{"id":121062,"date":"2025-02-12T16:24:10","date_gmt":"2025-02-12T21:24:10","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=121062"},"modified":"2025-02-18T14:30:15","modified_gmt":"2025-02-18T19:30:15","slug":"troubleshoot-vpp-apps","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-vpp-apps","title":{"rendered":"Troubleshoot: VPP Apps"},"content":{"rendered":"\n<p>This article is for troubleshooting Volume Purchase Program (VPP) installs. We will use an example of installing Slack on macOS.<\/p>\n\n\n\n<p>All of the following commands can be run using the Terminal app on the device, or via JumpCloud Commands, to better understand an application&#8217;s current status.<\/p>\n\n\n\n<ul>\n<li>Check if there is an app store receipt:<br><code>ls \/Applications\/slack.app\/Contents\/_MASReceipt<\/code><br>if there is a receipt: <code>receipt<\/code><br>if no receipt:<code> ls: \/Applications\/Slack.app\/Contents\/_MASReceipt: No such file or directory<\/code><\/li>\n\n\n\n<li>Show if the app is VPP licensed or from the App Store:<br><code>mdls \/Applications\/Slack.app\/ -name kMDItemAppStoreReceiptIsVPPLicensed<\/code><br>when installed by a user via App Store: <code>kMDItemAppStoreReceiptIsVPPLicensed = 0<\/code><br>when installed by an admin via VPP:<code> kMDItemAppStoreReceiptIsVPPLicensed = 1<\/code><br>when installed by a user via PKG or drag and drop: <code>kMDItemAppStoreReceiptIsVPPLicensed = (null)<\/code><\/li>\n\n\n\n<li>Output a text file to show install attempts for this app:<br><code>log show &#8211;predicate &#8216;eventMessage contains &#8220;&#8221;&#8216; &#8211;info &#8211;last 1d &gt; ~\/Desktop\/systemlogs.txt<\/code><br>If the command was sent by app was not installed you can check Apple unified logs in Console.app.<br><br><\/li>\n<\/ul>\n\n\n\n<p>To identify which apps are managed on a device locally:<\/p>\n\n\n\n<ul>\n<li>On a Mac, go to System Settings &gt; General &gt; Device Management &gt; MDM Enrollment Profile &gt; Managed Apps.<\/li>\n\n\n\n<li>On iOS, go to Settings &gt; General &gt; VPN &amp; Device Management &gt; MDM Enrollment Profile &gt; Apps.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This article is for troubleshooting Volume Purchase Program (VPP) installs. We will use an example of installing Slack on macOS. [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3314,3127],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: VPP Apps - JumpCloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-vpp-apps\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: VPP Apps\" \/>\n<meta property=\"og:description\" content=\"This article is for troubleshooting Volume Purchase Program (VPP) installs. 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