{"id":74731,"date":"2023-05-05T12:18:07","date_gmt":"2023-05-05T16:18:07","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=74731"},"modified":"2024-04-03T13:39:24","modified_gmt":"2024-04-03T17:39:24","slug":"install-the-mac-agent","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/install-the-mac-agent","title":{"rendered":"Install the Mac Agent"},"content":{"rendered":"\n<p>Learn how to install JumpCloud&#8217;s Mac agent.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>New remote employees? No problem. You can enable remote installation of the JumpCloud agent from the JumpCloud User Portal, making it easy for new remote employees to install the agent on their work computers from home. Learn more:&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/enable-users-to-install-the-agent\" target=\"_blank\" rel=\"noreferrer noopener\">Enable Users to Install the Agent<\/a>.&nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Automated Device Enrollment with MDM Zero-Touch Onboarding&nbsp;<\/h2>\n\n\n\n<p>You can leverage&nbsp;MDM and your macOS devices that were enrolled in Automated Device Enrollment to install the JumpCloud agent and automatically connect users on our&nbsp;<a href=\"https:\/\/github.com\/TheJumpCloud\/MDM-Prestage-User-Enrollment\" target=\"_blank\" rel=\"noreferrer noopener\">Zero-Touch Pre-stage User Enrollment GitHub<\/a>&nbsp;page.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Install the Mac Agent via MDM Enrollment Profile<\/h2>\n\n\n\n<p>The JumpCloud agent is automatically installed when an MDM enrollment profile is installed on a device. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/add-company-owned-apple-devices-to-mdm-with-device-enrollment\" target=\"_blank\" rel=\"noreferrer noopener\">Enroll MacOS Devices in MDM<\/a>&nbsp;for steps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Install the Mac Agent Manually<\/h2>\n\n\n\n<p><strong>Prerequisites<\/strong>:<\/p>\n\n\n\n<ul>\n<li>The JumpCloud Agent must be granted the proper permissions in order to install successfully. See <a href=\"https:\/\/jumpcloud.com\/support\/grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos\" target=\"_blank\" rel=\"noreferrer noopener\">Grant Full Disk Access Permissions to the JumpCloud Agent for MacOS<\/a>.<\/li>\n\n\n\n<li>For devices on macOS Monterey or later, see\u00a0<a href=\"https:\/\/jumpcloud.com\/support\/choose-an-mdm-enrollment-method\" target=\"_blank\" rel=\"noreferrer noopener\">Choose an MDM Enrollment Method<\/a>. <\/li>\n\n\n\n<li>If you are using a third-party MDM solution, see the &#8220;Granting Permissions for a Non-JumpCloud MDM&#8221; section of\u00a0<a href=\"https:\/\/jumpcloud.com\/support\/grant-full-disk-access-permissions-to-the-jumpcloud-agent-for-macos\" target=\"_blank\" rel=\"noreferrer noopener\">Grant Full Disk Access Permissions to the JumpCloud Agent for MacOS<\/a>\u00a0first, and then\u00a0<a href=\"https:\/\/jumpcloud.com\/support\/deploy-the-agent-with-a-third-party-mdm-solution\" target=\"_blank\" rel=\"noreferrer noopener\">Deploy the JumpCloud Agent with a Third-Party MDM Solution<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><strong>To install the Mac agent manually<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Locate the <strong>jumpcloud-agent.pkg<\/strong> file on the device, then open it.<\/li>\n\n\n\n<li>In the installation wizard, click&nbsp;<strong>Continue<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Continue<\/strong>&nbsp;through the Terms of Service, then click&nbsp;<strong>Agree<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Install<\/strong>.<\/li>\n\n\n\n<li>Enter the administrator account&#8217;s&nbsp;password when prompted, then click&nbsp;<strong>Install Software<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"512\" height=\"364\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/install-software.png\" alt=\"\" class=\"wp-image-80470\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/install-software.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/install-software-300x213.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<ol start=\"6\">\n<li>Paste the JumpCloud Device&nbsp;Connect Key that you copied when you downloaded the agent, then click&nbsp;<strong>Continue<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"512\" height=\"359\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/jc-connect-key.png\" alt=\"\" class=\"wp-image-80471\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/jc-connect-key.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/jc-connect-key-300x210.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<ol start=\"7\">\n<li>Enter the username of a Secure Token enabled admin user on this system, then click&nbsp;<strong>Continue<\/strong>. (This step&nbsp;may not display. If the current user is a Secure Token enabled admin, the username step will be skipped and the user will be prompted to enter their password. If not, the user will be asked for the username of a Secure Token enabled admin.)<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"725\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/secure-token-user-1024x725.png\" alt=\"\" class=\"wp-image-80468\" style=\"width:512px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/secure-token-user-1024x725.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/secure-token-user-300x213.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/secure-token-user-768x544.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/secure-token-user.png 1228w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"8\">\n<li>On the JumpCloud Agent dialog, enter the administrator account password, then click&nbsp;<strong>Continue<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/admin-password-1024x721.png\" alt=\"\" class=\"wp-image-80467\" style=\"width:512px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/admin-password-1024x721.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/admin-password-300x211.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/admin-password-768x541.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/admin-password.png 1230w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"9\">\n<li>When the installation completes, click&nbsp;<strong>Close<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"512\" height=\"363\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/thanks-for-installing.png\" alt=\"\" class=\"wp-image-80472\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/thanks-for-installing.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/thanks-for-installing-300x213.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><a><\/a>Verifying Mac Agent Installation From the Admin Portal<\/strong><\/h2>\n\n\n\n<p><strong>To verify the Mac agent installation from the Admin Portal<\/strong>:<\/p>\n\n\n\n<ol>\n<li>Log in to the JumpCloud Admin&nbsp;Portal:&nbsp;<a target=\"_blank\" href=\"https:\/\/console.jumpcloud.com\/login\" rel=\"noreferrer noopener\">https:\/\/console.jumpcloud.com\/login<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>DEVICE MANAGEMENT&nbsp;<\/strong>&gt;<strong>&nbsp;Devices<\/strong>.<\/li>\n\n\n\n<li>In the Devices list, the&nbsp;<strong>Status<\/strong>&nbsp;of the new device will have a green check mark next to it if added successfully.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to install JumpCloud&#8217;s Mac agent.&nbsp; Automated Device Enrollment with MDM Zero-Touch Onboarding&nbsp; You can leverage&nbsp;MDM and your macOS [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2925,2852],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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