{"id":74641,"date":"2023-05-15T18:34:18","date_gmt":"2023-05-15T22:34:18","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=74641"},"modified":"2024-09-16T09:28:42","modified_gmt":"2024-09-16T13:28:42","slug":"agent-compatibility-system-requirements-and-impacts","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/agent-compatibility-system-requirements-and-impacts","title":{"rendered":"JumpCloud Agent Compatibility, System Requirements, and Impacts"},"content":{"rendered":"\n
Learn about OS compatibility, installation requirements, and changes made to your device during install of the JumpCloud Agent. <\/p>\n\n\n\n
Make sure you’ve checked the following things for a successful install:<\/p>\n\n\n\n
You can review our prospective end of support timelines in Prepare Now for End of Support<\/a>.<\/p>\n\n\n\n <\/p><\/div> JumpCloud supports iOS devices like iPhones, iPads, and Apple TVs, but the JumpCloud Agent is not installed on those devices. See Enrolling iOS Devices in MDM<\/a> to learn more.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n Considerations<\/strong>:<\/p>\n\n\n\n <\/p><\/div> If an unsupported device is assigned to the JumpCloud MDM server in Apple Business Manager (ABM), it will attempt to install the agent, which will generate an error and cause the device to hang at the install screen. The device will need to have the JumpCloud MDM server unassigned in ABM. This can be done by removing the JumpCloud MDM server from the Default Device Assignment under Device Management Settings or by changing the Device Management settings for the individual device.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n <\/p><\/div> Do not release the device from ABM. Devices released from ABM need to be re-enrolled using Apple Configurator for iOS. See Apple’s Support documentation, Apple Configurator User Guide<\/a> to learn more.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\nMac<\/h2>\n\n\n\n
Supported macOS versions:<\/h3>\n\n\n\n
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