n\n\n\n
Correcting Unsynchronized JumpCloud and FileVault Passwords<\/h2>\n\n\n\n
When an old password grants FileVault access before the current JumpCloud password grants subsequent macOS device access, use these steps to resolve the discrepancy.<\/p>\n\n\n\n
<\/p><\/div>
Note:<\/strong> \nYou must know both your previous password and the current password to use this procedure.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
\n- Boot the device into Recovery Mode:\n