This article lists some ways to troubleshoot issues that you might face while using Device Monitoring and Alerting.<\/p>\n\n\n\n
I created a software addition\/removal rule but I don\u2019t see any alerts.<\/p>\n\n\n\n
Cause<\/strong><\/p>\n\n\n\n The Value<\/strong> field in Software Addition or Removal rules only supports letters ( We have added a validation to prevent users from saving a rule if an invalid character is present in the Value<\/strong> field. For rules containing invalid characters created prior to January 17th, 2025, no alerts will be triggered. You can either update the existing rule or create a new one instead.<\/p>\n<\/div><\/div><\/div>\n\n\n\n Cause<\/strong>:<\/p>\n\n\n\n For rules that are associated with a large number of devices (exceeding 1000), when Existing Conditions<\/strong> are enabled, there may be a delay of up to 15 minutes in alert generation. This typically occurs when the total number of existing conditions (for which alerts need to be generated) exceeds 1,000.<\/p>\n\n\n\n Solution:<\/strong> You can create multiple rules with different conditions and associate different device groups to help keep the total number of alerts for existing conditions below 1,000.<\/p>\n<\/div><\/div><\/div>\n\n\n\n The option to enable\/disable rules from the Rules dashboard is currently not functioning as expected for the following rules:<\/p>\n\n\n\n Cause:<\/strong><\/p>\n\n\n\n If a command, policy, or software being used in the conditions section of a rule is removed from the system, you will be unable to enable or disable the rule from the Rules dashboard. <\/p>\n\n\n\n Solution:<\/strong> Go to the rule details page, and use the Enable\/Disable<\/strong> toggle button.<\/p>\n<\/div><\/div><\/div>\n\n\n\n Admin setup a Server Offline<\/strong> rule to monitor the server status, and is seeing several duplicate alerts on the Alerts dashboard.<\/p>\n\n\n\n Cause<\/strong><\/p>\n\n\n\n A technical issue with the Device Offline Monitoring rule has caused a high volume of duplicate alerts for users who had this rule enabled prior to November 29th, 2024.<\/p>\n\n\n\n Resolution<\/strong><\/p>\n\n\n\n The issue is now resolved as follows:<\/p>\n\n\n\n Users who had this rule enabled before November 29th may still see duplicate alerts (one extra alert per device) for certain offline devices that had already generated an alert. If you see duplicate alerts, delete them by following these steps:<\/p>\n\n\n\na-z<\/code>, A-Z<\/code>), numbers (0-9<\/code>), spaces, underscores (_<\/code>), hyphens (–<\/code>), or periods (.<\/code>). If you have added any invalid characters in the Value<\/strong> field, the rule might become invalid and not work.<\/p>\n\n\n\n
Solution<\/strong><\/p>\n\n\n\n\n
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