{"id":120573,"date":"2025-02-11T09:17:42","date_gmt":"2025-02-11T14:17:42","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=120573"},"modified":"2025-02-11T09:17:45","modified_gmt":"2025-02-11T14:17:45","slug":"faq-saas-management","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/faq-saas-management","title":{"rendered":"FAQ: SaaS Management"},"content":{"rendered":"\n
JumpCloud SaaS Management gives you insight and control over shadow IT in your org. The following is a list of commonly asked questions about SaaS Management.<\/p>\n\n\n\n
When SaaS Management is enabled, the JumpCloud Go browser extension collects data in the user\u2019s browser on their device and sends it to JumpCloud. The data collected can be broken into the two categories that are reported in SaaS Management:<\/p>\n\n\n\n
Yes, you can exclude specific user groups from tracking in the SaaS Management settings. See Browser Extension User Tracking Settings<\/a> to learn more.<\/p>\n<\/div><\/div><\/div>\n\n\n\n You can specify which email domains you want to track and user activity only from these specified domains will be tracked. You can configure this in the SaaS Management settings. <\/p>\n<\/div><\/div><\/div>\n\n\n\n Yes, but users need to authenticate to the JumpCloud User Portal and establish a session first for SaaS Management to be able track activity in their browser.<\/p>\n<\/div><\/div><\/div>\n\n\n\n JumpCloud collects website visits under the following condition: if a user accesses a SaaS app, cookies are used to detect the account information. After detection, website visits are logged once a day to generate usage data. <\/p>\n\n\n\n By default, SaaS Management tracks events from all email domains, but you can restrict this in the settings and limit tracking to specific email domains. If the email domain matches a tracked domain, login and usage events are processed and sent to the backend; otherwise, no data is tracked, and all such events are discarded before reaching our backend.<\/p>\n<\/div><\/div><\/div>\n\n\n\n If an app or website is not part of JumpCloud SSO or the SaaS app catalog, SaaS Management doesn’t track any user activity. SaaS Management only tracks apps from the browser that are part of the SaaS app catalog.<\/p>\n<\/div><\/div><\/div>\n\n\n\n\n
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SaaS Apps<\/h2>\n\n\n\n