{"id":74648,"date":"2023-05-09T09:58:44","date_gmt":"2023-05-09T13:58:44","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=74648"},"modified":"2024-02-01T09:00:06","modified_gmt":"2024-02-01T14:00:06","slug":"get-started-trials","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/get-started-trials","title":{"rendered":"Get Started: Feature Trials"},"content":{"rendered":"\n<p>JumpCloud allows and encourages you to try features that are not included in your current plan.\u00a0<br><br>The trial experience guides you when using a new feature by informing you about the feature, the terms of use, the duration you\u2019ve been using the feature, metrics around usage, and how to purchase the feature. Not all features are highlighted as a trial experience. \u00a0<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Feature trials are separate from the 30-Day Free Trial of JumpCloud offered for new accounts.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>To start the trial experience, you can initiate a trial from the feature\u2019s main page by taking the first step to use the feature. In some cases, this will require completing the first configuration step required for the feature. Afterwards, you can continue to use the feature for the duration of the fair use period of 30 days.<\/p>\n\n\n\n<p><strong>Considerations<\/strong>:<\/p>\n\n\n\n<ul>\n<li>Trial experiences are only visible for existing direct JumpCloud customers.<\/li>\n\n\n\n<li>You may continue to use the unpaid feature after the trial period, but be aware that you will be automatically billed after the fair use period ends. To avoid charges for the feature after the trial period has ended, make sure to opt out of the trial before the 31st day of use. To learn more about the fair use period, refer to our&nbsp;<a target=\"_blank\" href=\"https:\/\/jumpcloud.com\/fair-use-policy\" rel=\"noreferrer noopener\">Fair Use Policy<\/a>.<\/li>\n\n\n\n<li>You can view a list of your current trials in the Admin Portal under&nbsp;<strong>Settings&nbsp;<\/strong>&gt;&nbsp;<strong>Features<\/strong>.<\/li>\n\n\n\n<li>The&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role is required to view account-related information. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/admin-portal-roles\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal Roles<\/a>&nbsp;for more information.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Components of a Trial Experience<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Login Promotion<\/h3>\n\n\n\n<p>Administrators logging in to the Admin Portal may see information about an available trial:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1012\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/08\/trial-promo-1024x1012.jpg\" alt=\"\" class=\"wp-image-95210\" style=\"width:768px;height:759px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/08\/trial-promo-1024x1012.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/08\/trial-promo-300x297.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/08\/trial-promo-768x759.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/08\/trial-promo-1536x1518.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/08\/trial-promo.jpg 1572w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul>\n<li>Click <strong>Try Now<\/strong> to go to the feature configuration page.<\/li>\n\n\n\n<li>Click <strong>Remind Me Later<\/strong> or <strong>X<\/strong> to dismiss the notification for 7 days.<\/li>\n\n\n\n<li>Click <strong>Don&#8217;t Show Again<\/strong> to dismiss the notification forever.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"start-trial-modal\">Trial Modal<\/h3>\n\n\n\n<p>When you begin the trial, a dialog box appears to welcome you to the feature.&nbsp;The trial modal shows the trial start and end dates, how number of days left in the fair use period, and links to resources on the feature and how to remove the trial.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"773\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-modal--1024x773.png\" alt=\"\" class=\"wp-image-83612\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-modal--1024x773.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-modal--300x226.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-modal--768x579.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-modal--1536x1159.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-modal-.png 1564w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul>\n<li>Click&nbsp;<strong>Got It<\/strong>&nbsp;to begin the trial.&nbsp;<\/li>\n\n\n\n<li>Click&nbsp;<strong>Reach out to us<\/strong>&nbsp;to send an email or schedule a call.<\/li>\n<\/ul>\n\n\n\n<p>You can&nbsp;access this modal throughout the trial&nbsp;by clicking&nbsp;Learn More in the&nbsp;<a href=\"#trial-badge\">trial badge<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"trial-badge\">Trial badge&nbsp;<\/h3>\n\n\n\n<p>After you start a trial, a badge at the top of the feature page lets you know how many days are left in the trial period. The appearance of this badge changes depending on how many days into the trial you are.<\/p>\n\n\n\n<ul>\n<li>Click&nbsp;<strong>Learn more<\/strong>&nbsp;to view the&nbsp;<a href=\"#start-trial-modal\">trial modal<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><br><strong>0-15 days<\/strong><br>The badge text is black.<br><img decoding=\"async\" width=\"2404\" height=\"1396\" class=\"wp-image-83606\" style=\"width: 900px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-15-days.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-15-days.png 2404w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-15-days-300x174.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-15-days-1024x595.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-15-days-768x446.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-15-days-1536x892.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-15-days-2048x1189.png 2048w\" sizes=\"(max-width: 2404px) 100vw, 2404px\" \/><br><br><strong>16-25 days<\/strong><br>The badge text is orange.<br><img decoding=\"async\" width=\"2404\" height=\"1120\" class=\"wp-image-83607\" style=\"width: 900px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-25-days.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-25-days.png 2404w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-25-days-300x140.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-25-days-1024x477.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-25-days-768x358.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-25-days-1536x716.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-25-days-2048x954.png 2048w\" sizes=\"(max-width: 2404px) 100vw, 2404px\" \/><br><br><strong>25-30 days and beyond<\/strong><br>The badge text is red.<\/p>\n\n\n\n<p>You will continue to see the badge on the feature page after the trial period has expired.<br><img decoding=\"async\" width=\"2404\" height=\"1240\" class=\"wp-image-83608\" style=\"width: 900px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-30-days.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-30-days.png 2404w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-30-days-300x155.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-30-days-1024x528.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-30-days-768x396.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-30-days-1536x792.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-30-days-2048x1056.png 2048w\" sizes=\"(max-width: 2404px) 100vw, 2404px\" \/><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Trial expiration banner<\/h3>\n\n\n\n<p>When you have been trying a trial feature for longer than 15 days, a second banner displays in the middle of the feature page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"729\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-expiration-banner--1024x729.png\" alt=\"\" class=\"wp-image-83610\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-expiration-banner--1024x729.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-expiration-banner--300x214.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-expiration-banner--768x547.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-expiration-banner-.png 1494w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul>\n<li>Click<strong>&nbsp;Upgrade<\/strong>&nbsp;to see your purchase options on the&nbsp;<strong>Account&nbsp;<\/strong>&gt;&nbsp;<strong>Upgrade&nbsp;<\/strong>page.\n<ul>\n<li><strong>Note<\/strong>: Admins who do not have billing access will not have this option.&nbsp;They are instructed to contact a user with the&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role to upgrade their plan.<img decoding=\"async\" width=\"1302\" height=\"84\" class=\"wp-image-83609\" style=\"width: 800px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-contact-administrator.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-contact-administrator.png 1302w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-contact-administrator-300x19.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-contact-administrator-1024x66.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-contact-administrator-768x50.png 768w\" sizes=\"(max-width: 1302px) 100vw, 1302px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>fair use<\/strong>&nbsp;to read JumpCloud&#8217;s&nbsp;fair use policy.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Trial reminder<\/h3>\n\n\n\n<p>A reminder appears upon login when you have been trying a trial feature for 15 days or longer. This reminder is specific to the device, which means that each IT admin in the org will see the reminder if they are using unique devices to access the Admin Portal. Unlike the trial badge and trial banners, you can dismiss this notification.<br><br><img decoding=\"async\" width=\"676\" height=\"404\" class=\"wp-image-83615\" style=\"width: 350px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-reminder.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-reminder.png 676w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-reminder-300x179.png 300w\" sizes=\"(max-width: 676px) 100vw, 676px\" \/><\/p>\n\n\n\n<ul>\n<li>Click&nbsp;<strong>X<\/strong>&nbsp;or&nbsp;<strong>Got It&nbsp;<\/strong>to&nbsp;close the reminder.\n<ul>\n<li><strong>Note<\/strong>: The reminder will resurface 15 days after dismissal.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click<strong>&nbsp;Upgrade<\/strong>&nbsp;to see a summary of your trial and upgrade options on the&nbsp;<strong>Account&nbsp;<\/strong>&gt;&nbsp;<strong>Upgrade&nbsp;<\/strong>page.\n<ul>\n<li><strong>Note<\/strong>: Admins without billing access will not have this option. They are instructed to contact a user with the&nbsp;<strong>Administrator with Billing<\/strong>&nbsp;role to upgrade their plan.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Settings Page<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Features<\/h4>\n\n\n\n<p>The&nbsp;<strong>Features&nbsp;<\/strong>tab shows a list of trials you have underway in the&nbsp;<strong>Features You&#8217;re Trying<\/strong>&nbsp;section. Features appear in order of trial start date, with the latest at the top.<br><img decoding=\"async\" width=\"1494\" height=\"1180\" class=\"wp-image-83611\" style=\"width: 900px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-features.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-features.png 1494w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-features-300x237.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-features-1024x809.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-features-768x607.png 768w\" sizes=\"(max-width: 1494px) 100vw, 1494px\" \/><\/p>\n\n\n\n<ul>\n<li>Click<strong>&nbsp;Learn More<\/strong>&nbsp;to review the&nbsp;<a href=\"#start-trial-modal\">trial modal<\/a>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Learn About Plan Options<\/strong>&nbsp;to go to the&nbsp;<strong>Account&nbsp;<\/strong>&gt;&nbsp;<strong>Upgrade&nbsp;<\/strong>page.<\/li>\n\n\n\n<li>For information on other sections of the&nbsp;<strong>Features&nbsp;<\/strong>tab, see&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/settings-in-admin-portal#features\" target=\"_blank\" rel=\"noreferrer noopener\">Settings in the JumpCloud Admin Portal<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Account Page<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Overview<\/h4>\n\n\n\n<ul>\n<li>The&nbsp;<strong>Overview&nbsp;<\/strong>tab presents upgrade suggestions based on the trial features you\u2019re currently using.\n<ul>\n<li>The recommendations are based on the trials that you have in progress.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Learn About Plan Options<\/strong>&nbsp;to go to our&nbsp;<a target=\"_blank\" href=\"https:\/\/jumpcloud.com\/pricing\" rel=\"noreferrer noopener\">Pricing<\/a>&nbsp;page.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-overview-1024x481.png\" alt=\"\" class=\"wp-image-83613\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-overview-1024x481.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-overview-300x141.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-overview-768x361.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-overview.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Upgrade<\/h4>\n\n\n\n<ul>\n<li>View your current plan details, upgrade details, and summary of the trial usage on the&nbsp;<strong>Account&nbsp;<\/strong>&gt;&nbsp;<strong>Upgrade&nbsp;<\/strong>tab.<\/li>\n\n\n\n<li>The&nbsp;<strong>PREMIUM<\/strong>&nbsp;badge indicates a feature that is not included in your current plan.\n<ul>\n<li>Features with a trial experience display an option to&nbsp;<strong>Try For Free<\/strong>. Click to see the&nbsp;<a href=\"#start-trial-modal\">trial modal<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>For features that you are currently using as part of a trial, you will see the&nbsp;<a href=\"#trial-badge\">trial badge<\/a>.<\/li>\n\n\n\n<li>If you have completed a trial, you will see a&nbsp;<strong>Trial Recap<\/strong>&nbsp;section.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-upgrade-1024x495.png\" alt=\"\" class=\"wp-image-83616\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-upgrade-1024x495.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-upgrade-300x145.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-upgrade-768x371.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-upgrade-1536x742.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-upgrade.png 1598w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul>\n<li>Click&nbsp;<strong>View Your Summarized Usage<\/strong>&nbsp;under&nbsp;<strong>Trial Recap<\/strong>&nbsp;to view trial use details. See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/view-trial-recap\" target=\"_blank\" rel=\"noreferrer noopener\">View the Trial Recap<\/a>&nbsp;for more information on the trial recap contents.<br><img decoding=\"async\" width=\"512\" height=\"229\" class=\"wp-image-83614\" style=\"width: 650px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/trial-recap.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-recap.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/trial-recap-300x134.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/li>\n\n\n\n<li>Click&nbsp;<strong>Request Upgrade<\/strong>&nbsp;to contact our accounts team to upgrade your plan.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Purchase a Trial Feature<\/h2>\n\n\n\n<p>You can end a trial experience by purchasing the feature as part of a package upgrade or add-on.&nbsp;From the&nbsp;<strong>Account&nbsp;<\/strong>&gt;&nbsp;<strong>Upgrade&nbsp;<\/strong>tab, click&nbsp;<strong>Request Upgrade<\/strong>&nbsp;to contact our accounts team to upgrade your plan.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>JumpCloud allows and encourages you to try features that are not included in your current plan.\u00a0 The trial experience guides [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2848],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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