{"id":74761,"date":"2023-06-05T13:11:43","date_gmt":"2023-06-05T17:11:43","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=74761"},"modified":"2023-07-26T14:35:35","modified_gmt":"2023-07-26T18:35:35","slug":"understand-the-agent","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/understand-the-agent","title":{"rendered":"Understand the JumpCloud Agent"},"content":{"rendered":"\n<p>After you install the JumpCloud agent on users\u2019 local machines, you can manage access to the device and more:<\/p>\n\n\n\n<ul>\n<li>Add, modify, and delete local user accounts<\/li>\n\n\n\n<li>Run commands<\/li>\n\n\n\n<li>(Linux only) Enable multi-factor authentication (MFA) via SSH with username and password<\/li>\n\n\n\n<li>(Mac and Linux only) Create and manage local system groups and members<\/li>\n\n\n\n<li>(Mac only) Manage FileVault access<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding the Architecture<\/h2>\n\n\n\n<p>The JumpCloud agent is written in&nbsp;<a href=\"http:\/\/golang.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Go<\/a>&nbsp;(with a bit of C++ in Windows). The memory footprint is approximately 5-7MB of RAM and runs as a compiled native binary.<\/p>\n\n\n\n<p>The agent contacts JumpCloud&#8217;s servers (see <a href=\"https:\/\/jumpcloud.com\/support\/agent-compatibility-system-requirements-and-impacts\" target=\"_blank\" rel=\"noreferrer noopener\">Agent Compatibility, System Requirements, and Impacts<\/a>&nbsp;for a list of endpoints) using a long HTTPS poll in near real-time, but could take longer in some instances. If work is available, the agent downloads and executes the work request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding the Connect Key<\/h2>\n\n\n\n<p>The Connect Key is located in the Admin Portal and provides a way to associate devices with your JumpCloud organization.&nbsp;<\/p>\n\n\n\n<p>Find your Connect Key when you add a device under&nbsp;<strong>DEVICE MANAGEMENT<\/strong>&nbsp;&gt;&nbsp;<strong>Devices&nbsp;<\/strong>in&nbsp;the Admin Portal.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Although each admin has a unique Connect Key, the keys aren\u2019t considered a secret and any key can be used to connect the agent to a device.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Locating the Log Files<\/h2>\n\n\n\n<p>JumpCloud agent log files are located here:<\/p>\n\n\n\n<ul>\n<li>Linux, Mac:&nbsp;<strong>\/var\/log\/jcagent.log<\/strong><\/li>\n\n\n\n<li>Windows:&nbsp;<strong>C:\\Windows\\Temp\\jcagent.log<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding Updates<\/h2>\n\n\n\n<p>Updates are pushed to devices with an active agent. If the device is not active during the update cycle, the update will be queued and pushed to the device the next time it is active. The agent may not receive the update if a condition exists which causes the update to fail multiple times, in which case manual intervention may be required. <\/p>\n\n\n\n<p>An update can be executed manually by running the agent installation as normal. The agent version files are located here:<\/p>\n\n\n\n<ul>\n<li>Linux, Mac: <strong>\/opt\/jc\/version.txt<\/strong><\/li>\n\n\n\n<li>Windows:&nbsp;<strong>C:\\Program Files\\JumpCloud\\Plugins\\Contrib\\version.txt<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>After you install the JumpCloud agent on users\u2019 local machines, you can manage access to the device and more: Understanding [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2852],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Understand the JumpCloud Agent - JumpCloud<\/title>\n<meta name=\"description\" content=\"Discover the architecture of the JumpCloud agent and how it provides the admin with access to manage devices and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/understand-the-agent\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understand the JumpCloud Agent\" \/>\n<meta property=\"og:description\" content=\"Discover the architecture of the JumpCloud agent and how it provides the admin with access to manage devices and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/understand-the-agent\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-26T18:35:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/understand-the-agent\",\"url\":\"https:\/\/jumpcloud.com\/support\/understand-the-agent\",\"name\":\"Understand the JumpCloud Agent - 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