{"id":75139,"date":"2023-05-17T12:17:01","date_gmt":"2023-05-17T16:17:01","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75139"},"modified":"2024-05-14T09:07:20","modified_gmt":"2024-05-14T13:07:20","slug":"understand-mac-keychain-access","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/understand-mac-keychain-access","title":{"rendered":"Understand Mac Keychain Access"},"content":{"rendered":"\n<p>MacOS Keychain Application Access is a unique feature for macOS devices using Device Trust.&nbsp;When some SSO-enabled applications on macOS devices attempt to authenticate&nbsp;users via JumpCloud, they don\u2019t open a browser window to do so. Instead, they present the website in-app, and the app can\u2019t be added to the Device Trust certificate used to authenticate because the device authorizes only supported browsers (Safari, Chrome) access to the Device Trust private key. This results in the user&#8217;s device prompting the user for the keychain password when accessing the app, which can cause confusion. When you encounter apps that cause these prompts to appear on macOS devices, you can add these apps as trusted so that your users aren&#8217;t prompted.<\/p>\n\n\n\n<p><strong>Prerequisites<\/strong>:<\/p>\n\n\n\n<ul>\n<li>This procedure applies only to macOS devices.<\/li>\n\n\n\n<li>Global Certificate Distribution must be enabled on the&nbsp;<strong>Conditional Access Policies<\/strong>&nbsp;Settings page. See <a href=\"https:\/\/jumpcloud.com\/support\/manage-device-trust-certificates\">Manage Device Trust Certificates<\/a>. Global Certificate Distribution can also be enabled when configuring a policy.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Granting MacOS Keychain App Access<\/h2>\n\n\n\n<p>When you turn Global Certificate Distribution&nbsp;<strong>ON<\/strong>, a default list of JumpCloud&#8217;s preconfigured trusted applications is added to MacOS Keychain Application Access. The user\u2019s device will renew its Device Trust certificates, and when the device imports a certificate\u2019s private key, it will add these applications as trusted apps. The default list includes common applications that cause the password prompt issue, such as Keeper Password Manager, ZScaler, and Microsoft 365 applications.<\/p>\n\n\n\n<p>JumpCloud cannot predict every application that will send keychain access prompts outside of this common list. For this reason, you can configure additional trusted applications.<\/p>\n\n\n\n<p><a><\/a><strong>To grant MacOS Keychain Application Access<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>SECURITY MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>Conditional Policies<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Settings<\/strong> to the right of the policies. You can also click <strong>Edit in Settings<\/strong> under <strong>Global Policies<\/strong>.<\/li>\n\n\n\n<li>Ensure the Global Certificate Distribution toggle is&nbsp;<strong>ON<\/strong>.&nbsp;JumpCloud\u2019s recommended applications are automatically added to the Device Trust certificate as trusted apps. The apps appear&nbsp;in the trusted app list, along with&nbsp;<strong>JumpCloud Trusted<\/strong>&nbsp;as the&nbsp;<strong>Source<\/strong>.<br><img decoding=\"async\" width=\"1202\" height=\"596\" class=\"wp-image-85661\" style=\"width: 800px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/ConditionalAccess1.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/ConditionalAccess1.png 1202w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/ConditionalAccess1-300x149.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/ConditionalAccess1-1024x508.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/ConditionalAccess1-768x381.png 768w\" sizes=\"(max-width: 1202px) 100vw, 1202px\" \/><\/li>\n\n\n\n<li>To confirm that the user-agent has correctly installed certs and authorized all of the displayed apps to access the private key, users can launch&nbsp;<strong>Keychain Access<\/strong>&nbsp;on their device and click the&nbsp;<strong>jumpcloud-device-trust-keychain-db<\/strong>&nbsp;entry under&nbsp;<strong>Custom Keychains<\/strong>.<br><img decoding=\"async\" width=\"1304\" height=\"317\" class=\"wp-image-85660\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/CustomKeychains.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/CustomKeychains.png 1304w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/CustomKeychains-300x73.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/CustomKeychains-1024x249.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/CustomKeychains-768x187.png 768w\" sizes=\"(max-width: 1304px) 100vw, 1304px\" \/><\/li>\n\n\n\n<li>Double-click the&nbsp;<strong>Imported Private Key<\/strong>&nbsp;to open the dialog, and click the&nbsp;<strong>Access Control<\/strong>&nbsp;tab to see the list of authorized applications on the device.<br><img decoding=\"async\" width=\"584\" height=\"544\" class=\"wp-image-85651\" style=\"width: 400px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/ImportedPrivateKey.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/ImportedPrivateKey.png 584w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/ImportedPrivateKey-300x279.png 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Adding a New Trusted Application<\/h2>\n\n\n\n<p><strong>To add a new trusted application<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>SECURITY MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>Conditional Policies<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Above the&nbsp;MacOS Keychain Application Access list, click&nbsp;<strong>(+)<\/strong>.<br><img decoding=\"async\" width=\"1201\" height=\"378\" class=\"wp-image-85662\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/AddNewTrustApp.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/AddNewTrustApp.png 1201w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/AddNewTrustApp-300x94.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/AddNewTrustApp-1024x322.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/AddNewTrustApp-768x242.png 768w\" sizes=\"(max-width: 1201px) 100vw, 1201px\" \/><\/li>\n\n\n\n<li>Enter the&nbsp;<strong>Name&nbsp;<\/strong>of the application you want to authorize. This must match the name of the application exactly as it is installed on the user\u2019s device for the JumpCloud Agent to be able to authenticate the application.<br><img decoding=\"async\" width=\"1201\" height=\"738\" class=\"wp-image-85650\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/KechainAppAccess.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainAppAccess.png 1201w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainAppAccess-300x184.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainAppAccess-1024x629.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainAppAccess-768x472.png 768w\" sizes=\"(max-width: 1201px) 100vw, 1201px\" \/><\/li>\n\n\n\n<li>(Optional) Specify a filepath as an&nbsp;<strong>Additional Search Location<\/strong>&nbsp;to permit the Agent to search for the application.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>This is useful if you know that an app isn\u2019t installed in the user\u2019s or device\u2019s applications folders. The Agent will search for the application in this location before attempting to search the user\u2019s or device\u2019s application directories.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"7\">\n<li>Click&nbsp;<strong>create custom trusted app<\/strong>. The application is added to the list of trusted applications, along with&nbsp;<strong>Custom&nbsp;<\/strong>as the&nbsp;<strong>Source<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Editing a Trusted Application<\/h2>\n\n\n\n<p><strong>To edit an existing trusted application<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>SECURITY MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>Conditional Policies<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Settings<\/strong>.<\/li>\n\n\n\n<li>In the list, click the arrow that corresponds to the application you want to modify.&nbsp;From the aside, you can edit the trusted application details or click&nbsp;<strong>Remove Authorization<\/strong>&nbsp;to remove the application as a trusted configuration.&nbsp;<br><img decoding=\"async\" width=\"2344\" height=\"1450\" class=\"wp-image-85649\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/KechainEditAccess.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainEditAccess.png 2344w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainEditAccess-300x186.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainEditAccess-1024x633.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainEditAccess-768x475.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainEditAccess-1536x950.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/KechainEditAccess-2048x1267.png 2048w\" sizes=\"(max-width: 2344px) 100vw, 2344px\" \/><\/li>\n\n\n\n<li>Click&nbsp;<strong>update trusted app<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Removing a Trusted Application<\/h2>\n\n\n\n<p><strong>To remove an existing trusted application<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>SECURITY MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>Conditional Policies<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Settings<\/strong>.<\/li>\n\n\n\n<li>In the MacOS Keychain Application Access list, select the checkbox next to the name of the application you want to remove as trusted.&nbsp;You can select multiple applications for bulk removal from the list.<\/li>\n\n\n\n<li>Click&nbsp;<strong>delete<\/strong>.&nbsp;Deleting a trusted app&nbsp;does not remove the application from the user\u2019s device.<br><img decoding=\"async\" width=\"1201\" height=\"387\" class=\"wp-image-85648\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/RemoveTrustedApp.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/RemoveTrustedApp.png 1201w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/RemoveTrustedApp-300x97.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/RemoveTrustedApp-1024x330.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/RemoveTrustedApp-768x247.png 768w\" sizes=\"(max-width: 1201px) 100vw, 1201px\" \/><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Restoring the Default Configuration<\/h2>\n\n\n\n<p><strong>To restore the default configuration<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>SECURITY MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>Conditional Policies<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Restore Defaults<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Reset<\/strong>. Any custom trusted application configurations are removed and JumpCloud\u2019s default trusted applications are restored.<br><img decoding=\"async\" width=\"602\" height=\"233\" class=\"wp-image-85647\" style=\"width: 350px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/RestoreDefaultConfig.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/RestoreDefaultConfig.png 602w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/RestoreDefaultConfig-300x116.png 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>MacOS Keychain Application Access is a unique feature for macOS devices using Device Trust.&nbsp;When some SSO-enabled applications on macOS devices [&hellip;]<\/p>\n","protected":false},"author":202,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2925,2852,3081],"support_tag":[],"coauthors":[2836],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Understand Mac Keychain Access - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to grant MacOS Keychain App access. 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