{"id":121059,"date":"2025-02-12T15:55:34","date_gmt":"2025-02-12T20:55:34","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=121059"},"modified":"2025-02-12T15:55:38","modified_gmt":"2025-02-12T20:55:38","slug":"troubleshoot-vpp-error","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-vpp-error","title":{"rendered":"Troubleshoot: VPP Error"},"content":{"rendered":"\n<p>This is for the error:<\/p>\n\n\n\n<ul>\n<li><code>Unable to retrieve managed software data. Please refresh the page and try again.<\/code><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<p>This error usually occurs because of a synchronization problem with your VPP tokens, even if the VPP has not yet expired. To resolve, renew VPP tokens.<\/p>\n\n\n\n<ol start=\"1\">\n<li>Go to\u00a0<strong>DEVICE MANAGEMENT<\/strong>\u00a0&gt;\u00a0<strong>MDM<\/strong>.<\/li>\n\n\n\n<li>Select the\u00a0<strong>VPP<\/strong>\u00a0tab.<\/li>\n\n\n\n<li>Select the VPP token for your location and click\u00a0<strong>Actions<\/strong>.<\/li>\n\n\n\n<li>To renew your token for one year, choose\u00a0<strong>Renew Configuration<\/strong>.<\/li>\n\n\n\n<li>In the Renew Apple\u2019s VPP page, under\u00a0<strong>Sign in to Apple<\/strong>, click<strong>\u00a0sign in to Apple Business Manager<\/strong>\u00a0to download a token for your MDM server. If you have an education account, click\u00a0<strong>sign in to Apple School Manager<\/strong>.<\/li>\n\n\n\n<li>In ABM or ASM, select your account at the bottom-left, then select\u00a0<strong>Preferences\u00a0<\/strong>from the pop-up menu, then select<strong>\u00a0Payments and Billing<\/strong>\u00a0from the main panel.<\/li>\n\n\n\n<li>Under\u00a0<strong>My Server Tokens<\/strong>, find the token for your location, then click on it to download the VPP token.<\/li>\n\n\n\n<li>Click\u00a0<strong>Save<\/strong>\u00a0to save the token locally.<\/li>\n\n\n\n<li>Click\u00a0<strong>Replace<\/strong>\u00a0if your token already exists in the same folder.<\/li>\n\n\n\n<li>In the JumpCloud Admin Portal, under\u00a0<strong>Upload the token to JumpCloud<\/strong>, click\u00a0<strong>Browse<\/strong>\u00a0or drag and drop the server token for your MDM server. You can only upload a token once.<\/li>\n\n\n\n<li>Click\u00a0<strong>complete<\/strong>. Your organization\u2019s token appears in the VPP tab. The token is valid for one year.<\/li>\n<\/ol>\n\n\n\n<p><a href=\"https:\/\/jumpcloud.atlassian.net\/wiki\/label\/TWD\/ikb-draft\"><\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is for the error: Resolution This error usually occurs because of a synchronization problem with your VPP tokens, even [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3314,3127],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: VPP Error - JumpCloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-vpp-error\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: VPP Error\" \/>\n<meta property=\"og:description\" content=\"This is for the error: Resolution This error usually occurs because of a synchronization problem with your VPP tokens, even [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-vpp-error\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-12T20:55:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"jenniferklein\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-vpp-error\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-vpp-error\",\"name\":\"Troubleshoot: VPP Error - 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