{"id":120984,"date":"2025-02-11T15:32:06","date_gmt":"2025-02-11T20:32:06","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=120984"},"modified":"2025-02-11T15:32:09","modified_gmt":"2025-02-11T20:32:09","slug":"troubleshoot-restore-a-deleted-user","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-restore-a-deleted-user","title":{"rendered":"Troubleshoot: Restore a Deleted User"},"content":{"rendered":"\n<p>JumpCloud does not allow restoration of deleted users; however you can re-create these users with details from Directory Insights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Symptoms<\/h2>\n\n\n\n<p>User has been deleted, possibly unintentionally, and you want to restore this user.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<p>User Directory Insights to capture user details and then re-create the user.<\/p>\n\n\n\n<ol>\n<li>In the main left nav, go to <strong>Insights &gt; Directory<\/strong>.<\/li>\n\n\n\n<li>For <strong>Event Type<\/strong> filter, select <strong>user_delete<\/strong> and then expand the result details.<\/li>\n\n\n\n<li>Select the <strong>JSON<\/strong> tab to view details.<\/li>\n\n\n\n<li>From here, you can gather user details such as username, email address, first name, and last name. You can then use this information to re-create the user. <\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>This event will be available for 90 days. <\/p>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>JumpCloud does not allow restoration of deleted users; however you can re-create these users with details from Directory Insights. Symptoms [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3127,2850],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: Restore a Deleted User - JumpCloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-restore-a-deleted-user\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Restore a Deleted User\" \/>\n<meta property=\"og:description\" content=\"JumpCloud does not allow restoration of deleted users; however you can re-create these users with details from Directory Insights. 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