Installing the JumpCloud Agent on Your Computer<\/h2>\n\n\n\n![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\")
<\/p><\/div>
Note:<\/strong> \nYou will not see the JumpCloud Agent<\/strong> section in the Security <\/strong>tab of your User Portal until your IT Admin enables remote install for your organization. See Enable Users to Install the Agent<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
![\"A](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/user-portal-jc-agent-1024x482.png\")
<\/figure>\n\n\n\nFollow the instructions for your computer’s operating system:<\/p>\n\n\n\n
\n- Installing the JumpCloud Agent on Windows<\/a><\/li>\n\n\n\n
- Installing the JumpCloud Agent on a Mac<\/a><\/li>\n\n\n\n
- Installing the JumpCloud Agent on Linux<\/a><\/li>\n<\/ul>\n\n\n\n
Installing the JumpCloud Agent on Windows<\/h3>\n\n\n\nFirst, download the agent. <\/p>\n\n\n\n
To download the agent on your Windows computer:<\/strong><\/p>\n\n\n\n
\n- Log in to the User Portal: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>.<\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, select Windows<\/strong> as your operating system.<\/li>\n\n\n\n
- Click Download Agent<\/strong>. The agent downloads to the location on your computer that web downloads are saved. The default location for downloads on Windows computers is your Downloads folder: C:\\users\\your name\\downloads<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Next, install the agent.<\/p>\n\n\n\n
To install the agent on your Windows computer<\/strong>:<\/p>\n\n\n\n
\n- If you’ve closed the User Portal, log back in: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>. <\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, click Generate Key<\/strong>. You will paste this key into the agent installer when you install the agent on your computer. They key is only active for 1 hour. You can generate a new key if your key expires before you install the agent.<\/li>\n\n\n\n
- Go to the location on your computer where the agent installation files were saved when you downloaded the agent. The default location for downloads on Windows computers is your Downloads folder: C:\\users\\your name\\downloads<\/strong>.<\/li>\n\n\n\n
- Locate the JumpCloudInstaller.exe<\/strong> file, then double-click the file to initiate agent installation.<\/li>\n\n\n\n
- Follow the instructions in the installer and, when prompted, paste the key you generated in the User Portal.<\/li>\n<\/ol>\n\n\n\n
After you successfully install the agent on your computer, your IT admin receives an email that notifies them that your computer is online. <\/p>\n\n\n\n
If you experience any issues while installing the agent, contact your IT admin. They will be able to verify whether the agent is reporting successfully. You can also verify that the agent is running in Task Manager.<\/p>\n\n\n\n
Installing the JumpCloud Agent on a Mac <\/h3>\n\n\n\nFirst, download the agent. <\/p>\n\n\n\n
To download the agent on your Mac computer:<\/strong><\/p>\n\n\n\n
\n- Log in to the User Portal: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>.<\/li>\n\n\n\n
- In the JumpCloud Agent <\/strong>section, select Mac<\/strong> as your operating system.<\/li>\n\n\n\n
- Click Download Agent<\/strong>. The agent downloads to the location on your computer that web downloads are saved. The default location for downloads on Mac computers is your Downloads folder: Finder<\/strong> > Downloads<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Next, install the agent.<\/p>\n\n\n\n
To install the agent on your Mac computer<\/strong>:<\/p>\n\n\n\n
\n- If you’ve closed the User Portal, log back in: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>. <\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, click Generate Key<\/strong>. You will paste this key into the agent installer when you install the agent on your computer. They key is only active for 1 hour. You can generate a new key if your key expires before you install the agent.<\/li>\n\n\n\n
- Go to the location on your computer where the agent installation files were saved when you downloaded the agent. The default location for downloads on Mac computers is your Downloads folder: Finder<\/strong> > Downloads<\/strong>.<\/li>\n\n\n\n
- Locate the jumpcloud-agent.pkg<\/strong> file, then double-click the file to initiate agent installation.<\/li>\n\n\n\n
- Follow the instructions in the installer and, when prompted, paste the key you generated in the User Portal.<\/li>\n<\/ol>\n\n\n\n
After you successfully install the agent on your computer, your IT admin receives an email that notifies them that your computer is online. <\/p>\n\n\n\n
If you experience any issues while installing the agent, contact your IT admin. They will be able to verify whether the agent is reporting successfully. You can also verify that the agent is running in Activity Monitor.<\/p>\n\n\n\n
Installing the JumpCloud Agent on Linux<\/strong><\/h3>\n\n\n\nFirst, download the agent. <\/p>\n\n\n\n
To download the JumpCloud agent on your Linux computer:<\/strong><\/p>\n\n\n\n
\n- Log in to your JumpCloud User Portal: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>.<\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, select Linux<\/strong> as your operating system.<\/li>\n\n\n\n
- Click Generate Command<\/strong>. This command is only active for 1 hour. You can generate a new command if the command expires before you install the agent.<\/li>\n<\/ol>\n\n\n\n
Next, install the agent.<\/p>\n\n\n\n
To install the JumpCloud agent on your Linux computer<\/strong>:<\/p>\n\n\n\n
Log in to the host system as root or sudoer, then paste the command you generated in the User Portal into the terminal window and execute the command.<\/p>\n\n\n\n
After you successfully install the agent on your computer, your IT admin receives an email that notifies them that your computer is online. <\/p>\n\n\n\n
If you experience any issues while installing the agent, contact your IT admin. They will be able to verify whether the agent is reporting successfully. You can also verify that the agent is running in System Monitor.<\/p>\n","protected":false},"excerpt":{"rendered":"
Has your IT Admin asked you to install the JumpCloud agent on your work computer? This article walks you through […]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2852,2955],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"\nInstall the JumpCloud Agent from the User Portal - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn what you need and how to install the JumpCloud agent from the user portal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Install the JumpCloud Agent from the User Portal\" \/>\n<meta property=\"og:description\" content=\"Browse the JumpCloud Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-22T21:08:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/user-portal-jc-agent-1024x482.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\",\"url\":\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\",\"name\":\"Install the JumpCloud Agent from the User Portal - 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<\/p><\/div>
You will not see the JumpCloud Agent<\/strong> section in the Security <\/strong>tab of your User Portal until your IT Admin enables remote install for your organization. See Enable Users to Install the Agent<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
<\/figure>\n\n\n\nFollow the instructions for your computer’s operating system:<\/p>\n\n\n\n
- \n
- Installing the JumpCloud Agent on Windows<\/a><\/li>\n\n\n\n
- Installing the JumpCloud Agent on a Mac<\/a><\/li>\n\n\n\n
- Installing the JumpCloud Agent on Linux<\/a><\/li>\n<\/ul>\n\n\n\n
Installing the JumpCloud Agent on Windows<\/h3>\n\n\n\n
First, download the agent. <\/p>\n\n\n\n
To download the agent on your Windows computer:<\/strong><\/p>\n\n\n\n
- \n
- Log in to the User Portal: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>.<\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, select Windows<\/strong> as your operating system.<\/li>\n\n\n\n
- Click Download Agent<\/strong>. The agent downloads to the location on your computer that web downloads are saved. The default location for downloads on Windows computers is your Downloads folder: C:\\users\\your name\\downloads<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Next, install the agent.<\/p>\n\n\n\n
To install the agent on your Windows computer<\/strong>:<\/p>\n\n\n\n
- \n
- If you’ve closed the User Portal, log back in: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>. <\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, click Generate Key<\/strong>. You will paste this key into the agent installer when you install the agent on your computer. They key is only active for 1 hour. You can generate a new key if your key expires before you install the agent.<\/li>\n\n\n\n
- Go to the location on your computer where the agent installation files were saved when you downloaded the agent. The default location for downloads on Windows computers is your Downloads folder: C:\\users\\your name\\downloads<\/strong>.<\/li>\n\n\n\n
- Locate the JumpCloudInstaller.exe<\/strong> file, then double-click the file to initiate agent installation.<\/li>\n\n\n\n
- Follow the instructions in the installer and, when prompted, paste the key you generated in the User Portal.<\/li>\n<\/ol>\n\n\n\n
After you successfully install the agent on your computer, your IT admin receives an email that notifies them that your computer is online. <\/p>\n\n\n\n
If you experience any issues while installing the agent, contact your IT admin. They will be able to verify whether the agent is reporting successfully. You can also verify that the agent is running in Task Manager.<\/p>\n\n\n\n
Installing the JumpCloud Agent on a Mac <\/h3>\n\n\n\n
First, download the agent. <\/p>\n\n\n\n
To download the agent on your Mac computer:<\/strong><\/p>\n\n\n\n
- \n
- Log in to the User Portal: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>.<\/li>\n\n\n\n
- In the JumpCloud Agent <\/strong>section, select Mac<\/strong> as your operating system.<\/li>\n\n\n\n
- Click Download Agent<\/strong>. The agent downloads to the location on your computer that web downloads are saved. The default location for downloads on Mac computers is your Downloads folder: Finder<\/strong> > Downloads<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Next, install the agent.<\/p>\n\n\n\n
To install the agent on your Mac computer<\/strong>:<\/p>\n\n\n\n
- \n
- If you’ve closed the User Portal, log back in: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>. <\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, click Generate Key<\/strong>. You will paste this key into the agent installer when you install the agent on your computer. They key is only active for 1 hour. You can generate a new key if your key expires before you install the agent.<\/li>\n\n\n\n
- Go to the location on your computer where the agent installation files were saved when you downloaded the agent. The default location for downloads on Mac computers is your Downloads folder: Finder<\/strong> > Downloads<\/strong>.<\/li>\n\n\n\n
- Locate the jumpcloud-agent.pkg<\/strong> file, then double-click the file to initiate agent installation.<\/li>\n\n\n\n
- Follow the instructions in the installer and, when prompted, paste the key you generated in the User Portal.<\/li>\n<\/ol>\n\n\n\n
After you successfully install the agent on your computer, your IT admin receives an email that notifies them that your computer is online. <\/p>\n\n\n\n
If you experience any issues while installing the agent, contact your IT admin. They will be able to verify whether the agent is reporting successfully. You can also verify that the agent is running in Activity Monitor.<\/p>\n\n\n\n
Installing the JumpCloud Agent on Linux<\/strong><\/h3>\n\n\n\n
First, download the agent. <\/p>\n\n\n\n
To download the JumpCloud agent on your Linux computer:<\/strong><\/p>\n\n\n\n
- \n
- Log in to your JumpCloud User Portal: https:\/\/console.jumpcloud.com<\/a>.<\/li>\n\n\n\n
- Go to Security<\/strong>.<\/li>\n\n\n\n
- In the JumpCloud Agent<\/strong> section, select Linux<\/strong> as your operating system.<\/li>\n\n\n\n
- Click Generate Command<\/strong>. This command is only active for 1 hour. You can generate a new command if the command expires before you install the agent.<\/li>\n<\/ol>\n\n\n\n
Next, install the agent.<\/p>\n\n\n\n
To install the JumpCloud agent on your Linux computer<\/strong>:<\/p>\n\n\n\n
Log in to the host system as root or sudoer, then paste the command you generated in the User Portal into the terminal window and execute the command.<\/p>\n\n\n\n
After you successfully install the agent on your computer, your IT admin receives an email that notifies them that your computer is online. <\/p>\n\n\n\n
If you experience any issues while installing the agent, contact your IT admin. They will be able to verify whether the agent is reporting successfully. You can also verify that the agent is running in System Monitor.<\/p>\n","protected":false},"excerpt":{"rendered":"
Has your IT Admin asked you to install the JumpCloud agent on your work computer? This article walks you through […]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2852,2955],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"\n
Install the JumpCloud Agent from the User Portal - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn what you need and how to install the JumpCloud agent from the user portal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Install the JumpCloud Agent from the User Portal\" \/>\n<meta property=\"og:description\" content=\"Browse the JumpCloud Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-22T21:08:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/user-portal-jc-agent-1024x482.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\",\"url\":\"https:\/\/jumpcloud.com\/support\/install-the-agent-from-the-user-portal\",\"name\":\"Install the JumpCloud Agent from the User Portal - 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