{"id":121055,"date":"2025-02-12T15:39:31","date_gmt":"2025-02-12T20:39:31","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=121055"},"modified":"2025-02-12T15:39:34","modified_gmt":"2025-02-12T20:39:34","slug":"troubleshoot-ade-enrollment-error","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-ade-enrollment-error","title":{"rendered":"Troubleshoot: ADE Enrollment Error"},"content":{"rendered":"\n<p>When going through Automated Device Enrollment (ADE) with User Authentication enabled, the following error can occur during device enrollment: &#8220;There is an issue with this account. Please contact your IT administrator.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<p>This error occurs when the user account is Staged and not Active for authentication during device configuration.<\/p>\n\n\n\n<p>To resolve this, you need to change the user account state from the user profile from Staged to Active.<\/p>\n\n\n\n<p>See the <a href=\"https:\/\/jumpcloud.com\/support\/manage-user-states\" target=\"_blank\" rel=\"noreferrer noopener\">Manage User Stages<\/a> help article for further details on Active and Staged User Stages and how to manage them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When going through Automated Device Enrollment (ADE) with User Authentication enabled, the following error can occur during device enrollment: &#8220;There [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3127],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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