{"id":120649,"date":"2025-02-11T10:47:14","date_gmt":"2025-02-11T15:47:14","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=120649"},"modified":"2025-02-13T17:05:34","modified_gmt":"2025-02-13T22:05:34","slug":"saas-management-atlassian-connector","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector","title":{"rendered":"SaaS Management: Atlassian Connector"},"content":{"rendered":"\n<p>JumpCloud\u00ae SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.<\/p>\n\n\n\n<p>The Atlassian Connector retrieves users lists and their access groups data from the Atlassian API. It captures new users and new group associates via periodic polling for real-time updates. This connector also ensures data integrity and security because it is configured via OAuth with read-only permissions.<\/p>\n\n\n\n<ul>\n<li><strong>Atlassian Users\/Access Groups<\/strong>: Provides an up-to-date list of Atlassian users per Atlassian products such as Jira, Confluence etc.<\/li>\n<\/ul>\n\n\n\n<p><strong>Considerations<\/strong><\/p>\n\n\n\n<ul>\n<li>Based on your organization\u2019s size, the initial collection of data may take some time, up to an hour.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-jumpcloud\">Configuring JumpCloud<\/h2>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\/admin\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to <strong>SECURITY MANAGEMENT<\/strong> &gt; <strong>SaaS Management<\/strong>.<\/li>\n\n\n\n<li>In SaaS Management settings, go to the Connector tab and select <strong>+ Add Connector<\/strong>.<br><img decoding=\"async\" width=\"1604\" height=\"415\" class=\"wp-image-120708\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors.png 1604w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-300x78.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-1024x265.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-768x199.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-1536x397.png 1536w\" sizes=\"(max-width: 1604px) 100vw, 1604px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"4\">\n<li>Select <strong>Atlassian<\/strong> and click <strong>Connect<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Enter a name and click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>Follow the redirect prompt from Atlassian by clicking <strong>Accept<\/strong>.<\/li>\n\n\n\n<li>You will now see Atlassian in your list of Connectors.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>If permissions are accidentally removed, or if the admin who configured left your organization, the connector will stop working and you will be prompted to Reconnect.<br><img decoding=\"async\" width=\"804\" height=\"49\" class=\"wp-image-120762\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error.png 804w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error-300x18.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error-768x47.png 768w\" sizes=\"(max-width: 804px) 100vw, 804px\" \/><\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>Required Permissions<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>View user groups<\/strong>: Allows JumpCloud to list the user groups in your site.<\/li>\n\n\n\n<li><strong>View user information in Jira that the user has access to, including usernames, email addresses, and avatars<\/strong>: Allows JumpCloud to list the users in your site.<\/li>\n<\/ul>\n\n\n\n<p><strong>Uninstall\/Remove<\/strong><\/p>\n\n\n\n<ul>\n<li>On the Connector\u2019s detail page, click on <strong>Delete Connector<\/strong> and follow the prompts.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>You can also revoke the JumpCloud SaaS Management application&#8217;s access via<a href=\"https:\/\/id.atlassian.com\/manage-profile\/apps\"> Atlassian Account Management.<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Atlassian Connector retrieves users lists and their access groups data from the Atlassian API. It captures new users and [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2855,3292],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SaaS Management: Atlassian Connector - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to configure the SaaS Management connector for Atlassian.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SaaS Management: Atlassian Connector\" \/>\n<meta property=\"og:description\" content=\"Learn how to configure the SaaS Management connector for Atlassian.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-13T22:05:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector\",\"url\":\"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector\",\"name\":\"SaaS Management: Atlassian Connector - JumpCloud\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"datePublished\":\"2025-02-11T15:47:14+00:00\",\"dateModified\":\"2025-02-13T22:05:34+00:00\",\"description\":\"Learn how to configure the SaaS Management connector for Atlassian.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/jumpcloud.com\/support\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"SaaS Management: Atlassian Connector\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"JumpCloud\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"JumpCloud\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"JumpCloud\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"SaaS Management: Atlassian Connector - JumpCloud","description":"Learn how to configure the SaaS Management connector for Atlassian.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector","og_locale":"en_US","og_type":"article","og_title":"SaaS Management: Atlassian Connector","og_description":"Learn how to configure the SaaS Management connector for Atlassian.","og_url":"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector","og_site_name":"JumpCloud","article_modified_time":"2025-02-13T22:05:34+00:00","og_image":[{"width":890,"height":525,"url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute","Written by":"nickconrad"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector","url":"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector","name":"SaaS Management: Atlassian Connector - JumpCloud","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"datePublished":"2025-02-11T15:47:14+00:00","dateModified":"2025-02-13T22:05:34+00:00","description":"Learn how to configure the SaaS Management connector for Atlassian.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/support\/saas-management-atlassian-connector#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/jumpcloud.com\/support"},{"@type":"ListItem","position":3,"name":"SaaS Management: Atlassian Connector"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"JumpCloud","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"JumpCloud","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"JumpCloud"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/120649"}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/support"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/218"}],"version-history":[{"count":3,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/120649\/revisions"}],"predecessor-version":[{"id":121125,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/120649\/revisions\/121125"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=120649"}],"wp:term":[{"taxonomy":"support_category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_category?post=120649"},{"taxonomy":"support_tag","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_tag?post=120649"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=120649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}