{"id":116360,"date":"2024-10-14T16:29:25","date_gmt":"2024-10-14T20:29:25","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=116360"},"modified":"2024-10-14T16:29:29","modified_gmt":"2024-10-14T20:29:29","slug":"understand-macos-filevault-user-login-windows","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/understand-macos-filevault-user-login-windows","title":{"rendered":"Understand macOS FileVault and User Login Windows"},"content":{"rendered":"\n
Users encounter two distinct login windows when FileVault is enabled on macOS devices. This article answers the most common questions about the macOS device login flow, detailing the FileVault and JumpCloud user login windows.<\/p>\n\n\n\n
When powering on a macOS device from an off state, the FileVault login window appears first.<\/p>\n\n\n\n
Prerequisites<\/strong>: <\/strong><\/p>\n\n\n\n On JumpCloud managed devices, after entering the FileVault password, the JumpCloud macOS login window appears. <\/p>\n\n\n\n Considerations<\/strong>: <\/p>\n\n\n\n When Self-Service Account Provisioning is disabled, the device login window more closely resembles the default macOS login window. Problem<\/strong>: A user may get stuck on the FileVault login window if their FileVault password hasn\u2019t synced with their JumpCloud password.<\/p>\n\n\n\n Cause<\/strong>: This issue can be caused by an off-device password reset, an unhealthy service account, or an incomplete account takeover process.<\/p>\n\n\n\n Resolution<\/strong>: To resolve this, follow these troubleshooting steps:<\/p>\n\n\n\n\n
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<\/li>\n<\/ul>\n<\/li>\n\n\n\nJumpCloud macOS User Login Window<\/h2>\n\n\n\n
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<\/li>\n\n\n\nAlternate macOS User Login Window<\/h3>\n\n\n\n
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<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\nTroubleshoot: FileVault Password Doesn’t Sync<\/h2>\n\n\n\n
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