You should use these steps only if you want to uninstall the agent from a device that has a status of Inactive, System Not Reporting<\/strong> in the Admin Portal.<\/p>\n\n\n\n

Considerations<\/strong>:<\/p>\n\n\n\n

\n
• If the device has a status of Active, System Reporting<\/strong>, you should remove all agent components automatically using either the Admin Portal or the JumpCloud API.<\/li>\n\n\n\n
• If you log on to a device and manually remove the agent first, a record remains in the Admin Portal. You also need to remove the record using either the Admin Portal or the JumpCloud API.<\/li>\n<\/ul>\n\n\n\n

  To manually remove the agent<\/strong>:
  Use the steps in the following table for the OS on your system.<\/p>\n\n\n\n

  \n

  \n \n\n \n \n \n \n \n

  \n OS <\/th>\n	\n Uninstall Steps <\/th>\n	\n Notes <\/th>\n <\/tr>\n
  \n Mac <\/td>\n	\n \n \n Download the remove Mac agent script<\/a>.<\/li>\n Run the script:\n sudo sh remove_mac_agent.sh<\/pre>\n<\/li>\n Approve Terminal access when prompted.<\/li>\n<\/ol>\n<\/div> <\/td>\n	\n You need an administrator password to run the sudo command.<\/p><\/div> <\/td>\n <\/tr>\n
  \n Windows <\/td>\n	\n \n Open the Control Panel<\/strong>.<\/li>\n Click Programs and Features<\/strong>.<\/li>\n Click JumpCloud agent (\"JumpCloud v1.0\").<\/li>\n Click Uninstall<\/strong>.<\/li>\n<\/ol><\/div> <\/td>\n	\n \n For specific files, directories, and registry keys modified by the Windows Agent, see Changes Made to Your Windows Device During Installation<\/a>.<\/p>\n  <\/p>\n<\/div> <\/td>\n <\/tr>\n
  \n Debian\/Ubuntu <\/td>\n	\n \n Log on to the device as an administrator.<\/li>\n Open a command prompt.<\/li>\n At the prompt, type: \n service jcagent stop apt-get remove jcagent rm -rf \/opt\/jc<\/pre>\n<\/li>\n<\/ol><\/div> <\/td>\n	\n - <\/td>\n <\/tr>\n
  \n Amazon\/CentOS\/RHEL <\/td>\n	\n \n Log on to the device as an administrator.<\/li>\n Open a command prompt.<\/li>\n At the prompt, type: \n service jcagent stop yum remove jcagent rm -rf \/opt\/jc <\/pre>\n<\/li>\n<\/ol><\/div> <\/td>\n	\n - <\/td>\n <\/tr>\n <\/table>\n<\/div><\/div>\n\n\n\n Manually Remove JumpCloud Policies from a Windows Device<\/h3>\n\n\n\n Follow these steps only after you have uninstalled the agent. If the JumpCloud policies weren’t automatically removed, you can manually remove them from the Windows device.<\/p>\n\n\n\n <\/p><\/div> Warning:<\/strong> \n When you clear the device’s local Group Policy cache, you’re removing not only JumpCloud policies, but all other policies that have been applied, including Windows User and Group policies.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n In these steps, you’ll use the secedit<\/strong> command to clear the system’s local Group Policy cache. The secedit<\/strong> command lets you configure the current device’s security settings stored in a database.<\/p>\n\n\n\n To remove JumpCloud policies from a Windows device<\/strong>:<\/p>\n\n\n\n \n Log in to the device as an administrator.<\/li>\n\n\n\n Verify JumpCloud policies remain after an uninstallation by running this command:<\/li>\n<\/ol>\n\n\n\n \n gpresult \/Scope Computer \/v<\/p>\n<\/div><\/div>\n\n\n\n \n If group policies are listed, open a PowerShell terminal.<\/li>\n\n\n\n At the prompt, type this command:<\/li>\n<\/ol>\n\n\n\n \n secedit \/configure \/cfg $env:windir\\inf\\defltbase.inf \/db defltbase.sdb \/verbose Remove-Item $env:windir\\System32\\GroupPolicyUsers Remove-Item $env:windir\\System32\\GroupPolicy gpupdate \/force<\/p>\n<\/div><\/div>\n\n\n\n \n After you run this command, you need to reapply any Windows User and Group policies that are required by your organization.<\/li>\n<\/ol>\n\n\n\n Device Status After Removing JumpCloud<\/h3>\n\n\n\n When you remove JumpCloud from a device, either by deleting the device in the Admin Portal, or by manually removing the agent from the device, the following will occur:<\/p>\n\n\n\n \n The JumpCloud agent will be removed from the device.<\/li>\n\n\n\n All users on the device will remain unaffected regardless of whether they were provisioned by JumpCloud or were pre-existing and taken over by JumpCloud. <\/li>\n\n\n\n All user data and permissions on the device remain as is.<\/li>\n\n\n\n Any commands set up to run on that device via JumpCloud Commands will no longer run, regardless of how those commands are launched (this means you\u2019ll need to move any scheduled commands manually in cron or another scheduling tool).<\/li>\n<\/ol>\n\n\n\n Your Data In JumpCloud<\/h4>\n\n\n\n \n Your account will remain intact, should you wish to use JumpCloud in the future.<\/li>\n\n\n\n If you remove enough users to get below 11, your charges will drop to $0 and your account will continue as is going forward.<\/li>\n\n\n\n Any undeleted devices that go offline without being removed from the JumpCloud Admin Portal will remain in the Portal indefinitely, or until JumpCloud chooses to delete them.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":" This article covers the manual ways to install or uninstall the JumpCloud Agent via the JumpCloud Admin Portal on various […]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2923,2852],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"\n