{"id":118073,"date":"2024-12-03T07:33:01","date_gmt":"2024-12-03T12:33:01","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=118073"},"modified":"2024-12-17T02:27:10","modified_gmt":"2024-12-17T07:27:10","slug":"known-issues-device-monitoring-and-alerting","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/known-issues-device-monitoring-and-alerting","title":{"rendered":"Troubleshoot: Device Monitoring and Alerting Issues"},"content":{"rendered":"\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#i_created_a_rule_with_existing_conditions_enabled__why_didn_t_i_get_any_alerts_\" data-action=\"collapse\">I created a rule with existing conditions enabled. Why didn&#8217;t I get any alerts?<\/a><div id=\"i_created_a_rule_with_existing_conditions_enabled__why_didn_t_i_get_any_alerts_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p><strong>Cause<\/strong>:<\/p>\n\n\n\n<p>For rules that are associated with a large number of devices (exceeding 1000), when <strong>Existing Conditions<\/strong> are enabled, there may be a delay of up to 15 minutes in alert generation. This typically occurs when the total number of existing conditions (for which alerts need to be generated) exceeds 1,000.<\/p>\n\n\n\n<p><strong>Solution:<\/strong> You can create multiple rules with different conditions and associate different device groups to help keep the total number of alerts for existing conditions below 1,000.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#why_can_t_i_enable_disable_a_rule_from_the_rules_dashboard_\" data-action=\"collapse\">Why can&#8217;t I enable\/disable a rule from the Rules dashboard?<\/a><div id=\"why_can_t_i_enable_disable_a_rule_from_the_rules_dashboard_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p> The option to enable\/disable rules from the Rules dashboard is currently not functioning as expected for the following rules:<\/p>\n\n\n\n<ul>\n<li>Command Execution Failure<\/li>\n\n\n\n<li>Managed Software Installation Failure<\/li>\n\n\n\n<li>Policy Application Failure<\/li>\n<\/ul>\n\n\n\n<p><strong>Cause:<\/strong><\/p>\n\n\n\n<p>If a command, policy, or software being used in the conditions section of a rule is removed from the system, you will be unable to enable or disable the rule from the Rules dashboard.&nbsp;<\/p>\n\n\n\n<p><strong>Solution:<\/strong> Go to the rule details page, and use the <strong>Enable\/Disable<\/strong> toggle button.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#i_m_seeing_multiple_duplicate_alerts_generated_by_the_device_offline_monitoring_rule_\" data-action=\"collapse\">I&#8217;m seeing multiple duplicate alerts generated by the Device Offline Monitoring rule.<\/a><div id=\"i_m_seeing_multiple_duplicate_alerts_generated_by_the_device_offline_monitoring_rule_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Admin setup a\u00a0<strong>Server Offline<\/strong>\u00a0rule to monitor the server status, and is seeing several duplicate alerts on the Alerts dashboard.<\/p>\n\n\n\n<p><strong>Cause<\/strong><\/p>\n\n\n\n<p>A technical issue with the Device Offline Monitoring rule has caused a high volume of duplicate alerts for users who had this rule enabled prior to November 29th, 2024.<\/p>\n\n\n\n<p><strong>Resolution<\/strong><\/p>\n\n\n\n<p>The issue is now resolved as follows:<\/p>\n\n\n\n<ul>\n<li>Admins will no longer receive several duplicate alerts for devices that are offline. Instead, the rule will generate one alert per offline device as expected.<\/li>\n\n\n\n<li>All previously generated duplicate alerts will be automatically deleted.<\/li>\n\n\n\n<li>Auto-resolution will work as expected and alerts will be auto-resolved when the device comes online.<\/li>\n<\/ul>\n\n\n\n<p>Users who had this rule enabled before November 29th may still see duplicate alerts (one extra alert per device) for certain offline devices that had already generated an alert. If you see duplicate alerts, delete them by following these steps:<\/p>\n\n\n\n<ol>\n<li>Go to the\u00a0<strong>Alerts<\/strong>\u00a0dashboard. See\u00a0<a href=\"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-alerts\">Get Started: Device Monitoring and Alerting<\/a>\u00a0to learn more.<\/li>\n\n\n\n<li>On the Alerts dashboard, apply a search filter using the exact name of the rule that triggered the alerts ( such as Server Offline 14 Days).<\/li>\n\n\n\n<li>Select all duplicate alerts.<\/li>\n\n\n\n<li>Click the\u00a0<strong>Actions<\/strong>\u00a0dropdown and select\u00a0<strong>Delete<\/strong>.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#i_m_seeing_false_alerts_generated_by_the_software_removal_rule_\" data-action=\"collapse\">I&#8217;m seeing false alerts generated by the Software Removal rule.<\/a><div id=\"i_m_seeing_false_alerts_generated_by_the_software_removal_rule_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>The Software Removal rule is incorrectly triggering alerts during software updates, which are resolved shortly after being created.<\/p>\n\n\n\n<p><strong>Cause:<\/strong><\/p>\n\n\n\n<p>In some cases, System Insights incorrectly reports software updates as a removal followed by an addition, resulting in\u00a0<code>software_remove<\/code>\u00a0and\u00a0<code>software_add<\/code>\u00a0events in Directory Insights, which in turn generates the false alerts.<\/p>\n\n\n\n<p><strong>Solution<\/strong>:<\/p>\n\n\n\n<p>No workaround is available for this issue at the moment. We are actively working on a fix to resolve it.<\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3310,3127],"support_tag":[],"coauthors":[3144],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: Device Monitoring and Alerting Issues - JumpCloud<\/title>\n<meta name=\"description\" content=\"Discover ways to troubleshoot some of the issues with JumpCloud Device Monitoring and Alerting and learn possible solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/known-issues-device-monitoring-and-alerting\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Device Monitoring and Alerting Issues\" \/>\n<meta property=\"og:description\" content=\"Discover ways to troubleshoot some of the issues with JumpCloud Device Monitoring and Alerting and learn possible solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/known-issues-device-monitoring-and-alerting\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-17T07:27:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"sweta.soumya@jumpcloud.com\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/known-issues-device-monitoring-and-alerting\",\"url\":\"https:\/\/jumpcloud.com\/support\/known-issues-device-monitoring-and-alerting\",\"name\":\"Troubleshoot: Device Monitoring and Alerting Issues - 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