{"id":120841,"date":"2025-02-11T10:35:57","date_gmt":"2025-02-11T15:35:57","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=120841"},"modified":"2025-02-13T17:02:25","modified_gmt":"2025-02-13T22:02:25","slug":"saas-management-pagerduty-connector","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/saas-management-pagerduty-connector","title":{"rendered":"SaaS Management: PagerDuty Connector"},"content":{"rendered":"\n<p>JumpCloud\u00ae SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.<\/p>\n\n\n\n<p>The PagerDuty Connector retrieves users lists and data from the PagerDuty API. It captures new users and login events via periodic polling for real-time updates. This connector also ensures data integrity and security because it is configured via OAuth with read-only permissions.<\/p>\n\n\n\n<p><strong>Prerequisites<\/strong><\/p>\n\n\n\n<ul>\n<li>To configure the connector, you must be an admin or account owner in PagerDuty to access API keys.<\/li>\n<\/ul>\n\n\n\n<p><strong>Considerations<\/strong><\/p>\n\n\n\n<ul>\n<li>Based on your organization\u2019s size, the initial collection of data may take some time, up to an hour.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-pagerduty\">Configuring PagerDuty<\/h2>\n\n\n\n<ol>\n<li>Log in to PagerDuty.<\/li>\n\n\n\n<li>Under Developer Tools, go to Integrations &gt; API Access Keys.<\/li>\n\n\n\n<li>Click Create New API Key.\n<ul>\n<li>(Optional) Select <strong>Read-only API Key<\/strong> to restrict the key to only make GET calls.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Create Key<\/strong>.<\/li>\n\n\n\n<li>Copy your generated token.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-jumpcloud\">Configuring JumpCloud<\/h2>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\/admin\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to <strong>SECURITY MANAGEMENT<\/strong> &gt; <strong>SaaS Management<\/strong>.<\/li>\n\n\n\n<li>In SaaS Management settings, go to the Connector tab and select <strong>+ Add Connector<\/strong>.<br><img decoding=\"async\" width=\"1604\" height=\"415\" class=\"wp-image-120708\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors.png 1604w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-300x78.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-1024x265.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-768x199.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-1536x397.png 1536w\" sizes=\"(max-width: 1604px) 100vw, 1604px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"4\">\n<li>Select <strong>PagerDuty<\/strong> and click <strong>Connect<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Enter a name and click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>Enter the token copied in the previous section in the API Access Key field.<\/li>\n\n\n\n<li>Click <strong>Save Connector<\/strong>.<\/li>\n\n\n\n<li>You\u2019ll see PagerDuty in your list of Connectors.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>If permissions are accidentally removed, or if the admin who configured left your organization, the connector will stop working and you will be prompted to Reconnect.<br><img decoding=\"async\" width=\"804\" height=\"49\" class=\"wp-image-120762\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error.png 804w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error-300x18.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error-768x47.png 768w\" sizes=\"(max-width: 804px) 100vw, 804px\" \/><\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>Required Permissions<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Permission List<\/strong><\/li>\n\n\n\n<li><strong>Permission Scope<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>Uninstall\/Remove<\/strong><\/p>\n\n\n\n<ul>\n<li>On the Connector\u2019s detail page, click on <strong>Delete Connector<\/strong> and follow the prompts.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>To revoke permissions granted to JumpCloud, go to PagerDuty &gt; Integrations &gt; API Access Keys and select Remove next to the key generated for JumpCloud.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The PagerDuty Connector retrieves users lists and data from the PagerDuty API. It captures new users and login events via [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2855,3292],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SaaS Management: PagerDuty Connector - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to configure the SaaS Management connector for PagerDuty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/saas-management-pagerduty-connector\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SaaS Management: PagerDuty Connector\" \/>\n<meta property=\"og:description\" content=\"Learn how to configure the SaaS Management connector for PagerDuty.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/saas-management-pagerduty-connector\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-13T22:02:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/saas-management-pagerduty-connector\",\"url\":\"https:\/\/jumpcloud.com\/support\/saas-management-pagerduty-connector\",\"name\":\"SaaS Management: PagerDuty Connector - 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