{"id":75091,"date":"2023-06-05T13:10:28","date_gmt":"2023-06-05T17:10:28","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75091"},"modified":"2025-03-12T14:11:08","modified_gmt":"2025-03-12T18:11:08","slug":"users-change-your-password-in-the-windows-app","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/users-change-your-password-in-the-windows-app","title":{"rendered":"Users: Change Your Password in the Windows Tray App"},"content":{"rendered":"\n<p>You can use the JumpCloud Windows Tray app to log in to the JumpCloud User Portal, and directly update your password without help from an administrator.\u00a0<\/p>\n\n\n\n<p>When your password is set to expire, you will receive a pop-up notification from the JumpCloud app.<img decoding=\"async\" width=\"1224\" height=\"738\" class=\"wp-image-122173\" style=\"width: 650px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/passwordExpireUpdate.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/passwordExpireUpdate.png 1224w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/passwordExpireUpdate-300x181.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/passwordExpireUpdate-1024x617.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/passwordExpireUpdate-768x463.png 768w\" sizes=\"(max-width: 1224px) 100vw, 1224px\" \/><\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>The JumpCloud Windows app only appears in your system tray if you sign in with your JumpCloud username and password.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ul>\n<li>When the password is set to expire in <strong>2 days or less<\/strong>, the notification displays every 4 hours.<\/li>\n\n\n\n<li>When the password is set to expire between <strong>2 and 7 days<\/strong>, the notification displays\u00a0every 12 hours.<\/li>\n\n\n\n<li>When the password is set to expire between <strong>7 and 14 days<\/strong>, the notification displays every 24 hours.<\/li>\n\n\n\n<li>When you change your password, any active sessions (User Portal, SSO applications, RADIUS etc.) will be terminated.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-changing-your-jumpcloud-password-with-the-windows-app\">Changing your JumpCloud Password with the Windows App<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>If the JumpCloud Windows app is not enabled by your administrator, then you will not see it in your system tray. In this case, click <strong>I don&#8217;t see the app<\/strong> in the password expiration reminder.<img decoding=\"async\" width=\"418\" height=\"96\" class=\"wp-image-122175\" style=\"width: 150px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/IDontSeeTheApp-button.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/IDontSeeTheApp-button.png 418w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/IDontSeeTheApp-button-300x69.png 300w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/li>\n\n\n\n<li>You can also change your password using\u00a0<strong>Ctrl+Atl+Del<\/strong>. For more information, see <a href=\"https:\/\/jumpcloud.com\/support\/manage-windows-passwords#changing-your-password-using-ctrl+alt+del\" target=\"_blank\" rel=\"noreferrer noopener\">Manage Windows Passwords<\/a><\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To update your JumpCloud password using the Windows App:<\/strong><\/p>\n\n\n\n<ol>\n<li>In the system tray, click the&nbsp;<strong>JumpCloud&nbsp;Windows App<\/strong>&nbsp;icon.<\/li>\n\n\n\n<li>Select the <strong>Password<\/strong> tab, then click&nbsp;<strong>Reset Password<\/strong>.<br><img decoding=\"async\" width=\"680\" height=\"870\" class=\"wp-image-113576\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-reset-password.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-reset-password.png 680w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-reset-password-234x300.png 234w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>On the <strong>Reset your password<\/strong> screen, enter your current password in the <strong>Existing Password<\/strong> field.<br><img decoding=\"async\" width=\"684\" height=\"874\" class=\"wp-image-113575\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-reset-your-password.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-reset-your-password.png 684w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-reset-your-password-235x300.png 235w\" sizes=\"(max-width: 684px) 100vw, 684px\" \/><\/li>\n\n\n\n<li>In&nbsp;<strong>New Password<\/strong>, enter in your new password.<\/li>\n\n\n\n<li>Enter your password&nbsp;again in&nbsp;<strong>Confirm Password<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Continue<\/strong> to proceed with the password change.<\/li>\n\n\n\n<li>If MFA is enabled for your JumpCloud account, you need to authenticate your account. Depending on the types of MFA enabled by your organization, you&#8217;ll see one of two options:<\/li>\n<\/ol>\n\n\n\n<ul>\n<li><strong>Push<\/strong>: Use the <a href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-protect-for-end-users\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Protect<\/a> app to verify your identity with a push notification.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>A cancel button displays on the logon screen while you are verifying your identity using Push MFA. Clicking this button has no effect on the push notification.&nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ul>\n<li><strong>TOTP<\/strong>: Enter a six digit code from an authenticator app such as JumpCloud Protect or Google Authenticator.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>The <a href=\"https:\/\/jumpcloud.com\/support\/use-duo-security-with-jumpcloud-mfa\" target=\"_blank\" rel=\"noreferrer noopener\">Duo app<\/a> is also supported, but is only used when no other form of MFA has been enabled. If you are using duo as your only form of MFA verification, you will receive a notification on your device to verify your identity. &nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"8\">\n<li>Click&nbsp;<strong>Save<\/strong>.&nbsp;You see a confirmation that the password has been saved.<br><img decoding=\"async\" width=\"678\" height=\"868\" class=\"wp-image-113577\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-password-change-success.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-password-change-success.png 678w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-password-change-success-234x300.png 234w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/li>\n<\/ol>\n\n\n\n<p>If your password is set to expire within 14 days, a red dot will appear on the app icon within the system tray, as shown below:<br><img decoding=\"async\" width=\"178\" height=\"145\" class=\"wp-image-84037\" style=\"width: 200px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/win_tray_app_password_expiration_icon.png\" alt=\"\"><\/p>\n\n\n\n<p>Clicking the icon when it has the red dot takes you to a screen where you can change your password, shown below:<br><img decoding=\"async\" width=\"668\" height=\"852\" class=\"wp-image-113573\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-password.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-password.png 668w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/08\/win-app-password-235x300.png 235w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can use the JumpCloud Windows Tray app to log in to the JumpCloud User Portal, and directly update your [&hellip;]<\/p>\n","protected":false},"author":203,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2852,2955,2924],"support_tag":[],"coauthors":[2837,3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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