{"id":75238,"date":"2023-06-05T13:12:19","date_gmt":"2023-06-05T17:12:19","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75238"},"modified":"2024-02-27T14:30:32","modified_gmt":"2024-02-27T19:30:32","slug":"troubleshooting-radius-server-authentication","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshooting-radius-server-authentication","title":{"rendered":"Troubleshoot: RADIUS Server Authentication"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Symptoms<\/h2>\n\n\n\n<p>When configuring a device or application for use with JumpCloud RADIUS, users are not able to authenticate. E.g., Wi-Fi or VPN users are not able to connect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cause&nbsp;<\/h2>\n\n\n\n<p>This may be due to one or more reasons:<\/p>\n\n\n\n<ul>\n<li>Misconfigured device\/application<\/li>\n\n\n\n<li>Configuration mismatch between the RADIUS record in JumpCloud and the device\/application<\/li>\n\n\n\n<li>User is not a member of a group granted access to JumpCloud RADIUS record<\/li>\n\n\n\n<li>Misconfigured client<\/li>\n\n\n\n<li>Network problems<\/li>\n\n\n\n<li>Incorrect credentials<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Note:<\/strong> JumpCloud RADIUS servers do not respond to ICMP, so ping will not respond if you attempt a basic availability check.<\/p><\/div><\/div><\/div>\n\n\n\n<ol>\n<li>Make sure the password being used works as expected with the&nbsp;<a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud User Portal<\/a>. Though the portal uses the email address, RADIUS expects the username and password, NOT email address and password.\n<ul>\n<li>When authenticating with delegated auth for Entra ID, the UPN in Entra ID should match the company email address in JumpCloud and the user should be using this attribute for their Radius login.\u00a0<\/li>\n\n\n\n<li>Make sure if your IdP is JumpCloud the credentials being used are JumpCloud, and if the IdP is Entra ID that the credentials being used are Entra ID.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Verify the public IP address where the requests originate and compare it to the RADIUS record in the JumpCloud Console. This can be done with&nbsp;<a target=\"_blank\" href=\"https:\/\/www.whatismyip.com\/\" rel=\"noreferrer noopener\">WhatIsMyIP.com<\/a>&nbsp;or using&nbsp;<code># curl&nbsp;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/ifconfig.co\/\">ifconfig.co<\/a><\/code>&nbsp;from a shell.<\/li>\n\n\n\n<li>Verify the shared secret. For some devices\/applications, complex strings will cause a failure. If this is suspected, change the shared secret to a short alpha\/numeric string.<\/li>\n\n\n\n<li>Verify users are members of a User Group that has been granted access to RADIUS. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/connect-new-users-to-resources#user-bindings\" target=\"_blank\" rel=\"noreferrer noopener\">Binding Users to Resources<\/a>.\n<ul>\n<li>Make sure that users are in an active state.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Verify port 1812\/UDP is being used and the network is not blocking that&nbsp;traffic.<\/li>\n\n\n\n<li>Make sure you have not missed a step in the certificate or profile installation. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/update-radius-certificates-for-eap-ttls-systems\" target=\"_blank\" rel=\"noreferrer noopener\">Update RADIUS Certificates on Existing EAP-TTLS Client Systems<\/a>.<\/li>\n\n\n\n<li>If the RADIUS client has a testing option and still fails, test the RADIUS connection on an independent device such as a computer with an internet connection that uses the public IP address configured both in your RADIUS client &amp; JumpCloud endpoint to pinpoint whether there&#8217;s an error with your RADIUS client configuration or a connection issue to one of our RADIUS endpoints.<\/li>\n<\/ol>\n\n\n\n<p>Use one of the following third-party tools to test:<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Note:<\/strong> You must input the following parameters to receive a valid request response from both tools:<\/p><\/div><\/div><\/div>\n\n\n\n<ul>\n<li>Destination JumpCloud RADIUS server IP address with UDP port number 1812.<\/li>\n\n\n\n<li>The RADIUS NAP IP attribute or public IP address provided by your ISP or cloud provide along with the NAS port number (typically 61).<\/li>\n\n\n\n<li>An active JumpCloud username or email address and password that&#8217;s bound to your JumpCloud RADIUS endpoint.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>For Windows devices, use&nbsp;<a target=\"_blank\" href=\"https:\/\/community.microfocus.com\/img\/oes\/w\/oes_tips\/9928\/ntradping-1-5-radius-test-utility\" rel=\"noreferrer noopener\">ntradping&nbsp;<\/a>by unzipping the file and selecting&nbsp;<strong>Run as administrator<\/strong>&nbsp;on the executable. Ensure the Request type field is set to&nbsp;<strong>Authentication Request<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"623\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/ntradping_test_utility.jpeg\" alt=\"\" class=\"wp-image-103091\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/ntradping_test_utility.jpeg 1000w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/ntradping_test_utility-300x187.jpeg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/ntradping_test_utility-768x478.jpeg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<ul>\n<li>For macOS &amp; Linux, use the&nbsp;<a href=\"https:\/\/freeradius.org\/radiusd\/man\/radtest.html\" target=\"_blank\" rel=\"noreferrer noopener\">radtest server<\/a>&nbsp;from&nbsp;<a href=\"https:\/\/freeradius.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">freeradius.org<\/a>&nbsp;that requires the&nbsp;<a href=\"https:\/\/brew.sh\/\" target=\"_blank\" rel=\"noreferrer noopener\">Homebrew package manager<\/a>. Once the Homebrew package manager is installed on your device, enter the following command:<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>brew install freeradius-server<\/p>\n<\/div><\/div>\n\n\n\n<p>Use the following syntax for radtest in your Unix terminal:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>radtest -t mschap username password 18.204.0.31:1812 61 sharedsecret -4 INSERT_PUBLIC_IP<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Note:<\/strong>  You can exclude -t mschap to test with the PAP protocol.<\/p><\/div><\/div><\/div>\n\n\n\n<p>If your authentication attempt was successful, you will receive a response message of&nbsp;<code>Access-Accept.<\/code><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"201\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/radtest_terminal_example_jpg-1024x201.jpg\" alt=\"\" class=\"wp-image-103094\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/radtest_terminal_example_jpg-1024x201.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/radtest_terminal_example_jpg-300x59.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/radtest_terminal_example_jpg-768x151.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/radtest_terminal_example_jpg-1536x302.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/radtest_terminal_example_jpg-2048x402.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You can also verify these results in both the Directory Insights portal and the RADIUS section of your Admin Portal by navigating to&nbsp;<strong>Details &gt; Network Device Details&nbsp;<\/strong>of your JumpCloud endpoint.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"619\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/RADIUS_server_details_annotated-1024x619.jpeg\" alt=\"\" class=\"wp-image-103093\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/RADIUS_server_details_annotated-1024x619.jpeg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/RADIUS_server_details_annotated-300x181.jpeg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/RADIUS_server_details_annotated-768x464.jpeg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/RADIUS_server_details_annotated-1536x929.jpeg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/RADIUS_server_details_annotated-2048x1238.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/jc_directory_insights_radius_log-1024x472.jpeg\" alt=\"\" class=\"wp-image-103095\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/jc_directory_insights_radius_log-1024x472.jpeg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/jc_directory_insights_radius_log-300x138.jpeg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/jc_directory_insights_radius_log-768x354.jpeg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/jc_directory_insights_radius_log-1536x707.jpeg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/jc_directory_insights_radius_log-2048x943.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If these solutions do not resolve the issue, note the username failing to authenticate, your Organization ID, a timestamp of the attempt(s)\/failure(s), if possible, logs from the application\/device, and&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/contact-jumpcloud-support\" target=\"_blank\" rel=\"noreferrer noopener\">submit a support request<\/a>&nbsp;for further assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Symptoms When configuring a device or application for use with JumpCloud RADIUS, users are not able to authenticate. E.g., Wi-Fi [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,3137,2897,3127],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: RADIUS Server Authentication - JumpCloud<\/title>\n<meta name=\"description\" content=\"Explore various issues that can occur with RADIUS server authentication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshooting-radius-server-authentication\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: RADIUS Server Authentication\" \/>\n<meta property=\"og:description\" content=\"Explore various issues that can occur with RADIUS server authentication.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshooting-radius-server-authentication\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-27T19:30:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/ntradping_test_utility.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"jenniferklein\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshooting-radius-server-authentication\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshooting-radius-server-authentication\",\"name\":\"Troubleshoot: RADIUS Server Authentication - 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