{"id":74738,"date":"2023-06-05T13:11:56","date_gmt":"2023-06-05T17:11:56","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=74738"},"modified":"2023-07-26T14:40:24","modified_gmt":"2023-07-26T18:40:24","slug":"stop-start-or-restart-the-agent","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/stop-start-or-restart-the-agent","title":{"rendered":"Stop, Start, or Restart the JumpCloud Agent"},"content":{"rendered":"\n<p>For troubleshooting, it may be necessary to check or change the status of the JumpCloud agent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mac<\/h2>\n\n\n\n<p>To check or change the agent status on a Mac, run as root:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>[root@mymac ~]# launchctl list | grep jumpcloud<br>23392 -15 com.jumpcloud.darwin-agent<\/p>\n<\/div><\/div>\n\n\n\n<p>With process snapshot:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>[root@mymac ~]# ps -fax | grep jumpcloud<br>0 23392 1 0 6:06PM ?? 0:00.01 \/bin\/bash .\/jumpcloud-service.sh<br>0 23398 23392 0 6:06PM ?? 0:00.26 .\/bin\/jumpcloud-agent &#8211;conf=jcagent.conf<\/p>\n<\/div><\/div>\n\n\n\n<p><kbd>Launchctl<\/kbd> will automatically try to start the service if it&#8217;s loaded. If the service isn&#8217;t running, make sure it&#8217;s loaded:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>[root@mymac \/opt\/jc]# launchctl load \/Library\/LaunchDaemons\/com.jumpcloud.darwin-agent.plist<\/p>\n<\/div><\/div>\n\n\n\n<p>To restart:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>[root@mymac \/opt\/jc]# launchctl stop com.jumpcloud.darwin-agent<\/p>\n<\/div><\/div>\n\n\n\n<p>To force a stop, unload the LaunchDaemon:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>[root@mymac ~]# launchctl unload \/Library\/LaunchDaemons\/com.jumpcloud.darwin-agent.plist<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Windows<\/h2>\n\n\n\n<p>To check or change the agent status in Windows, Run As Administrator.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Via Command Line<\/h3>\n\n\n\n<p><strong>To check state<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>C:&gt;sc query jumpcloud-agent<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>SERVICE_NAME: jumpcloud-agent <br>        TYPE                       : 10 WIN32_OWN_PROCESS <br>        STATE                      : 4 RUNNING (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN) <br>        WIN32_EXIT_CODE            : 0 (0x0) <br>        SERVICE_EXIT_CODE          : 0 (0x0) <br>        CHECKPOINT                 : 0x0 <br>        WAIT_HINT                  : 0x0<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>To start and stop<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>sc start jumpcloud-agent<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>sc stop jumpcloud-agent<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Via GUI<\/h3>\n\n\n\n<ol>\n<li>Go to the Services object within Computer Management or run <strong>services.msc<\/strong>.<\/li>\n\n\n\n<li>Scroll to service name <strong>JumpCloud Agent <\/strong>and verify the value in the <strong>Status<\/strong> column.<\/li>\n\n\n\n<li>In Extended view, use the Stop, Start or Restart links, or find the options on the right click menu.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Linux<\/h2>\n\n\n\n<p>To check or change status in Linux, run as root (results truncated):<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>[root@host ~]# service jcagent status<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>jcagent.service &#8211; JumpCloud Agent<br>Loaded:    loaded (\/usr\/lib\/systemd\/system\/jcagent.service; enabled; vendor preset: disabled)<br>Active:    inactive (dead) since Thu 2016-09-01 13:27:16 MDT; 3h 26min ago<br>Docs:      http:\/\/support.jumpcloud.com\/knowledgebase<br>Main PID:  890 (code=exited, status=0\/SUCCESS)<\/p>\n<\/div><\/div>\n\n\n\n<p>With process snapshot<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>[root@host ~]# ps -aufx | grep jumpcloud<br>root 2272 0.0 0.1 3840 1292 ? Sl 13:27 0:00 \/opt\/jc\/bin\/agent-monitor -exec=\/opt\/jc\/bin\/jumpcloud-agent -conf=\/opt\/jc\/jcagent.conf<br>root 2275 0.0 1.6 682980 16400 ? Sl 13:27 0:03 _ \/opt\/jc\/bin\/jumpcloud-agent -conf=\/opt\/jc\/jcagent.conf<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>To start, stop and\/or restart<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>service jcagent start<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>service jcagent stop<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>service jcagent restart<\/p>\n<\/div><\/div>\n\n\n\n<p>For newer systems with systemd, you can also use systemctl:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>systemctl status jcagent<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>systemctl start jcagent<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>systemctl stop jcagent<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>systemctl restart jcagent<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>For troubleshooting, it may be necessary to check or change the status of the JumpCloud agent. Mac To check or [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2852],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Stop, Start, or Restart the JumpCloud Agent - JumpCloud<\/title>\n<meta name=\"description\" content=\"Explore starting, stopping, and restarting the JumpCloud agent.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/stop-start-or-restart-the-agent\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stop, Start, or Restart the JumpCloud Agent\" \/>\n<meta property=\"og:description\" content=\"Explore starting, stopping, and restarting the JumpCloud agent.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/stop-start-or-restart-the-agent\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-26T18:40:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/stop-start-or-restart-the-agent\",\"url\":\"https:\/\/jumpcloud.com\/support\/stop-start-or-restart-the-agent\",\"name\":\"Stop, Start, or Restart the JumpCloud Agent - 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