\n![\"A](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/01\/Error_While_Loading_PWM_Settings_in_Admin_Console-1024x468.png\")
<\/figure><\/div>\n\n\n
<\/figure><\/div>\n\n\nCause<\/h2>\n\n\n\n
This may be caused by a database error.\u00a0<\/p>\n\n\n\n
Resolution<\/h2>\n\n\n\n
This can be resolved by completely deactivating and re-activating the password manager for the tenant. To fix this, follow these steps:<\/p>\n\n\n\n
- \n
- Delete the cloud backup key<\/a> using the following API:
curl –request DELETE \\
–url https:\/\/console.jumpcloud.com\/api\/v2\/passwordmanager\/backup\/keys\/{UUID} \\
–header ‘x-api-key: REPLACE_KEY_VALUE’<\/code><\/li>\n\n\n\n- Replace the values in the above API and run it. To fetch the UUID, run the following API:
curl –request GET \\
–url ‘https:\/\/console.jumpcloud.com\/api\/v2\/passwordmanager\/backup\/keys’ \\
–header ‘x-api-key: REPLACE_KEY_VALUE’<\/code><\/li>\n\n\n\n- After you delete the cloud backup key, deactivate the Password Manager<\/a> completely using the following API:
curl –request DELETE \\
–url https:\/\/console.jumpcloud.com\/api\/v2\/passwordmanager \\
–header ‘x-api-key: REPLACE_KEY_VALUE’<\/code><\/li>\n\n\n\n- After the password manager is deactivated, refresh the admin console and try to set it up again for your account.
<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Symptoms When an Admin is setting up JumpCloud Password Manager for a new tenant, they may encounter the following error […]<\/p>\n","protected":false},"author":227,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","inline_featured_image":false,"footnotes":""},"support_category":[3131,3127],"support_tag":[],"coauthors":[3198],"acf":[],"yoast_head":"\n
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Replace the values in the above API and run it. To fetch the UUID, run the following API: