{"id":120815,"date":"2025-02-07T17:32:23","date_gmt":"2025-02-07T22:32:23","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=120815"},"modified":"2025-02-07T17:32:26","modified_gmt":"2025-02-07T22:32:26","slug":"troubleshoot-email-address-change-in-okta","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-email-address-change-in-okta","title":{"rendered":"Troubleshoot: Email Address Change in Okta"},"content":{"rendered":"\n<p>Updating a user\u2019s email address in Okta can break the user\u2019s sync to JumpCloud due to the way Okta sends the username to JumpCloud.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-symptoms\">Symptoms<\/h2>\n\n\n\n<p>The Okta JumpCloud SCIM integration sends the local half of the email address to JumpCloud as a username. When the email address is updated in Okta, it will attempt to send the update to the user in JumpCloud. If a user in JumpCloud is bound to existing resources in JumpCloud this update will fail with the following error in Okta:<\/p>\n\n\n\n<p><code>Error while trying to push profile update for \u2018Username\u2019: Bad Request. Errors reported by remote server: rpc error: code = InvalidArgument desc = The username cannot be modified because the user is bound to one or more resources. Please fix this on the Tasks Page<\/code><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-resolution\">Resolution<\/h2>\n\n\n\n<p>To resolve this you will need to create a manual override for the user\u2019s username in Oka.<\/p>\n\n\n\n<p>From your Okta Administration Console:<\/p>\n\n\n\n<ol start=\"1\">\n<li>Navigate to Applications &gt; Applications<\/li>\n\n\n\n<li>From the Applications Page, open the JumpCloud application.<\/li>\n\n\n\n<li>Find the affected user and click the Pencil icon to edit the user\u2019s details.<\/li>\n\n\n\n<li>Manually override the username to match the correct username in JumpCloud and click <strong>Save<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Updating a user\u2019s email address in Okta can break the user\u2019s sync to JumpCloud due to the way Okta sends [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3135,3127],"support_tag":[3160],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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